Careers

The primary responsibilities of the Service Design Architect – Information Security

Functional Responsibilities:

• Design and develop complex service design security solutions, ensuring they align with client
requirements, business objectives, and industry best practices.
• Collaborate with cross-functional teams to define and implement service design methodologies, frameworks, and standards.
• Conduct in-depth analysis of client needs, business processes, and technical requirements to design innovative and efficient service solutions.
• Conduct user research, interviews, surveys, and analyze data for the identification of opportunities that are capable of improving the services provided.
• Contribute to maintaining quality standards for the services provided by MEEZA by following metrics and KPIs for measuring service performance, participating in audits and reviews, and implementing corrective actions to improve service quality.
• Provide technical expertise and guidance with service design teams, ensuring the successful execution and delivery of service design projects.
• Stay abreast of emerging technologies and industry trends, incorporating them into service design strategies to drive innovation and enhance service offerings.
• Support the implementation of tools that allow for the effective monitoring/trending of IT infrastructure, software and IT components performance and resource utilization.
• Establish and maintain comprehensive capacity management planning process at the enterprise, system, and IT component level.
• Collaborate closely with peers in Security Operations and Compliance to ensure that security reviews regarding information security technologies provide feasible
requirements and are consistent with contracts and regulations.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or Equivalent.
Experience:
• 5-6 years of experience in technology services or a similar field.

Skills and Requirements:
• Expertise in service design principles, methodologies, and tools to lead the design and development of complex information security solutions.
• Familiar with technologies like DLP, PAM, IAM, MDM, DNS security, FIM, deception solutions, NGFW, XDR, SIEM tools, SOAR tools, Email security, proxy, and WAF technologies.
• Strong leadership and collaboration skills to effectively work with cross-functional teams, stakeholders, and clients, ensuring the successful execution of service design projects.
• Proficient in conducting thorough analysis, translating client requirements into innovative and efficient service design architectures that align with business objectives and deliver exceptional user experiences.
• Understanding of enterprise technologies including data centers (Tier-III), WAN/MAN/LAN networks, enterprise storage, server technologies, enterprise applications (e.g., ERP, BI, CRM, CMS etc.), security and enterprise management systems.
• Understanding and application of Architecture Framework for service design, definitions, and documentation.
• Strong knowledge of systems coding, security analysis, data Modeling and database
management.

• Strong experience with designing modern information security solutions and services; preferably in MSSP and cloud environments.

The primary responsibilities of the SACM Consultant:

Functional Responsibilities:
• Accountable to the organization for stewardship of CIs that are under the scope of the SACM
process.
• Defining and agreeing the service assets that will be treated as configuration items.
• Ensuring that configuration data is available when and where it is needed to support other service
management processes.
• Support yearly quality audits if necessary.
• Organize and chair all required meetings for the process.
• Manage, mentor and coach those people involved in the Configuration Management process.
• Report on KPI’s as appropriate and agreed.
• Identifying CIs in accordance with procedures laid out and ensuring accurate registration on the
CMDB.
• Creating, updating, and managing CIs within the CMDB.
• Ensuring CMDB procedures are followed as per process definitions.
• Producing CIs reports as and when necessary, and providing timely and accurate CI information
• Ensuring CIs attributes, relationships and statuses are accurately populated on the CMDB and
kept up to date at all times.
• Perform review and audits to check and ensure the CI attributes, relationships, and statuses.
• Working to the overall objectives agreed and implementing the Configuration Management policy
and standards.
• To manage the process according to the principles laid down in Configuration Management
process documentation and other documents that are part of the ITIL common framework.
• Planning and executing the population, management, and maintenance of the CMDB; also
manages and maintains any central libraries, tools, common codes, and data.
• Initiating activities to improve the effectiveness and efficiency of the implementation process
based upon the monthly measurements and reporting.
• Ensuring compliance with the process implementation in line with modifications to the Process
documentation
• Agree with the customers on the scope and layout project plans accordingly.
• Create customized process and procedures for Clients.
• Act as an escalation point when there is a deviation in the project timelines and tasks.
• Hands on experience and knowledge of IT Service Management tools like HP SM, Microfocus
tools like SMAX, uCMDB, Ivanti, Lansweeper, Power BI, Business Objects, etc.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or Equivalent.
• Hold one or more ITIL practitioner/intermediate certificates in Configuration, Change or Release
Management. (RCV or Service Transition)
Experience:
• Relevant experience in technology services organisation, preferably external service provider
• 6+ years’ experience in either consultancy, implementation, management or a combination of them all

Skills and Requirements:

• Good understanding of Project Planning
• Strong Microsoft Office experience (Word, Excel, Visio, and PowerPoint)
• Proven ability to influence cross-functional teams without formal authority
• To have practical experience of continuous improvement methods and techniques
• To have a good understanding of statistical and analytical principles and processes
• To possess good interpersonal skills for written, oral and face to face communications
• To possess skills in influencing and negotiation methods and techniques
• To have the ability to understand how IT supports business.
• Strong understanding of enterprise technologies including Data Centres, Microsoft, and Cisco environments
• Information Acquisition – Identifying gaps in the available information required to understand a problem or situation and devising means of remedying gaps.
• Initiative Being proactive, taking action and anticipating opportunities.
• Persistence – Meeting targets and fulfilling agreements even when adverse circumstances prevail.
• Familiar with Operations Management – Methods, techniques, and tools for planning, organising, resourcing, directing, co-ordinating and monitoring on-going (non-project) activities.
• Excellent written and presentation skills
• Persistence – Meeting targets and fulfilling agreements even when adverse circumstances prevail.
• Hands on experience in Ticketing tools like HPSM, Microfocus tools like SMAX and uCMDB

The primary responsibilities of the Service Delivery Engineer – Network:

Functional Responsibilities:
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load
balancers etc).
• Provide remote troubleshooting and fault finding if issues occur upon initial installation.
• Participates in execution of networking projects: (Site visits, technical evaluation, installation,
implementation, and NRFU Testing.
• Maintain and support Customer/MEEZA’s LAN/WAN environment.
• Provide remote support to on-site engineers, Senior Engineers and end users/customers during
installation, upgrades, and troubleshooting.
• Provide Level 2/3 support and troubleshooting to resolve issues.
• Maintains up to date network documentation includes Rack Layouts and Network Inventory
details.
• Responsible to adhere with all information security policies and procedures of MEEZA’s network
and security standard architecture.
• Willing to work flexible hours and on weekends as per business requirements.
• Collaborator, initiative-taker with the ability to complete tasks in an unsupervised environment.
• Have high inter-personal skills including politeness, and positive general outlook.
• Perform other related duties as assigned.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent.
• At least holding one CCNP certification specializations from Cisco Systems.
• Should hold ITILv3 Foundation certification.
Experience:
• 5-6 years of experience in information technology or a similar field.
Skills and Requirements:
• Good understanding of Project Planning.
• Strong Microsoft Office experience (Word, Excel, Visio, and PowerPoint).
• Should have good experience from Enterprise based network and operations.
• Well knowledge/experience on routing and switching (L2/L3).
• Well knowledge/experience on routing protocols (e.g.: OSPF, BGP).
• Well knowledge on Service Provider / MPLS L3VPN networks.
• Well knowledge on Network Security Products (e.g.- Cisco ASA, Palo Alto, FortiGate Firewalls and
Cisco ISE).
• Well knowledge on Enterprise and Service Provider based routers and Switches (e.g., -Cisco ISR,
ASR Routers, Cisco Catalyst/Aruba Switches).
• Well knowledge/experience on Data Centre technologies and platforms (e.g.: Cisco Nexus
7K/5K/2K).
• Knowledge or experience on the network and server load balancers (e.g., F5 ,A10).
• Basic knowledge on Cisco wireless networks.
• Knowledge on Cisco Unified Communication is a plus.
• Knowledge/experience on any Network Management System (as, Cisco Prime, MRTG/PRTG, HP
OVO) and preparing reports.
• Visio design/diagramming skills.

The primary responsibilities of the Bid Manager:

Functional Responsibilities:
• Coordinate, plan, and manage the end-to-end bid process, including analyzing bid requirements,
developing bid strategies, and creating comprehensive bid documents.
• Collaborate with cross-functional teams to gather relevant information and develop winning
proposals.
• Conduct competitive analysis and market research to identify key differentiators and value
propositions to be included in bid responses.
• Coordinate the response to Requests for Proposals (RFPs), Requests for Quotes (RFQs), and other
bid opportunities, collaborating closely with other teams across MEEZA.
• Manage virtual bid teams and inputs from key stakeholders, typically engaging with Sales,
Solutions Advisory, Service Portfolio, Finance, Commercial, Legal and Project Management.
• Facilitate storyboard, kick-off, and checkpoint meetings.
• Produce complete Bid Plans and establish the Bid Library.
• Ensure compliance with all bid requirements, timelines, and submission guidelines.
• Oversee the Pursuit Calendar, Bid Plan, and Bid Action Items.
• Capture, Document and Manage the Risk Register relevant to the opportunity.
• Working with the Sales lead to developing a clear win strategy for each bid and ensuring win
themes are clear and compelling.
• Prepare and review the commercial aspects of the bid, ensuring all products / services are
included in the final price to the customer.
• Prepare and produce high-quality bid documents.
• Ensure proposal documents follow corporate branding guidelines, standard formatting, and
quality standards.
• Contribute to pursuit-related third-party and intermediary relationships via the Strategic Alliances
team.
• Maintain Bid Tracking Systems and Document Repository, to facilitate efficient bid management
and knowledge sharing within the organization.
• Participate in bid health-check sessions.
• Ensure on-time submission of compliant and commercially sound bids.
• Understand and resolve complex technical, strategic, and business issues.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
• Bachelor’s degree in engineering, Business (Management Information System),
Communications, or equivalent with IT Background.

