Careers

The primary responsibilities of the Data Center Engineer:

Functional Responsibilities:

• Coordinate and maintain the MEEZA Data Center Facilities Monitoring and Management Systems and report on the status and performance of various systems.
• Fault handling and escalation; identifying and responding to faults on MEEZA’s data center facilities liaising with internal technical teams and 3rd party vendors, handling escalation through to resolution.
• Performing periodic audits of data center equipment and systems to ensure they are functioning as intended.
• Facilities maintenance: monitoring and management of DC infrastructure systems such as building fabric, cooling, power, security, safety and cleaning.
• Facilitating the IT rack installation by providing required power, cooling security and networking systems and components.
• Maintenance of technical documentation for processes and procedures used throughout normal operations.
• Supervising the subcontractors and internal technical team to perform the preventive maintenance of the systems based on the Approved Planned Preventive Maintenance (PPM) schedule.
• Coordinate CAFM service and ensure all the activities are correctly mapped in the system.
• Troubleshoot issues that arise within the data center environment, including power, cooling, security and network problems.
• Implement changes to the data center environment as directed by senior technical staff or management.
• Monitor data center infrastructure and escalate issues to senior technical staff or management as necessary.
• Provide service cover for the data center resources.
• Install, move, and de-commission hardware as necessary.
• Ensure compliance with all risk, safety, and security protocols related to data center operations. Implementation and self-compliance to the approved EHS standards of the DC facilities.
• Preparation and collation of customer reports and subsequent presentation of the same to management as necessary.
• Provide technical support to other members of the data center team and work collaboratively to ensure the smooth operation of the data center environment.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in Mechanical, Electrical Facility Management, or equivalent.
• Accreditation or certification (ATD, AOS, CDCMP, CDCE) by a related governing body (e.g., Uptime Institute, Cnet, EPI, etc.) is preferred.

Experience:

• Minimum 3 years of working experience in Data Centres or mission-critical facilities. 

Skills and Requirements:

• Knowledge of data center infrastructure which includes civil, mechanical, security systems, networking etc.
• Familiarity with networking protocols, server hardware, and virtualization technologies is preferable.
• Experience in troubleshooting and maintaining server and network infrastructure is preferable.
• Experience with data center technical evaluations, SOP and EOP documents, and both planned preventative maintenance as well as corrective maintenance.
• Excellent verbal and written communication skills (English is essential, Arabic is an advantage), organizational skills, and the ability to multi-task in a fast-paced environment.
• Capability to read, understand and review technical drawings
• A problem solver, ability to act decisively, and show sound judgement.

Working knowledge of MS office (Excel, Word, Outlook, PowerPoint)

The primary responsibilities of the Service Control Engineer

Functional Responsibilities:

Service Asset and Configuration Management Area:
• Participate in Change Advisory meetings, representing Configuration Management
• Support yearly quality audits if necessary.
• Execute improvement/corrective actions.
• Address issues regarding the process gaps.
• Support and suggest service improvement initiatives where necessary.
• Creating, updating, and managing CIs within the CMDB
• Ensuring CMDB procedures are followed as per process definitions.
• Producing CIs reports as and when necessary, and providing timely and accurate CI information
• Ensuring CIs attributes, relationships and statuses are accurately populated on the CMDB and always kept up to date.

Change and Release Management Area:
• Provide support for the Change Manager
• Update change records when approved/rejected/add info/etc.
• Complete tasks/decisions for Change & Release Management
• Contact third parties regarding updates and closures.
• Respond to internal and third-party queries.
• Provide any necessary reports.
• Assess change requests for valid information.
• Follow-up with MEEZA users for missing information
• Follow-up with MEEZA users for updates on changes
• Query technical information on changes.
• React to non-compliance with process and to changes made outside of process.
• Coordinate with configuration management to maintain accurate data to ITAM
• Look at planning, organizing, and managing releases.
• Attend the CAB meeting and assist the change manager during the CAB.

