Careers

Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa.

For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.

We’re looking for passionate, self-motivated, and creative team players who want to work hard and be rewarded. If this sounds like you, we’d like to hear from you.

What can MEEZA offer you?
  • MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.
  • MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.
  • MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.
  • MEEZA is committed to developing our team; we provide opportunities to develop your skills, further your career and achieve your goals.
  • MEEZA is not just about hard work; the company remains true to its entrepreneurial roots and has a young and passionate team that is just as devoted to having fun as they are to delivering service excellence.
  • MEEZA offers market-leading benefits packages.
Important Steps to follow:
  • Kindly submit your applications only against those positions where your skills and expertise match our requirements.
  • Applications that are submitted without a Job Title (Position) in the subject cannot be processed.
Vacancies

The primary responsibilities of the SOC Operator:

  • Facilitate coordination between information security projects and operations
  • Ensure security controls are executed according to policies, regulations, and standards
  • Establish, produce and enhance information security, risk and conformance to operational security activities
  • Participate actively in the development of security policies, procedures, and standards
  • Suggest and verify baseline security configurations for applications, operating systems, networking along with telecommunications equipment
  • Assist with the closing audit finding by performing/suggesting the required controls to meet the objective(s)
  • Perform Security assessments based on business requests
  • Develop Information Security Reports for MEEZA and clients
  • Facilitate remediation of identified security vulnerabilities and mitigation of security risks
  • Facilitate closure and implementation of action items identified from the security incidents
  • Assessment and implementation of security technologies across various pillars of Information Security including, but not limited to endpoint security, network security, data protection, and privacy, thus enhancing the functionality of services with security in place
  • Maintain organization’s compliance with various security standards such as ISO 27001/02, Qatar FIFA 2022 Cybersecurity Framework, National Information Assurance Policy – Qatar
  • Manage and ensure all employees are compliant with the organizational Cyber Security Awareness requirements
  • Review and update organizational security policies, processes, and procedures
  • Draft the Monthly Information Security Executive Report
  • Making sound technical and business decisions in a sometimes resource-restricted environment
  • Must be approachable and uphold values and characteristics of a MEEZA Employee at all times
  • Monitor SIEM, EDR, and other security tools for the detection and identification of security events
  • Maintain a good relationship with customers and internal functions while resolving their issues quickly and professionally
  • Responsible for generation of observations and recommendations for operational optimization
  • Assist in developing and implementing processes for detecting, identifying, and analyzing security-related events in coordination with the client’s security policy and risk management
  • Identify vulnerabilities on corporate IT assets to mitigate the risk of exploitation of these vulnerabilities and respond to such attacks in a professional and efficient manner

Knowledge, Skills & Experience

Knowledge, Skills & Experience:

  • Exposure to IT service management best practices such as ITIL and ISO27001
  • 5+ years in IT services or related organization
  • Experience in ISO27001 process and procedures and can work on their own with little supervision
  • A good communicator at all levels.
  • Sound knowledge of IT security best practices, common attack types, and detection/prevention methods.
  • Strong written and verbal communication skills
  • Attention to detail and great organizational skills
  • An active interest in Cyber Security, incident detection, network, and systems security.
  • Experience or qualifications in network and systems monitoring
  • Experience in successful implementation/exposure / participation of a Business Continuity and Disaster Recovery Program
  • Experience in performing risk assessments and managing information security risks of an organization
  • Minimum 3 years experience focused in the IT Security field (e.g. Incident Response, Incident Investigation, Incident Remediation) with minimum 2 years experience in IT services or related organization, which can include HelpDesk task and involvement in incident ticketing and initial investigation function
  • Experience in using SIEM tools such as Azure Sentinal, Splunk, Dark Trace, ArcSight, LogLogic, Envision, Q1 Labs, Symantec Endpoint
  • Experience in using Security Solutions such as Endpoint Security, Web and Email Filter, APT, etc.
  • Software engineering, programming, or scripting knowledge. Java, .Net.
  • An excellent communicator at all levels.
  • Strong written and verbal communication skills.
  • Sound knowledge of IT security best practices, common attack types, and detection/prevention methods.
  • Attention to detail and great organizational skills
  • An active interest in Cyber Security, incident detection, network, and systems security.
  • Experience or qualifications in network and systems monitoring
  • Exposure to Information Security Best Practices such as ISO27001, ISO31000, ISO 22301, COBIT for Risk, and NIST
  • An understanding of Information Security relating to the Confidentiality, Integrity, and availability of information
  • Understanding of IS regulatory requirements in the state of Qatar
  • CISSP / CISA / CRISC / NIAP Implementer
  • Certified Ethical Hacker
  • Security+
  • CCSP / CCSE
  • SANS Related qualifications e.g. GCIH & GSEC