Experience:
• 6-8 years of experience in bid management, presales, solutions consultancy, sales, or a similar
field.
Skills and Requirements:
• Strong bid management and proposal development skills, including RFP analysis, bid strategy
development, and bid submission procedures.
• Excellent communication skills, both written and verbal, with the ability to effectively collaborate
with internal teams and present complex information clearly.
• Analytical and problem-solving abilities to assess bid requirements, conduct competitive
analysis, and develop compelling value propositions tailored to client needs.

The primary responsibilities of the Public Relations and Communications Coordinator

Functional Responsibilities:

• Support the development and execution of the public relations and communications strategies to enhance brand reputation and visibility.
• Assist in managing media relations and coordinating interviews.
• Create and maintain content for various communication channels, such as the company website, social media platforms, and internal communications.
• Coordinate and support the planning and execution of events, conferences, and other promotional activities.
• Monitor and analyze media trends and industry news to identify potential opportunities or risks and provide recommendations to the team.
• Maintain an overview of peers in the local and international market to assess and stay up to date on new trends.
• Develop and maintain strong relationships with media outlets.
• Coordinate and facilitate communication and documents flow within the team.
• Maintain contacts and mailing lists, in addition to registering new leads collected during events into CRM system Archive news clippings, interviews and all other Marketing related documents.
• Plans meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in Communications, Media Studies, Marketing, or equivalent.

Experience:

• 1-3 years of experience in public relations, communications, or a similar field.

Skills and Requirements:

• Excellent written and verbal communication skills, in English and Arabic, to effectively convey key messages and maintain positive relationships with stakeholders.
• Proficiency in public relations strategies and tactics, including media relations, content creation, and crisis communication.
• Strong interpersonal skills and the ability to collaborate with internal and external teams to execute effective communication strategies.

The primary responsibilities of the Accountant – Revenue

Functional Responsibilities:

• Booking revenue for entire company ensuring compliance with IFRS15. Ensure all month end entry vouchers, reversals and other entries are performed to provide an accurate and complete set of financial statements.
• Carry out revenue assurance exercises on month end revenue to ensure accuracy and completeness.
• Perform the accounts receivable process, including invoicing, cash application, and collections, ensuring accurate and timely recording of revenue and proper billing to customers.
• Collaborate with cross-functional teams, such as sales, customer service, and project management, to ensure proper alignment of billing activities with contract terms, pricing, and project milestones.
• Conduct accurate and timely reporting of Total Contract Value for the month and YTD including the unwind.
• Preparation of customer profit and loss accounts to ensure returns are maximized.
• Calculate electricity pass-through amounts to customers checking to Kahrama bills and MEEZA data centre readings. Invoice, agree with customer and follow up for collection.
• Monitor accounts receivable aging and collections for customers, implementing appropriate collection strategies to minimize bad debt and improve cash flow.
• Prepare balance sheets reconciliations for accrued revenue and deferred revenue and all associated accounts ensuring accuracy, compliance with accounting standards and timely reporting.
• Providing staff within Finance with various requirements upon their request and following up with concerned dept.
• Conduct month-end and year-end closing activities, such as reconciliations, accruals, and journal entries, to ensure accurate and complete financial records.
• Assist with the preparation of monthly and quarterly reporting including preparation of presentations as required.
• Analyze actual revenue, identifying trends, anomalies, and areas for improvement, and providing insights to management for decision-making purposes.
• Review and provide explanations for month on month and quarter on quarter actual revenue movements.
• Provide actual and revenue unwind files for the annual budgeting and forecasting processes, working closely with business units and finance teams to gather information, perform analysis, and ensure alignment with strategic objectives.
• Assist in the implementation and maintenance of internal controls and accounting policies, ensuring compliance with regulatory requirements and best practices. Ensure Internal Controls over Financial Reporting are designed and operating effectively.
• Collaborate with cross-functional teams, such as accounts payable, general ledger, FP&A, to ensure accurate and timely processing of financial transactions and resolve any discrepancies or issues.
• Stay updated on accounting principles, standards, and regulations, recommending and implementing changes to accounting procedures and systems, as necessary.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in Accounting, Finance, Business, or equivalent.
• Accounting certification (e.g., CA, CPA, ACCA, etc.) required.

Experience:

• 8-10 years of experience in Finance Operations and specifically AR and Revenue.

