Careers

The primary responsibilities of the Sales Director:

Job Summary:
The Sales Director is responsible for developing and executing sales strategies to achieve revenue targets for the organization, leading a team of sales professionals, building and maintaining relationships with key clients, and identifying new business opportunities.

Managerial Responsibilities:
• Develop the department’s strategy, goals, initiatives, and plans, whilst providing advice, guidance, and direction to subordinates during the execution of major plans and initiatives.
• Lead the operations of the department, participate in establishing a clear direction for others, and champion alignment and collaboration amongst them and any other key stakeholders.
• Develop the department’s annual budget, including all financial and staff requirements and monitor / control budget expenditure accordingly.
• Monitor the short- and long-term operations of the function, driving operational improvement initiatives based on identified operational performance and gaps.
• Develop and maintain the department’s guidelines, policies and processes and champion their implementation across, where applicable.
• Lead, develop, and motivate the department’s employees, and champion the company’s culture, values, and behaviors across the department.

Functional Responsibilities:

• Develop and implement MEEZA’s sales strategies and plans to achieve revenue targets and drive business growth in alignment with MEEZA’s overall objectives.
• Lead and manage a team of Business Development Representatives and Account Managers, providing guidance, support, and coaching to drive their performance and ensure the achievement of individual and team sales targets.
• Build and maintain strong relationships with key clients and strategic accounts, understanding their needs and requirements, and proactively identifying opportunities for upselling, cross-selling, and expanding the scope of services.
• Identify and pursue new business opportunities for MEEZA, including potential clients and market
segments, through effective market research, lead generation, and networking activities.
• Lead the creation of monthly/quarterly local/regional sales reports to be supplied to the Chief Commercial Officer that summarize the sales activities, upcoming opportunities and key projects captured during the relevant time period.
• Collaborate with Marketing & Communications, to develop effective sales collateral, marketing campaigns, and product/service offerings that resonate with target customers and address their pain points.
• Collaborate tightly with the Bid management department to ensure up-to-date submissions prioritization to avoid mismanaging customer expectations based on the internal capabilities and submission preparation milestones.
• Collaborate closely with the Strategic Alliances department to ensure proper partner support is available for our sales engagements, along with document lead generation and audit-proof, proper contractual and financial support for conducting the business with MEEZA partners.
• Manage and ensure the up-to-date accuracy of the sales opportunities electronic database and update all client contacts and client-related information in a master contacts system.
• Direct the implementation and execution of sales policies and practices.

• Monitor and analyze sales performance and market trends, providing regular reports and insights to senior management to inform decision-making and drive continuous improvement in sales strategies and tactics.
• Act as the business and sales spokesperson as appropriate in customer, industry, and business environments.
• Stay updated on industry trends, competitive landscape, and customer needs, to identify market opportunities and adjust sales strategies accordingly.
• Ensure adherence to sales processes, policies, and best practices, including accurate and timely sales forecasting, pipeline management, and documentation of customer interactions and sales activities.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
Bachelor’s degree in Business, Marketing, or equivalent. Master’s degree is preferred.
Experience:
• 12+ years of experience in sales or a similar field; 6+ years in a managerial role.

Skills and Requirements:
• Strong leadership and people management skills, with a focus on building a culture of collaboration and development.
• Advanced communication and negotiation skills to effectively address clients’ needs and negotiate contracts.
• Expert knowledge of IT solutions, market trends, and industry best practices, allowing them to make recommendations to drive revenue growth.
• Ability to build and manage relationships with key stakeholders.
• Knowledge, understanding, and ability to converse with IT professionals on services and solutions are necessary.
• Knowledge of customer legal, regulatory, and standards environment, including ISO 17799, 20000, 27001 is a plus.
• Knowledge of IT Services industry and professional associations and how to leverage them to achieve sales goals and quotas are necessary.
• Knowledge of ICT industry technologies and trends, with ability to convert this knowledge into actionable, successful strategies and tactics is necessary.
• Broad knowledge of system architectures, development methodologies, and solutions architecture design.