Education:

  • University degree in any field related to Information Technology
Apply for this position

The primary responsibilities of the Enterprise Architect, Network Security

  • Lead analysis of the current environment’s Network and Security specifics to detect critical deficiencies and recommend solutions for improvement.
  • Create an Architecture roadmap for the Network and Security, based on the organizations’ strategy, to rectify gaps and pain points within the current state.
  • Ability to assist in fulfilling security governance duties, attending Architecture Review Board meetings, participating in Design Authorities of key enterprise initiatives, etc.
  • Responsible for the creation, iteration, and maintenance of structures such as enterprise and business architectures, including the interpretation of business goals and drivers; the translation of business strategy and objectives into an “operating model”; the strategic assessment of current capabilities; the identification of required changes in capabilities; and the description of inter-relationships between people, organisation, service, process, data, information, technology and the external environment.
  • Works with customers to understand their business strategy and develop IT strategies and architecture for significant areas of their business.
  • Own and create Logical/Conceptual Design documents to support the customer IT Design Authority Governance process based on material change programmes of work and Design Artefacts.
  • Build a framework of principles to ensure Information System Architecture uniformity across the business
  • Build and maintain appropriate Enterprise Architecture artifacts including Entity Relationship Models, Information system dictionary, and taxonomy to aid information traceability
  • Provide technical expertise for change initiatives, working with solution architects, technical architects, and business division owners
  • Be a key stakeholder and advisor in all new strategic Information system initiatives and ensure alignment to the enterprise-wide Information system strategy
  • Manage holistic roadmap of architecture change initiatives across the customer’s IT Landscape, coordinating requirements across different initiatives
  • Collaborate with MEEZA’s and customer’s internal departments, Strategic and business partners to find solutions and alternatives to client business challenges.
  • Review and contribute to HLD / Architecture Spec Docs for specific projects, engage with senior leadership within MEEZA and Customer’s Business team/s to facilitate and lead Architecture discussions and decisions.
  • Influence and execute the Security & product strategy and roadmap for MEEZA’s customer environment
  • Accountable for Network and Security services development and stability
  • Maintain a complete, documented technical standard and baseline for the Network and Security disciplines
  • Provide technical expertise and knowledge to the Service Portfolio and Sales team driving revenue opportunities

Knowledge, Skills & Experience:

  • 10+ years in IT services especially with a proven record in network and security-related departments. Network and security-related professional certification (i.e., CCNP, CCIE, CISSP…etc) is a plus
  • Expert level knowledge/experience on the routing and switching (L2/L3),  routing protocols (OSPF, ISIS, BGP, MPBGP) and MPLS technologies
  • Strong knowledge on IPv6, 6PE, 6VPE
  • Good experience in network and security equipment (i.e., Cisco, PaloAlto, Fortinet …etc.) and IPSEC VPNs
  • Strong knowledge/experience on Data security and privacy (DLP, Data classifications …etc).
  • Deep knowledge of security frameworks and standards especially NIST, ISO 27001, and Qatar 2022 Cyber Security Framework
  • Experience in Designing  Network and security technical solutions and development of design document packages (LLDs, NIPs, NMPs, and NRFUs).
  • Designing and deploying enterprise-wide dynamically scalable, highly available, fault-tolerant, secure, and reliable environments on public & private clouds
  • Work on own initiative and under pressure with a strong ability to prioritize
  • Strong understanding of service-oriented architectures to support shared application services across the organization
  • Comprehension of technology and process frameworks. ITIL v3 foundation or Equivalent knowledge in service management
  • Excellent negotiation skills
  • Excellent presentation skills to large audiences
  • Completed complex analysis of business requirements making recommendations up to the executive level
  • Familiarity with a wide range of EA techniques, methodologies, and frameworks (including but not restricted to TOGAF & ArchiMate)
  • Must have worked on one or more of well-known EA tools
  • Build and maintain the confidence of colleagues and clients
  • Excellent communication and presentation skills and the confidence to deliver ideas clearly and concisely to stakeholders at all levels of seniority
  • Independently own and conduct engagements with clients
  • Takes timely decisions, even with partial information or when there is disagreement
  • Work with external stakeholders including Vendors, partners, and third-party service providers
  • Teaching ability – be able to explain services to non-technical people in a way that makes sense

    Education:

  • University degree in business administration or computer/technology-related field
Apply for this position

The primary responsibilities of the Enterprise Architect, Applications

  • To undertake architectural responsibility to drive the successful delivery of an enterprise-wide or project-specific application architecture within the customer’s environment.
  • Responsible for setting the strategy, and providing oversight and guidance to teams and vendors deploying different solutions.
  • Lead analysis of the current IT and applications environments to detect critical deficiencies and recommend solutions for improvement.
  • Create the Enterprise Architecture roadmap for the IT solutions, based on the organizations’ strategy, to rectify gaps and pain points within the current state.
  • Ability to assist in fulfilling EA governance duties, attending Architecture Review Board meetings, participating in Design Authorities of key enterprise initiatives, etc.
  • Responsible for the creation, iteration, and maintenance of structures such as enterprise and business architectures, including the interpretation of business goals and drivers; the translation of business strategy and objectives into an “operating model”; the strategic assessment of current capabilities; the identification of required changes in capabilities; and the description of inter-relationships between people, organisation, service, process, data, information, technology and the external environment.
  • Works with customers to understand their business strategy and develop IT strategies and architecture for significant areas of their business.
  • Own and create Logical/Conceptual Design statement documents to support the customer IT Design Authority Governance process based around material change programmes of work and Design Artefacts.
  • Build a framework of principles to ensure Information System Architecture uniformity across the business
  • Build and maintain appropriate Enterprise Architecture artefacts including Entity Relationship Models, Information system dictionary, taxonomy to aid information traceability
  • Provide technical expertise for change initiatives, working with solution architects, technical architects, and business division owners
  • Be a key stakeholder and advisor in all new strategic Information system initiatives and ensure alignment to the enterprise-wide Information system strategy
  • Manage holistic roadmap of architecture change initiatives across the customer’s IT Landscape, coordinating requirements across different initiatives
  • Collaborate with MEEZA’s and customer’s internal departments, Strategic and business partners to find solutions and alternatives to client business challenges.
  • Review and contribute to HLD / Architecture Spec Docs for specific projects, engage with senior leadership within MEEZA and Customer’s Business team/s to facilitate and lead Architecture discussions and decisions.
  • Work with internal staff including Enterprise and Solution Architects, Solution Delivery, Business Intelligence team, Information System Management Office, Business Data owners, Service Delivery, Solution Delivery, and Information Security.
  • Work with external stakeholders including Vendors, partners, and third-party service providers
  • The role, responsibilities and geographical focus will change and develop over time along with the company’s rapid growth.
  • Takes timely decisions, even with partial information or when there is disagreement

Knowledge, Skills & Experience:

  • A minimum of 8 to 12 years’ experience in a technical support or engineering-related role working with a wide variety of Enterprise Applications, IT Infrastructure, databases, and Middleware technologies.
  • Familiarity with a wide range of EA techniques, methodologies, and frameworks (including but not restricted to TOGAF & ArchiMate)
  • Must have worked on one or more of well-known EA tools
  • Build and maintain confidence of colleagues and clients
  • Excellent communication and presentation skills and the confidence to deliver ideas clearly and concisely to stakeholders at all levels of seniority
  • Independently own and conduct engagements with clients
  • The Applications Enterprise Architect will demonstrate :
  • Technical focus and drive
  • Business Vision and Innovation
  • Commercial Awareness
  • Customer Driven
  • Leadership, Accountability and Responsibility
  • High-quality documentation and communication skills
  • The candidate should have good knowledge on the following technical Skills:
  • Web development frameworks and tools
  • Microservices architecture and RESTful (API) services
  • Qatar 2022 Cyber Security Framework capabilities using various IT Information Security Measures
  • Database management.
  • Public and Private Cloud using Microsoft Azure and Oracle Public Cloud
  • Design Technical Solutions & Business Continuity
  • Application Migration Experience
  • Designing and deploying enterprise-wide dynamically scalable, highly available, fault tolerant, secure, and reliable applications on public & private clouds
  • Work on own initiative and under pressure with a strong ability to prioritize
  • Assists the organization to plan investments in application solutions and other systems
  • Strong understanding of service-oriented architectures to support shared application services across the organization
  • Comprehension of technology and process frameworks. ITIL v3 foundation or Equivalent knowledge in service management
  • Excellent negotiation skills
  • Excellent presentation skills to large audiences
  • Completed complex analysis of business requirements making recommendations up to executive level
  • Teaching ability – be able to explain services to non-technical people in a way that makes sense

Education:

  • University degree in business administration or computer/technology related field
  • TOGAF Certified or equivalent

 

Apply for this position
  • To manage the flow of information between the Company’s Corporate Management and its investors, and to the broader financial community.
  • This position will report to the Chief Financial Officer and will lead all internal and external investor relations activities and will act as the Company spokesperson to introduce, position, and market MEEZA to investors and potential investors (including running investor day meetings & marketing events with key investors).
  • Production of all Annual Reports, QSE filings, and proxy statements.
  • Create presentations, press releases and other communication materials for earnings releases, industry events and presentations to analysts, brokers and investors.
  • Manage the investor relations section of the company website.
  • Ensure compliance with QFMA and QSE regulations (including management of closed period).
  • Monitors analyst reports and summarizes them for Senior Management.
  • Maintainance and adherence to Investor Relations policies.
  • Responsible for creating the appropriate strategy, framework and tactics, as well as for providing a very compelling investor relations roadmap for MEEZA.
  • Provide Company Management and Board of Directors information about trends, Shareholders’ concerns and competitor actions that might impact the Company and issue statements on business issues.
  • Comprehensive and competitive analysis of different financial models/financial tools/metrics, etc.
  • Monitoring performance and result-oriented metrics daily/weekly/monthly/ quarterly.
  • Identify the different classes of shareholders and present them according to their requirements.
  • Detecting the ongoing operational changes in the Company and tracking them through ongoing contacts with management and conveying them properly to the investors.

Knowledge, Skills & Experience:

  • Preparation of the Annual Report.
  • Responsible for overseeing and managing quarterly earnings and conference calls.
  • Facilitates financial analyst meetings, which may include creating and reviewing the agenda, suggesting and setting the format and dates of the meetings, and fielding questions that may arise before, during, and after the meeting.
  • Develop a robust investor relations strategy and framework.
  • Create and manage a strong reputation by demonstrating consistent and clear communication between internal and external parties.
  • Develop investor confidence and belief in the company’s vision and strategy for delivering shareholder value.
  • Manage equity research and investor relationships. Serve as the primary point of contact for the investment community (investors, analysts, exchange representatives, etc.), maintain a database of interactions, and convey feedback to management.
  • Provide insights on market activity and present them to the leadership team.
  • Analyze and present financial trends, competitor behavior, shareholder issues, and anything else that could impact the business.
  • Ensure compliance with reporting laws that regulate the financial industry. Work with legal counsel to ensure compliance on regulatory matters.
  • Analyze and present financial trends, competitor behaviour, shareholder issues, and anything else that could impact the business.
  • Track and analyze shareholder base and investment trends for the company, its peers, and its competitors to inform investor targeting strategy and monitor the impact of strategy over time.
  • Work with legal counsel to ensure compliance on regulatory matters.
  • Partner with legal and corporate communications to ensure all external communications are accurate, consistent with corporate messaging, and aligned with securities regulations.
  • Identify networking and other opportunities for investors for the purpose of creating new initiatives.
  • Develop and manage the annual investor relations budget.
  • Maintain an investor relations section on the MEEZA company website to include information such as stock prices, recent financial reports, and press releases.
  • Direct crisis management by minimizing threats to the company and its shareholders.

Qualifications, Skills & Experience

  • A Bachelor’s degree in Business, Finance, or Accounting.
  • An MBA or FMVA certification is an asset.
  • 15 or more years of experience dealing with investors and a strong track record of creating positive relations with the investor community and Equity Research Analysts.
  • Strong understanding of QSE & QFMA laws and securities disclosure requirements, as well as filing requirements.
  • Vocational certification such as Certified Practitioner of Investor Relations (CPIR)/ Certificate in IR (CIR/CIRO) or similar would be an advantage.
  • Excellent English is written and verbal communication skills with a specific focus on technical and operational documentation.
  • A strong understanding of macroeconomics, capital markets trends, competitor activities, industry dynamics, and customer trends.
Apply for this position

The primary responsibilities of the Senior Security Architect:

  • The primary responsibility of the Security Architect is to develop and present security solutions to MEEZA internal teams and MEEZA’s customers. He is expected to develop and use his advanced security knowledge and technical expertise, to provide service excellence to MEEZA clients.
  • The Security Architect must have excellent technical knowledge of security products, Security standard such as Qatar 2022 Cybersecurity framework and best practices to be able to propose the best fit products and solutions meeting the customers’ business and technical requirements.
  • The Security Architect is expected to:
  • Develop/compile network and security proposals and if required develop the design package (HLD, LLD…etc) for the assigned projects.
  • Explore and acquire knowledge of new technologies and products delivering complex security designs and following MEEZA’s network and security standard architecture.
  • Perform Presales activities supporting the Sales team
  • Design security solutions to meet clients’ requirements
  • Create and design security for a system or service, and develops high-level architecture and security approaches to new technologies
  • Recommend security controls and identify solutions that support a business objective
  • Provide specialist advice and recommend approaches across teams and various stakeholders
  • Advise on important security-related technologies and assess the risk associated with proposed solutions
  • Design security solutions ensuring compliance to security frameworks and client requirements.
  • Act as technical presales providing the required support to the Sales team driving security opportunities
  • Build complete precise documentation for security solutions
  • Inspire and influence the building of Security Product strategy and roadmap for MEEZA and its customers
  • Provide consultancy and security advisory services to MEEZA customers
  • Conduct technical evaluation of new security systems or services
  • Build Cost factors for products and services during bidding process
  • Communicate effectively with clients on both a business, technical and operational level

Knowledge, Skills & Experience

Knowledge and Skills:

  • 5+ years’ experience in Information security is mandatory
  • Strong knowledge of SOC and major used tools like SIEM, SOAR, …, etc.
  • Solid understanding of modern security standards, services, products, and technologies (certifications are always preferable)
  • In-depth knowledge of one or more security Vendor products (i.e., Palo Alto, Cisco, and Fortinet, …etc.) is essential.
  • Good Knowledge of at least one SIEM technology (preferably SPLUNK) is required
  • Good Knowledge of Security products such as Microsoft Azure security products (i.e., sentinel…etc.), Symantec, Tenable, Forescout, RSA …etc. is a plus
  • Good knowledge/experience in security solutions in general (i.e., WAF, MFA, NAC, APT…. etc.)
  • General knowledge of routing and switching (L2/L3), routing protocols (OSPF, ISIS, BGP, MPBGP) and MPLS technologies is a plus
  • Good knowledge/experience on Firewalls (FTDs, PaloAlto, …etc.) and IPSEC VPNs is mandatory
  • Good understanding/experience on Data security and privacy (DLP, Data classifications …etc) is mandatory.
  • Knowledge/experience on the network and server load balancers (Application optimization and acceleration) is a plus
  • 5+ years of practical hands-on experience
  • Certified Information Systems Security Professional (CISSP) is a plus
  • Certification in network or security (Cisco, Palo Alto, F5, A10 …etc.) is a plus
  • Must have a detailed and analytical approach with hands-on experience and strong organizational skills.
  • Excellent interpersonal skills as well as written/oral communications skills are essential

Education:

  • Bachelor’s degree in computer science or IT equivalent degree
Apply for this position

The primary responsibilities of the SOC Senior Analyst:

  • Making sound technical and business decisions in a sometimes resource-restricted environment
  • Must be approachable and uphold the values and characteristics of a MEEZA Employee at all times
  • Maintain a good relationship with customers and internal functions while resolving their issues quickly and professionally
  • Responsible for the generation of observations and recommendations for operational optimization
  • To assist in developing and implementing processes for detecting, identifying and analyzing security-related events in coordination with the client’s security policy and risk management
  • To identify vulnerabilities on corporate IT assets to mitigate the risk of exploitation of these vulnerabilities and to respond to such attacks in a professional and efficient manner
  • To ensure that possible security incidents are accurately identified, analyzed, guarded against, investigated and made known
  • Conduct security assessments
  • Monitor SIEM, EDR, and other security tools for detection and identification of security events
  • Develop new use cases for security alerts
  • Tune existing use cases to improve accuracy
  • Tune endpoint and network security tools as needed
  • Perform threat hunting to identify potential security threats
  • Perform vulnerability and threat intelligence research
  • Review threat intelligence reports

Knowledge, Skills & Experience

Knowledge and Skills:

  • Minimum 7 years’ experience focused in the IT Security field (e.g. Incident Response, Incident Investigation, Incident Remediation)
  • Minimum 5 years’ experience in managing and administering a SIEM tool (e.g. Azure Sentinal , Splunk, Dark Trace , ArcSight, LogLogic, enVision, Q1 Labs, McAfee ESM, etc.) and in managing and administering a Vulnerability Management tool (e.g. Tripwire IP360, Qualys, Nessus, etc.)
  • Minimum 5 years’ experience in developing Use Cases and creating Correlation Rules
  • Minimum 5 years’ hands-on experience in creating custom detection signatures in a SIEM solution
  • Minimum 5 years’ experience in hands-on security incident investigations (e.g. System and network compromise/breach, exploitation of vulnerabilities, etc.)
  • Minimum 5 years’ experience on using various Security Testing tools (e.g. Kali, Core Impact)
  • Minimum 3 years’ experience on using various Computer Forensics tools (e.g. FTK, Redline, enCase, etc.)
  • Minimum 7 years’ experience in administering or managing Security Solutions such as Endpoint Security, Web and Email Filter, APT, etc.
  • A solid understanding of Information Security concepts; relating to the Confidentiality, Integrity and Availability of information
  • A solid grasp of Information Security Risk Management concepts (e.g. Risk Assessments and Controls identification & implementation)
  • A solid background on Threat Intelligence research and analysis
  • A solid understanding of, and experience in, STIX and TAXII
  • A solid background on various IT systems such as Windows, Linux, Network and Security devices especially pertaining to logs generated in relation to security monitoring
  • Sound knowledge of IT security best practices, common attack types and detection/prevention methods
  • Has been involved in process and procedure development which could include creating Incident Response Plans
  • A strong background in SIEM and VM technology architecture and deployment
  • Strong written and verbal communication skills
  • An excellent communicator at all levels
  • Attention to detail and excellent organizational skills
  • An active interest in Cyber Security, incident detection, network and systems security
  • Prior documented formal computer forensic training.
  • Familiarity with IT infrastructure components (formal certifications preferred) – Linux and Windows Servers, Network and Security Devices, and Security Solutions.
  • Demonstrable expertise and knowledge of current file system operations and Operating Systems artifacts.
  • Strong background in Network and host forensics methods, techniques and tools.
  • Previously managed projects and have a strong understanding of project management methodology.
  • CISSP
  • Certified Ethical Hacker / Licensed Penetration Tester / Hacking and Forensics Investigator
  • SANS Related certifications e.g. GCIH, GCIA, GCFA, GWAPT
  • Offensive Security
  • EC-Council Certified SOC Analyst (CSA)