Problem Management Area:
• Identifying trends and potential Problem sources in the IT Infrastructure
• Assigning problem tasks to investigating teams and following up on them.
• Setting appropriate Problem Status
• Monitoring progress on the Resolution of Known Errors
• Reporting on the agreed KPIs
• As the process manager, update the process document after discussions with process owner.
• Participate in change advisory meetings representing problem management.
• Sending/Reviewing Problem Management dashboard and corrective action report on monthly
basis
• Participating in internal and external audits
• Organize and chair all required meetings for the process.
• Execute improvement/corrective actions.
• Address process pain areas and improvement opportunities.
• Ensure justifiable CR’s are raised to clear Problems and Errors
• Manage any third party involved in the Problem Management process.
• Responsible for all aspects related to the correct implementation and execution of the Problem.
• Management process; including the results and the quality of the process.
• To manage the process according to the principles laid down in Problem Management process.
• documentation and other documents that are part of the ITIL common framework.
• Ensure compliance with the implementation process in line with modifications to the Process.

• Ensure process is compliant with company standards.
• Ensure smooth process operation by maintaining appropriate relationships with other processes.
• managers
• Initiate workshops and conduct training sessions related to problem management processes.
• Participate in projects which are triggered by problem management.

Service Management and Reporting Area:
• Consolidation of data from multiple sources
• Production of trends and feedback on the trends such as whether the trends are positive or negative, what their impact is likely to be, and if they are predictable for the future.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent.
Experience:
• 6-8 years of experience in information technology or a similar field.

Skills and Requirements:
Communication: Effective communication skills are essential for interacting with team members, stakeholders, and end-users, as well as for writing incident reports and documentation.
Attention to Detail: A keen eye for detail is crucial to identify anomalies, trends, or potential issues in system behavior.
Team Collaboration: The ability to work well within a team, collaborate on troubleshooting efforts, and share knowledge is important for maintaining a smoothly running environment.
Adaptability: IT environments are constantly changing. Being adaptable to innovative technologies and approaches is essential for staying current in your role.
Time Management: Prioritizing tasks, managing multiple incidents or requests simultaneously, and meeting deadlines are key aspects of this role.
Customer Service: Providing quality service to end-users and stakeholders, even in high-pressure situations, is important for maintaining a positive working relationship.
Analytical Thinking: Being able to analyze data, identify patterns, and draw conclusions is essential for diagnosing issues and making informed decisions. Problem Solving: Ability to approach problems systematically, break them down into manageable components, and find effective solutions.
Troubleshooting: Strong critical thinking skills to diagnose and resolve technical issues quickly, ensuring minimal impact on services.
Database Management: Basic knowledge of database systems and SQL to monitor and manage database health and performance.
Automation and Report Development: Should have knowledge of hand-on experience in any of the reporting tools which can be used to automate the BAU activities and management requirements.

The primary responsibilities of the Service Design Architect – Information Security

Functional Responsibilities:

• Design and develop complex service design security solutions, ensuring they align with client
requirements, business objectives, and industry best practices.
• Collaborate with cross-functional teams to define and implement service design methodologies, frameworks, and standards.
• Conduct in-depth analysis of client needs, business processes, and technical requirements to design innovative and efficient service solutions.
• Conduct user research, interviews, surveys, and analyze data for the identification of opportunities that are capable of improving the services provided.
• Contribute to maintaining quality standards for the services provided by MEEZA by following metrics and KPIs for measuring service performance, participating in audits and reviews, and implementing corrective actions to improve service quality.
• Provide technical expertise and guidance with service design teams, ensuring the successful execution and delivery of service design projects.
• Stay abreast of emerging technologies and industry trends, incorporating them into service design strategies to drive innovation and enhance service offerings.
• Support the implementation of tools that allow for the effective monitoring/trending of IT infrastructure, software and IT components performance and resource utilization.
• Establish and maintain comprehensive capacity management planning process at the enterprise, system, and IT component level.
• Collaborate closely with peers in Security Operations and Compliance to ensure that security reviews regarding information security technologies provide feasible
requirements and are consistent with contracts and regulations.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or Equivalent.
Experience:
• 5-6 years of experience in technology services or a similar field.

