MEEZA SMF

Our Service Management Framework

MEEZA has developed the Service Management Framework which is a process oriented service delivery methodology for all MEEZA services.

This framework ensures that MEEZA understands and optimises all the activities involved in delivering valuable, repeatable and high quality managed IT services to our clients. Importantly, the MEEZA SMF is based on the latest version of the IT Infrastructure Library (ITIL v3). This is the world standard for best practices relating to the delivery and management of IT Services throughout their lifecycle.

smf

The MEEZA SMF provides a framework for end-to-end delivery of services from concept (or needs analysis) to design, into transition, to full operation and finally into a cycle of continual service improvement. The MEEZA SMF is the foundation that our services are built upon and enables MEEZA to deliver on our promise of Service Excellence.

Benefits of the MEEZA Service Management Framework

High Quality, Reliable And Predictable Service

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Cost Savings

The MEEZA SMF enables us to provide repeatable, efficient services that are more easily cost justifiable.

Innovation

A key part of the MEEZA SMF is the focus on strategy and improvement which promotes continuous innovation in delivery methods and services to our clients.

Rapid Deployment

Lessons learned throughout the repeated deployment of the SMF enable MEEZA to proactively remove constraints, improve performance, and deliver quick and efficient deployments of service.

View the MEEZA Service Management Framework

Download the SMF Fact Sheet [pdf]