The primary responsibilities of the Service Desk Analyst

Functional Responsibilities:

• Ensure full availability of Service Desk telephone, email, and other channels of support during their shift.
• Provide telephone and email support for clients and users.
• Proactively monitor support mailboxes and log in to the system.
• Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in to the service desk tool.
• Create, document, and review work instructions to help deal with similar incidents and requests.
• Take full ownership of all open Incidents and Service Requests and update them daily at a minimum.
• Support Workplace Services in providing remote support to resolve users’ issues. Educate endusers on technology best practices, self-help resources, and preventive measures to enhance their knowledge and reduce recurring incidents.
• Maintain accurate and up-to-date documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and knowledge sharing among the service desk team.
• Ensure that Service Desk operations directly contribute to strategic business objectives by minimizing downtime, enhancing user productivity, and supporting the continuous operation of critical IT services.
• Align all activities with IT and service management goals, ensuring that every service desk interaction contributes to MEEZA’s overall business success and customer satisfaction.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
• Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent.
Experience:
• 3-4 years of experience in delivering remote IT support via telephone and remote support tools within an IT Service Provider environment.

Skills and Requirements:
• Strong problem-solving abilities to diagnose and resolve customer issues.
• Excellent written and verbal communication skills, with a keen focus on effective customer service.
• Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to
consistently deliver high-quality support to clients.
• Hands-on experience with Microsoft Operating Systems and the Office suite.
• Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
• Knowledge of IT Service Management principles, ITIL V4 Foundation certification.
• Knowledge of fundamental IT security principles.
• Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
• Proficiency in Microsoft Active Directory, Exchange, and O365.
• Preferred: Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.
• Preferred: Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills.
• Preferred: Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.

The primary responsibilities of the Data Center Engineer:

Functional Responsibilities:

• Coordinate and maintain the MEEZA Data Center Facilities Monitoring and Management Systems and report on the status and performance of various systems.
• Fault handling and escalation; identifying and responding to faults on MEEZA’s data center facilities liaising with internal technical teams and 3rd party vendors, handling escalation through to resolution.
• Performing periodic audits of data center equipment and systems to ensure they are functioning as intended.
• Facilities maintenance: monitoring and management of DC infrastructure systems such as building fabric, cooling, power, security, safety and cleaning.
• Facilitating the IT rack installation by providing required power, cooling security and networking systems and components.
• Maintenance of technical documentation for processes and procedures used throughout normal operations.
• Supervising the subcontractors and internal technical team to perform the preventive maintenance of the systems based on the Approved Planned Preventive Maintenance (PPM) schedule.
• Coordinate CAFM service and ensure all the activities are correctly mapped in the system.
• Troubleshoot issues that arise within the data center environment, including power, cooling, security and network problems.
• Implement changes to the data center environment as directed by senior technical staff or management.
• Monitor data center infrastructure and escalate issues to senior technical staff or management as necessary.
• Provide service cover for the data center resources.
• Install, move, and de-commission hardware as necessary.
• Ensure compliance with all risk, safety, and security protocols related to data center operations. Implementation and self-compliance to the approved EHS standards of the DC facilities.
• Preparation and collation of customer reports and subsequent presentation of the same to management as necessary.
• Provide technical support to other members of the data center team and work collaboratively to ensure the smooth operation of the data center environment.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in Mechanical, Electrical Facility Management, or equivalent.
• Accreditation or certification (ATD, AOS, CDCMP, CDCE) by a related governing body (e.g., Uptime Institute, Cnet, EPI, etc.) is preferred.

Experience:

• Minimum 3 years of working experience in Data Centres or mission-critical facilities. 

Skills and Requirements:

• Knowledge of data center infrastructure which includes civil, mechanical, security systems, networking etc.
• Familiarity with networking protocols, server hardware, and virtualization technologies is preferable.
• Experience in troubleshooting and maintaining server and network infrastructure is preferable.
• Experience with data center technical evaluations, SOP and EOP documents, and both planned preventative maintenance as well as corrective maintenance.
• Excellent verbal and written communication skills (English is essential, Arabic is an advantage), organizational skills, and the ability to multi-task in a fast-paced environment.
• Capability to read, understand and review technical drawings
• A problem solver, ability to act decisively, and show sound judgement.

Working knowledge of MS office (Excel, Word, Outlook, PowerPoint)