Education:

  • University degree in any field related to Information Technology
Apply for this position

The primary responsibilities of the Pre-Sales Solutions Architect

  • Gather business requirements and formalize services/solutions requests
  • Independently conduct small to medium engagements with clients
  • Maintain current knowledge of the entire MEEZA portfolio
  • Assist in the development of standard reusable MEEZA “productized” consulting service offerings, including definition of tasks, deliverables, and standard estimates
  • Work with sales and clients to define business/technical requirements and then propose solutions, based on MEEZA solutions/services that meet those requirements and fit within MEEZA’s Portfolio
  • Answer client questions about MEEZA services and technical facilities in a succinct and coherent way.
  • Write technical proposals to meet client requirements, which should include hardware and some software specifications, some networking components, service planning and definition, diagrams, and pricing suggestions.
  • Hand off projects to the MEEZA technical team, with sufficient technical detail about the client’s agreed service.
  • To be aware of and comply with company and statutory requirements regarding health, safety, fire, and hygiene.
  • Provides technical assistance and guidance during the sales process by identifying client requirements, consulting with technical colleagues, and supporting account managers and bid managers on proposal activities. Additionally, the Pre-Sales Engineer helps to develop the technical capability of MEEZA’s sales teams through coaching and training.
  • Provides clients technical leadership in conceptualisation, design, modelling, installation, configuration, and implementation of MEEZA’s products and technologies. The position requires the ability to deliver proposals based on standard services.
  • Understand the technical risks associated with each aspect of the service and ensure these are mitigated in the design.
  • Liaise with 3rd Party suppliers and other partners when and where required to meet customer requirements.

Knowledge, Skills & Experience

Knowledge and Skills:

  • A minimum of 5 years’ experience in a technical support or engineering-related role working with a wide variety of network and server technologies.
  • At least 5 years’ experience in infrastructure architecture and design of complex distributed systems environments, including failover techniques, recovery/rollback, and application partitioning strong practical Microsoft systems administration skills
  • Work on own initiative and under pressure with a strong ability to prioritize.
  • Experience of working within a sales environment.
  • Experience with modern software development methodologies, with emphasis on software and hardware architecture, and infrastructure design and development
  • Familiarity with systems management concepts, processes, and standards (e.g., SNMP); capacity/performance management and tuning; and storage and network management
  • Understanding of modern IT production datacentre hosting operations
  • Good understanding of hardware technologies such as Hyper-converged and converged infrastructure technologies, Storage technologies, and backup technologies

Education:

  • Bachelor’s degree in computer science or IT equivalent degree
  • 8+ years of practical hands-on experience, with a minimum of 3 years in a supporting sales role
  • Excellent interpersonal skills as well as written/oral communications skills are essential
Apply for this position

The primary responsibility of the System Engineer:

  • To handle daily Systems Support projects and tasks
  • To take responsibility for delivering complex Systems implementations and following the MEEZA’s Systems and security standard architecture
  • To ensure service availability and performance targets are achieved
  • To act as a point of escalation for the Service Desk and NOC engineers (Event handling and incident resolution)
  • Support Systems pre-release and release-delivery activities
  • Create, document, and implement procedures related to solution builds, device configurations, and deployments
  • Develop, test, and release solutions and deliverables with High- and low-level designs
  • Self-start-up and team player
  • Self-motivated to take ownership of projects without much supervision
  • Steady and fast implementer with strong troubleshooting skills
  • Ability to time-slice between multiple Systems and multiple customer requirements
  • As a result, members of the ITS group must have excellent troubleshooting skills as well as a thorough knowledge of all MEEZA’s products, services, and Service Management processes
    • Communicate effectively with clients on both a business, technical, and operation level
    • Influence and execute the product strategy and roadmap for MEEZA’s core services
    • Manage the product engineering line life cycle from conceptualization to tactical activities for products and services within his technical discipline
    • Drive product engineering process across operational teams (primarily Operations, Strategic Suppliers, Solution Architecture, Service Portfolio Management, and Finance) through conceptualisation, service development through to service end of life (EOL)
    • Ensure the product/services are fully integrated into MEEZA’s management tools
    • Provide a complete cost model for products and services to the Business
  • Analyze potential partner/supplier relationships and technology for existing and developing services
  • Maintain a complete, documented technical standard and baseline for his respective discipline
  • Provide technical expertise and knowledge to the Service Portfolio and Sales team driving revenue opportunities
  • Provide operational and technical support
  • Provide monthly capacity, availability, and reliability reporting for all technical and operational facets of products and services related to discipline
  • To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
  • Provide quality assurance validation and verification of Change and Release Management processes
  • To provide a technical lead presence in the implementation of Systems and hosted client solutions
  • Continually improve the build, release, and installation process by integrating additional automation systems
  • To maintain an accurate reflection of all client solutions through Configuration Management Data Base (CMDB), documentation, and online portals
  • Provide clients with clear, concise updates in relation to their solution
  • Ability to diagnose various Systems related issues
  • Ability to research Systems technical issues and implement resolution strategies when required
  • To work and be measured against strict Service Level Agreements
  • Support Service Desk, NOC Engineers, and Architects

Qualifications, Skills & Experience

  • University Degree in IT or a related field
  • Experience architecting and building solutions leveraging cloud computing service providers
  • MCSE/ MCITP: Enterprise Administrator with 7 years combined practical hands-on experience
  • In-depth knowledge of administering Exchange Server 2016 and 2019 in a highly available environment including developing and implementing backup/recovery, security, virus protection, spam protection, and Active Directory
  • MCITP: Enterprise Messaging Administrator on Exchange 2016, 2019 and Hybrid
  • VCP or equivalent Experience with VMware virtualization technologies and Architecture
  • Experience with DFS Management
  • Experience and Knowledge of Scripts (PowerShell, VB, bat,)
  • Experience and Knowledge of Windows Technologies, HA, DFS, Failover Cluster
  • Experience with Microsoft endpoint Management (SCCM) and Intune Management
  • Knowledge of SharePoint and Sher point Online Architecture
  • Experience and Knowledge of Microsoft Defender management
  • Basic Knowledge and experience in Networking and Firewalls
  • Experience and Knowledge of Azure Cloud management
  • Experience and Knowledge of Azure Technologies such as virtual machines, Storage, Cloud Services, web apps, Azure Active Directory, Virtual Networks, Azure SQL, Azure Automation, Key Vault, Azure DNS,
  • Experience and Knowledge of Oracle Cloud management
  • Experience and Knowledge of Office 365 management
  • Experience and Knowledge of Cloud Applications like Security, Exchange Online Protection EOP, Azure Information Protection, MCAS,
  • ITIL v3 foundation or Equivalent knowledge in service management
  • Operational experience in managing/maintaining complex environments within a managed service environment
  • Excellent English is written and verbal communication skills with a specific focus on technical and operational documentation
  • Willingness and ability to teach and train others
  • The candidate must be able if hired to close any gap in his knowledge within 6 months of his employment or an approved plan from his line manager to close the gap. This includes testing new products, e-Learning available at the partner’s portal, Instructor lead Training, and on-job training
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