Skills and Requirements:

• Strong knowledge of accounting principles and practices, including experience with some of the following: general ledger maintenance, account reconciliations, financial reporting, invoice processing, billing, invoicing, credit management, collections, asset acquisition, depreciation, asset disposals, or internal controls.
• Proficiency in using accounting software and enterprise resource planning (ERP) systems, as well as advanced skills in MS Excel for data analysis and manipulation.
• Attention to detail, accuracy, and the ability to work with large volumes of financial data while ensuring compliance with accounting standards and regulations.

The primary responsibilities of the Senior Client Services Manager:

Managerial Responsibilities:

• Provide input during the development of the department’s strategy, goals, initiatives, and plans and monitor their execution.
• Foster a collaborative culture within the department that encourages the sharing of feedback and insights across different functional areas to enhance client service delivery.
• Initiate and facilitate regular inter-departmental meetings to ensure alignment of objectives and seamless communication regarding client projects and expectations.
• Manage day-to-day activities and operations, recommend potential improvements, and ensure proper documentation and implementation of all policies and procedures.
• Assist in the development of the annual budget, including all financial and staff requirements for the department.
• Provide coaching, guidance, and support to employees in the execution of their work and ensure proper knowledge transfer to develop them and improve their performance.

Functional Responsibilities:

• Facilitate and coordinate internal technical professionals and provide leadership to achieve client satisfaction and operational excellence.
• Develop and maintain strong relationships with clients, ensure that their needs are being met and expectations are exceeded.
• Proactively engage with clients to understand their evolving business needs and align MEEZA’s services, accordingly, ensuring a proactive, not reactive, approach to client satisfaction.
• Create and utilize client satisfaction metrics and feedback mechanisms to drive continuous improvements in service delivery and share insights with relevant departments to spur organizational learning.
• Engage in strategic discussions with clients to identify new opportunities for service enhancement and collaborate with the Sales and Technical Development teams to realize these opportunities.
• Act as a commercial advocate, ensuring that client engagements are nurtured not just for immediate satisfaction but for long-term value creation and revenue growth.
• Champion the voice of the client within MEEZA, ensuring that client feedback and satisfaction are integral metrics in organizational performance assessments and strategy development.
• Collaborate with cross-functional teams to ensure timely delivery of client projects and resolve any technical or operational issues.
• Identify opportunities to enhance client solutions, optimize service delivery, and improve team efficiency.
• Develop and monitor key performance indicators (KPIs) to measure and analyze the effectiveness of the team’s performance and make recommendations for improvement.
• Monitor the delivery of services to ensure that they meet agreed-upon service levels by tracking incidents, requests, and changes to services.
• Coordinate incident management and problem resolution activities by ensuring that incidents and problems are appropriately escalated and resolved in a timely manner.
• Support the external supplier management process for partners/vendors/suppliers engaged on the named accounts.
• Act as a single point of contact for the delivery process for IT service solutions on the named accounts.
• Publish regular reports/management information on the status of service performance.
• Work with PMO to manage the delivery and implementation of complex technological solutions to clients and subsequent transition to in-life support.
• Stay up to date with industry trends and emerging technologies to ensure MEEZA’s offerings remain competitive and innovative.
• Liaises with different departments about client queries to resolve any issues that arise.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in Business, Engineering, Information Systems, or equivalent.
• Certifications in ITIL and Project Management (Prince2 or PMP) are desirable.

Experience:

• 12+ years of experience in client services or a related field, with a proven track record in managing and growing client relationships.
• Experience in working collaboratively with cross-functional teams and managing stakeholders at various levels within and outside the organization.
• Demonstrated success in driving customer satisfaction and delivering value-added services in a technology-driven environment.

Skills and Requirements:

• Commercial awareness to understand the business implications of technical service delivery and to identify opportunities for expanding client engagements.
• Ability to translate client feedback into actionable insights for continuous improvement in service delivery and client satisfaction.
• Strong communication skills to effectively liaise between clients and internal teams, ensuring a unified approach to delivering client satisfaction.
• Strong people management skills, with a focus on collaborating with and developing others.
• Excellent client relationship management skills to build and maintain strong partnerships with clients, ensuring high satisfaction and retention.
• Deep knowledge of IT managed services, industry standards, and best practices to oversee the successful delivery of IT services and address client needs and requirements.
• Demonstrated success in the delivery of complex IT solutions for enterprise clients in a multi-tenant organization.
• Strong understanding of enterprise technologies including data centers, WAN/LAN networks, server technologies, applications, and enterprise management systems.
• Experience with client management lifecycles is a distinct advantage.
• Comprehension of technology and process frameworks including LEAN/Six-Sigma, CMMI, TIA-942, Zachman, and The Uptime Institute.
• The role requires a bilingual professional with strong English and Arabic language skills.