Careers

The Reporting Analyst is responsible for reviewing and analysing data from components, systems and sub-systems in order to obtain a true end-to-end service achievement. You will also identify trends and establish if they are positive or negative. This information is then used to present the data.

Reporting Analyst is also responsible for conducting full lifecycle activities to include identification of requirements, defining analysis and reporting capabilities, and continuously monitoring performance and quality control plans to identify improvements.

• Consolidation of data from multiple sources
• Production of trends and feedback on the trends such as whether the trends are positive or negative, what their impact is likely to be, and if they are predictable for the future
• Production of reports on service or system performance based on the negotiated OLAs and SLAs and improvement initiatives
• Interpretation of data, analysis of results using statistical techniques and provision of ongoing reports
• Identification of requirements for data collection systems and other strategies that optimize statistical efficiency and data quality
• Identification, analysis, and interpretation of trends or patterns in complex data sets
• Filteration and “cleaning” of data, and review of computer reports, printouts, and performance indicators to locate and correct problems
• Working closely with management to prioritize business and information needs
• Locate and define new process improvement opportunities

Knowledge, Skills & Experience:

• Proven working experience as a data analyst, ideally 5+ years of experience
• Ideally 5+ years of experience in a Managed Service Provider organisation
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Strong knowledge of and experience with business intelligence and reporting tools (Qlik, Business Objects, etc.), databases (SQL, etc.), programming (JavaScript or VBA)
• Knowledge of statistics and experience using statistical packages for analysing large datasets (Excel, SPSS, SAS, etc.)
• Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• BS in Mathematics, Economics, Computer Science, Information Management or Statistics
• ITIL Foundation or ISO/IEC 20000 Foundation will be a plus
• Articulateness – both written (e.g. for reports) and verbal
• Metrics – The collection, analysis and application of historical and synthetic measurements in the estimation of process activities.
• Information Acquisition – Identifying gaps in the available information required to understand a problem or situation and devising means of remedying gaps.
• Initiative Being proactive, taking action and anticipating opportunities.
• Persistence – Meeting targets and fulfilling agreements even when adverse circumstances prevail
• Familiar with Operations Management – Methods, techniques and tools for planning, organising, resourcing, directing, co-ordinating and monitoring on-going (non-project) activities
• Proven ability to influence cross-functional teams without formal authority
• Good technical understanding and an ability to translate technical requirements and specifications into easily understood reporting requirements

The primary responsibility of the Service Desk Analyst is to

• Ensure full availability of Service Desk telephone and email support during shift.
• Provide telephone and email support for clients and users.
• Proactively monitor support mailboxes and log in to the system.
• Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool.
• Create, document, and review work instructions to help deal with similar incidents and requests.
• Take full ownership of all open Incidents and Service Requests and update them on a daily basis as a minimum.
• Support Work Place Services in providing desk-side support to resolve users’ issues.
• As a result, members of the Service Desk team must have excellent verbal and written communication skills and troubleshooting skills as well as a thorough knowledge of all MEEZA’s products, services, tools, and Service Management processes
• Availability of the Service Desk telephone and email support.
• A high percentage of first contact resolution of clients’ and users’ Incidents and Service Requests.
• Achieve a set level of first-level resolution of clients’ and users’ Incidents and Service Requests.
• Ability to create work instructions to share acquired knowledge with peers.
• To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
• To work and be measured against strict Service Level Agreements
• Provide clients and users with clear, concise updates in relation to their Incidents and requests.
• Ability to work in all possible shifts (24*7 on shift basis).

Operating Environment, Framework & Boundaries

• Work within technical strategies driven by business objectives and Enterprise architecture based on industry-recognized standards
• Must have the ability to work effectively in a multi-national, multi-cultural environment
• All outputs must adhere to the MEEZA SMF and agreed ISO standards

Communications and Working Relationships

• Support in the resolution of client-related incidents
• Support continuous communication with all MEEZA clients on the status of their Service Requests
• Maintain technical compliance with all business directions and standards
• Undertaking to train entry-level employees

Knowledge, Skills & Experience:

• Post-secondary education in IT or related field
• Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA and CCNP)
• Hands-on experience of the different network systems such as CISCO IPT, VPN service, and first-level basic network troubleshooting skills.
• ITIL v3 / v4 Foundation (Training will be provided).
• At least 2 years of experience supporting end users via phone and emails.
• In-depth knowledge and experience about the different end-user environments such as – but not limited to – Microsoft Office Suite, print management and administration, file sharing and collaboration, and basic hardware knowledge.
• Hands-on experience with Microsoft Operating systems (Windows 10, Windows server).
• Experience required with Microsoft Active Directory, Exchange, Azure and O365 administration.
• Appropriate knowledge about IT security fundamentals.
• Hands-on experience with endpoint security systems.
• Basic knowledge of desktop/server virtualization.
• Experience with HP Service Manager is a plus.
• Experience with Microsoft Active Directory, Exchange and O365.
• Experience or knowledge about SCCM, Intune, and Bitlocker is highly recommended.
• Operational experience in maintaining complex IT environments.
• Excellent English and Arabic written and verbal communication skills.