Skills and Requirements:
• Expertise in service design principles, methodologies, and tools to lead the design and development of complex information security solutions.
• Familiar with technologies like DLP, PAM, IAM, MDM, DNS security, FIM, deception solutions, NGFW, XDR, SIEM tools, SOAR tools, Email security, proxy, and WAF technologies.
• Strong leadership and collaboration skills to effectively work with cross-functional teams, stakeholders, and clients, ensuring the successful execution of service design projects.
• Proficient in conducting thorough analysis, translating client requirements into innovative and efficient service design architectures that align with business objectives and deliver exceptional user experiences.
• Understanding of enterprise technologies including data centers (Tier-III), WAN/MAN/LAN networks, enterprise storage, server technologies, enterprise applications (e.g., ERP, BI, CRM, CMS etc.), security and enterprise management systems.
• Understanding and application of Architecture Framework for service design, definitions, and documentation.
• Strong knowledge of systems coding, security analysis, data Modeling and database
management.

• Strong experience with designing modern information security solutions and services; preferably in MSSP and cloud environments.

The primary responsibilities of the Service Design Manager – Cloud & Infrastructure

Functional Responsibilities:

• Lead and manage a team of Service Design Cloud and infrastructure Architects, providing guidance, mentoring, and support in their day-to-day activities, including project assignments and professional development.
• Architect End-to-End Infrastructure Solutions: Design and develop enterprise-grade infrastructure solutions that span on-prem data centers and public/private cloud platforms.
• Cloud Strategy & Migration: Lead cloud adoption strategies including assessment, planning, migration, and optimization for IaaS, PaaS, and SaaS models.
• Hybrid Infrastructure Design: Build integrated hybrid environments that leverage cloud-native services while maintaining critical on-prem systems.
• Technology Evaluation: Assess emerging technologies and platforms, providing
recommendations to enhance performance, scalability, and cost-effectiveness.
• Standardization & Governance: Define and enforce architectural standards, patterns, and best practices across infrastructure platforms.
• Collaboration: Work closely with cybersecurity, DevOps, network, application, and data teams to ensure cohesive solution delivery.
• Documentation & Communication: Create architectural blueprints, HLD, LLD, As-Build solution documentation, and present to stakeholders, including executives and technical teams.
• Performance & Risk Management: Ensure infrastructure designs meet SLAs, availability, scalability, and security requirements.
• Develop and implement comprehensive service design strategies, methodologies, and best practices that align with the company’s goals and objectives.
• Collaborate closely with cross-functional teams, including stakeholders, to ensure the service design efforts meet business requirements and customer needs.
• Define and maintain robust service design standards, processes, and frameworks, ensuring consistency and efficiency in service delivery across the organization.
• Conduct regular assessments and evaluations of service design processes, identifying areas for improvement and implementing necessary changes to optimize service delivery and customer experience.
• Facilitate workshops, design thinking sessions, and collaborative discussions to gather requirements, explore innovative ideas, and foster cross-functional collaboration to enhance service design outcomes.
• Monitor and analyze service design metrics and key performance indicators (KPIs) to track performance, identify trends, and make data-driven decisions for continuous improvement.
• Stay updated with industry trends, emerging technologies, and best practices in service design, and leverage this knowledge to drive innovation and keep MEEZA at the forefront of service delivery excellence.
• Manage the implementation of tools that allow for the effective monitoring/trending of IT infrastructure, software and IT components performance and resource utilization.
• Efficiently enables and implements automation and contributes to a robust automated system that complies with governance standards and undergoes regular cost-benefit analyses for optimal efficiency.
• Effectively work with the team in recording and gathering all necessary evidence to substantiate both internal and external audits.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or Equivalent.

Experience:
• 9-10 years of experience in technology services or a similar field.
Skills and Requirements:
• Expertise in service design principles, methodologies, and tools to lead the design and development of complex information security solutions.
• Strong people management skills, with a focus on collaborating with and developing others.
• High proficiency in service design methodologies, frameworks, and tools to lead and drive the design and implementation of effective service solutions.
• Exposure to IT service management best practices such as ITIL.
• Strong written and verbal communication skills.
• Advanced understanding of private cloud, public cloud and enterprise technologies including data centers (Tier-III), WAN/MAN/LAN networks, enterprise storage, server technologies, enterprise applications (e.g., ERP, BI, CRM, CMS etc.), security and enterprise management systems.
• Strong understanding and application of Architecture Framework for service design, definitions, and documentation.
• Operational experience in managing/maintaining complex environments within a managed service environment
• Develop and enhance presentation skills for effectively communicating design ideas to team members, stakeholders and clients.

