Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa.
For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.
We’re looking for passionate, self-motivated, and creative team players who want to work hard and be rewarded. If this sounds like you, we’d like to hear from you. If you have any inquiries, please contact recruit@meeza.net
- MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.
- MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.
- MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.
- MEEZA is committed to developing our team; we provide opportunities to develop your skills, further your career and achieve your goals.
- MEEZA is not just about hard work; the company remains true to its entrepreneurial roots and has a young and passionate team that is just as devoted to having fun as they are to delivering service excellence.
- MEEZA offers market-leading benefits packages.
- Kindly submit your applications only against those positions where your skills and expertise match our requirements.
- Applications that are submitted without a Job Title (Position) in the subject cannot be processed.
The primary responsibilities of the Service Design Senior Solutions Analyst FN
Functional Responsibilities:
- Design and develop complex service design solutions, ensuring they align with client requirements, business objectives, and industry best practices.
- Collaborate with cross-functional teams to define and implement service design methodologies, frameworks, and standards.
- Conduct in-depth analysis of client needs, business processes, and technical requirements to design innovative and efficient service solutions.
- Conduct user research, interviews, surveys, and analyze data for the identification of opportunities that can improve the services provided.
- Support pitching solutions and business benefits to clients, influencing service design team priorities, and resolving client design issues.
- Contribute to maintaining quality standards for the services provided by MEEZA by following metrics and KPIs for measuring service performance, participating in audits and reviews, and implementing corrective actions to improve service quality.
- Provide technical expertise and guidance with service design teams, ensuring the successful execution and delivery of service design projects.
- Stay abreast of emerging technologies and industry trends, incorporating them into service design strategies to drive innovation and enhance service offerings.
- Support the implementation of tools that allow for the effective monitoring/trending of IT infrastructure, software and IT components performance and resource utilization.
- Establish and maintain comprehensive capacity management planning process at the enterprise, system, and IT component level.
- Collaborate with Solutions Advisory and Sales to identify, understand, and document solution-related business requirements.
- Collaborate closely with peers in Security Operations and Compliance to ensure that security reviews regarding information security technologies provide feasible requirements and are consistent with contracts and regulations.
Knowledge, Skills & Experience
Academic & Professional Qualifications:
- Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent.
Experience:
- 5-7 years of experience in technology services or a similar field.
Skills and Requirements:
- Expertise in service design principles, methodologies, and tools to lead the design and development of complex service solutions.
- Strong leadership and collaboration skills to effectively work with cross-functional teams, stakeholders, and clients, ensuring the successful execution of service design projects.
- Proficient in conducting thorough analysis, translating client requirements into innovative and efficient service design architectures that align with business objectives and deliver exceptional user experiences.
- Understanding of enterprise technologies including data centers (Tier-III), WAN/MAN/LAN networks, enterprise storage, server technologies, enterprise applications (e.g., ERP, BI, CRM, CMS etc.), security and enterprise management systems.
- Understanding and application of Architecture Framework for service design, definitions, and documentation.
- Strong knowledge of systems coding, security analysis, data Modeling and database management.
The primary responsibilities of the Sales Director:
Job Summary:
The Sales Director is responsible for developing and executing sales strategies to achieve revenue targets for the organization, leading a team of sales professionals, building and maintaining relationships with key clients, and identifying new business opportunities.
Managerial Responsibilities:
• Develop the department’s strategy, goals, initiatives, and plans, whilst providing advice, guidance, and direction to subordinates during the execution of major plans and initiatives.
• Lead the operations of the department, participate in establishing a clear direction for others, and champion alignment and collaboration amongst them and any other key stakeholders.
• Develop the department’s annual budget, including all financial and staff requirements and monitor / control budget expenditure accordingly.
• Monitor the short- and long-term operations of the function, driving operational improvement initiatives based on identified operational performance and gaps.
• Develop and maintain the department’s guidelines, policies and processes and champion their implementation across, where applicable.
• Lead, develop, and motivate the department’s employees, and champion the company’s culture, values, and behaviors across the department.
Functional Responsibilities:
• Develop and implement MEEZA’s sales strategies and plans to achieve revenue targets and drive business growth in alignment with MEEZA’s overall objectives.
• Lead and manage a team of Business Development Representatives and Account Managers, providing guidance, support, and coaching to drive their performance and ensure the achievement of individual and team sales targets.
• Build and maintain strong relationships with key clients and strategic accounts, understanding their needs and requirements, and proactively identifying opportunities for upselling, cross-selling, and expanding the scope of services.
• Identify and pursue new business opportunities for MEEZA, including potential clients and market
segments, through effective market research, lead generation, and networking activities.
• Lead the creation of monthly/quarterly local/regional sales reports to be supplied to the Chief Commercial Officer that summarize the sales activities, upcoming opportunities and key projects captured during the relevant time period.
• Collaborate with Marketing & Communications, to develop effective sales collateral, marketing campaigns, and product/service offerings that resonate with target customers and address their pain points.
• Collaborate tightly with the Bid management department to ensure up-to-date submissions prioritization to avoid mismanaging customer expectations based on the internal capabilities and submission preparation milestones.
• Collaborate closely with the Strategic Alliances department to ensure proper partner support is available for our sales engagements, along with document lead generation and audit-proof, proper contractual and financial support for conducting the business with MEEZA partners.
• Manage and ensure the up-to-date accuracy of the sales opportunities electronic database and update all client contacts and client-related information in a master contacts system.
• Direct the implementation and execution of sales policies and practices.
• Monitor and analyze sales performance and market trends, providing regular reports and insights to senior management to inform decision-making and drive continuous improvement in sales strategies and tactics.
• Act as the business and sales spokesperson as appropriate in customer, industry, and business environments.
• Stay updated on industry trends, competitive landscape, and customer needs, to identify market opportunities and adjust sales strategies accordingly.
• Ensure adherence to sales processes, policies, and best practices, including accurate and timely sales forecasting, pipeline management, and documentation of customer interactions and sales activities.
Knowledge, Skills & Experience
Academic & Professional Qualifications:
Bachelor’s degree in Business, Marketing, or equivalent. Master’s degree is preferred.
Experience:
• 12+ years of experience in sales or a similar field; 6+ years in a managerial role.
Skills and Requirements:
• Strong leadership and people management skills, with a focus on building a culture of collaboration and development.
• Advanced communication and negotiation skills to effectively address clients’ needs and negotiate contracts.
• Expert knowledge of IT solutions, market trends, and industry best practices, allowing them to make recommendations to drive revenue growth.
• Ability to build and manage relationships with key stakeholders.
• Knowledge, understanding, and ability to converse with IT professionals on services and solutions are necessary.
• Knowledge of customer legal, regulatory, and standards environment, including ISO 17799, 20000, 27001 is a plus.
• Knowledge of IT Services industry and professional associations and how to leverage them to achieve sales goals and quotas are necessary.
• Knowledge of ICT industry technologies and trends, with ability to convert this knowledge into actionable, successful strategies and tactics is necessary.
• Broad knowledge of system architectures, development methodologies, and solutions architecture design.