The primary responsibilities of the Account Manager:

Functional Responsibilities:

• Develop and maintain strong relationships with clients, serving as their main point of contact.
• Collaborate with internal teams, such as sales, marketing, and technical departments, to create and deliver tailored solutions that meet client needs and exceed expectations.
• Proactively engage with clients to monitor satisfaction, identify issues, and address concerns to ensure high levels of retention.
• Conduct regular account reviews and provide proactive support to clients, address any concerns, resolve issues, and ensure smooth service delivery.
• Identify and pursue new business opportunities with existing clients, including cross-selling and upselling services, to drive revenue growth and profitability.
• Lead, coordinate, and deliver customized presentations and effective presentation materials.
• Participate in commercial activities such as sales presentations, proposal development, and contract negotiations, and assist in expanding MEEZA’s client base in the IT sector.
• Achieve and exceed sales targets by actively following up on leads, conducting sales presentations, and negotiating contracts to close deals.
• Communicate the client’s goals and represent the client’s interests to the team.
• Act as the first point of contact with customers, providing them with accurate information, addressing their queries, and resolving their issues.
• Seeks out and pursues opportunities for account growth and new business, involving senior team members and the Director – Sales.
• Monitor market trends, competitive landscape, and industry developments to identify emerging opportunities, assess client needs, and make strategic recommendations for business development.
• Support and design winning strategy for managed opportunities based on external and internal information.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
• Bachelor’s degree in IT, Engineering, Business, Marketing, or equivalent.

Experience:
• 5-8 years of experience in sales or a similar field.

Skills and Requirements:
• Strong communication and negotiation skills to effectively address clients’ needs and negotiate contracts.
• Sound knowledge of IT solutions, market trends, and industry best practices, allowing them to make recommendations to drive revenue growth.
• Ability to build and manage relationships with key stakeholders.
• Experience in technology or outsourcing industry sales of services, data, data analytics, consulting, information management, systems integration, or software.
• Tactical experience driving incremental projects/engagements that lead to long-term revenue streams.
• Proven history of initiating and supporting numerous sales efforts by investigative learning of the prospect’s business requirements followed by a driven process of communicating the appropriate value-added solution to meet prospects’ needs.

The primary responsibilities of the SACM Consultant:

Functional Responsibilities:
• Accountable to the organization for stewardship of CIs that are under the scope of the SACM
process.
• Defining and agreeing the service assets that will be treated as configuration items.
• Ensuring that configuration data is available when and where it is needed to support other service
management processes.
• Support yearly quality audits if necessary.
• Organize and chair all required meetings for the process.
• Manage, mentor and coach those people involved in the Configuration Management process.
• Report on KPI’s as appropriate and agreed.
• Identifying CIs in accordance with procedures laid out and ensuring accurate registration on the
CMDB.
• Creating, updating, and managing CIs within the CMDB.
• Ensuring CMDB procedures are followed as per process definitions.
• Producing CIs reports as and when necessary, and providing timely and accurate CI information
• Ensuring CIs attributes, relationships and statuses are accurately populated on the CMDB and
kept up to date at all times.
• Perform review and audits to check and ensure the CI attributes, relationships, and statuses.
• Working to the overall objectives agreed and implementing the Configuration Management policy
and standards.
• To manage the process according to the principles laid down in Configuration Management
process documentation and other documents that are part of the ITIL common framework.
• Planning and executing the population, management, and maintenance of the CMDB; also
manages and maintains any central libraries, tools, common codes, and data.
• Initiating activities to improve the effectiveness and efficiency of the implementation process
based upon the monthly measurements and reporting.
• Ensuring compliance with the process implementation in line with modifications to the Process
documentation
• Agree with the customers on the scope and layout project plans accordingly.
• Create customized process and procedures for Clients.
• Act as an escalation point when there is a deviation in the project timelines and tasks.
• Hands on experience and knowledge of IT Service Management tools like HP SM, Microfocus
tools like SMAX, uCMDB, Ivanti, Lansweeper, Power BI, Business Objects, etc.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or Equivalent.
• Hold one or more ITIL practitioner/intermediate certificates in Configuration, Change or Release
Management. (RCV or Service Transition)
Experience:
• Relevant experience in technology services organisation, preferably external service provider
• 6+ years’ experience in either consultancy, implementation, management or a combination of them all

Skills and Requirements:

• Good understanding of Project Planning
• Strong Microsoft Office experience (Word, Excel, Visio, and PowerPoint)
• Proven ability to influence cross-functional teams without formal authority
• To have practical experience of continuous improvement methods and techniques
• To have a good understanding of statistical and analytical principles and processes
• To possess good interpersonal skills for written, oral and face to face communications
• To possess skills in influencing and negotiation methods and techniques
• To have the ability to understand how IT supports business.
• Strong understanding of enterprise technologies including Data Centres, Microsoft, and Cisco environments
• Information Acquisition – Identifying gaps in the available information required to understand a problem or situation and devising means of remedying gaps.
• Initiative Being proactive, taking action and anticipating opportunities.
• Persistence – Meeting targets and fulfilling agreements even when adverse circumstances prevail.
• Familiar with Operations Management – Methods, techniques, and tools for planning, organising, resourcing, directing, co-ordinating and monitoring on-going (non-project) activities.
• Excellent written and presentation skills
• Persistence – Meeting targets and fulfilling agreements even when adverse circumstances prevail.
• Hands on experience in Ticketing tools like HPSM, Microfocus tools like SMAX and uCMDB

The primary responsibilities of the Compensation and Benefits Specialist

Functional Responsibilities:
• Follow all relevant policies, processes, and standard operating procedures so that work is
conducted in a controlled and consistent manner.
• Facilitate knowledge transfer efforts related to different job activities to junior staff and ensure
knowledge and expertise is passed on to qualified candidates.
• Develop and administer compensation and benefits programs, policies, and procedures to attract
and retain talent, ensuring competitiveness and compliance with legal requirements.
• Conduct benchmarking and market analysis to evaluate the organization’s compensation and
benefits programs, making recommendations for adjustments and enhancements to remain
competitive in the market.
• Expert in budgeting and forecasting with strong financial literacy.
• Manage the annual compensation review process, including salary surveys, job evaluations, and
salary structure adjustments, ensuring fair and equitable compensation practices.
• Analyze, review & finalize monthly payroll for accuracy and provide guidance on better practices.
• Collaborate with hiring managers to determine appropriate compensation packages for new hires,
promotions, and transfers, considering factors such as market rates, internal equity, and individual
performance.
• Administer employee benefits programs, such as health insurance, and other employee rewards,
ensuring effective communication, enrollment, and compliance with regulatory requirements.
• Serve as a subject matter expert and provide guidance to managers on compensation and benefits related matters, including job offers, salary negotiations, and total rewards packages.
• Monitor and analyze compensation and benefits trends, legislation, and industry best practices,
recommending and implementing improvements or changes to programs to enhance employee
satisfaction and retention.
• Prepare and present compensation and benefits reports and presentations to Human Capital
leadership and management, providing insights and recommendations based on data analysis and
market trends.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
• Bachelor’s degree in Human Resources, Business, or equivalent. Certifications are preferred.
Experience:
• 9+ years of experience in human resources or a similar field.

Skills and Requirements:
• Mandatory requirement Bilingual (Arabic and English professional).
• Expert in Microsoft Excel functions, budgeting, Forecasting and strong math proficiency.
• Expertise in compensation and benefits programs and practices.
• Strong analytical and data-driven decision-making skills.
• Ability to design and administer competitive and compliant compensation and benefits plans.
• Expert in advanced excel reporting with financial literacy.
• In-depth Knowledge of Payroll Procedures and advancement.