The primary responsibility of the Marketing Assistant

• Responsible to assist the Marketing and PR Manager with planning and execution of public relations and marketing activities for the Commercial Department in order to increase awareness, generate leads and increase revenue.
• Coordinate and develop ongoing communications such as press releases and supporting multimedia assets, maintaining promotional materials inventory; events, planning meetings and trade shows; maintaining databases; preparing reports and any need requested by the Marketing and PR Manager.
• Ensure that all MEEZA’s marketing activities represent the Arabic culture well and appeal to our Arabic clients by also assisting the Marketing and PR Manager in developing and managing all PR and Marketing activities.
• Events coordination: ensure impactful representation at industry events and coordinate company events in line with the overall Marketing Strategy.
• Work with the advertising agency and other third parties as required to ensure optimum execution of marketing projects.
• Coordinate and develop ongoing communications such as press releases and supporting multimedia assets, maintaining promotional materials inventory; planning meetings and trade shows; maintaining databases; preparing reports and any need requested by the Marketing and PR Manager.
• Assist in providing content for marketing and sales collateral (eg: brochures, advertisements, web content, forums, etc).
• Manage the production, ordering, and distribution of company marketing and promotional items.
• Manage the planning and production of marketing collateral (brochures, flyers, gifts etc).
• Prepares marketing reports by collecting, analyzing, and summarizing data provided by team members.
• Plans meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists.
• Maintain contacts and mailing lists, in addition to registering new leads collected during events into CRM system Archive news clippings, interviews, and all other Marketing related documents.
• Provide recommendations regarding the development/administration of Marketing Policies, Procedures and Programs Coordinate and facilitate communication and documents flow within the team.
• Perform all other tasks as assigned by the Marketing and PR Manager.

Knowledge, Skills & Experience:

• Bachelor’s Degree in Marketing, Business Administration, or equivalent.
• Related work experience, preferably in events coordination, communication, marketing and/or public relations, and execution of marketing campaigns.
• Experience in providing marketing content and managing the production of marketing collateral.
• Must have excellent written and verbal communication skills in Arabic and must be proficient in English.
• Creative skills and a good eye for design.
• Graphics design capabilities is a plus.
• Strong typing and computer application skills.
• Proactive team player with a flexible attitude.
• Ability to correspond diplomatically with internal and external suppliers.
• Ability to multi-task and work to a deadline.
• Attention to detail.

The primary responsibilities of the Senior Network Engineer:

• Handle daily network and security projects and tasks
• Provide supervision and required assistance to Network Engineer(s)
• Scheduling and Overseeing Preventive Maintenance of the Network Infrastructure
• Support and administer Network Security environments in line with IT security policy
• Monitor Network performance and ensure system availability and reliability
• To take the responsibility for delivering complex network implementations and following the MEEZA’s network and security standard architecture
• Ensure Network documentation is updated and also manage Network Inventories and spares
• To act as a point of escalation for network issues (Event handling and incident resolution)
• Troubleshooting network problems and outages, scheduling upgrades, and collaborating with Network Engineers on network optimisation
• Create, document, and implement procedures related to solution builds, device configurations and deployments (with the Solution Architect team)
• Develop, test, and release network solutions and deliverables
• Manage Configuration of all Network equipment by maintaining the configuration backups.
• Self-motivated to take ownership of projects without much supervision
• Willing to work flexible hours and on weekends
• Ability to time-slice between multiple networks and multiple customer requirements
• Communicate effectively with clients on both a business, technical and operational level
• Ability to diagnose various network-related issues
• Ability to research network technical issues and implement resolution strategies when required
• To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
• To work and be measured against strict Service Level Agreements
• Provide quality assurance validation and verification of Change and Release Management processes
• To provide a technical lead presence in the implementation of client solutions
• To maintain an accurate reflection of all client solutions through Configuration Management Data Base (CMDB), documentation and online portals
• Continually improve build, release and installation process by integrating additional automation systems
• Provide clients with clear, concise updates in relation to their solution

Knowledge, Skills & Experience:

• Experience from a managed services provider class networks and operations
• Well knowledge/experience on MPLS networks (L2VPN/L3VPN/TE)
• Well knowledge/experience on advanced routing and switching (L2/L3)
• Well knowledge/experience on the service provider routing protocols (OSPF, ISIS, BGP)
• Well-knowledge/experience on Next-Generation Firewalls, Next Generation IPS and APT solutions (Cisco, Palo Alto , Fortigate …)
• Well knowledge/experience on Cisco ASA Firewalls, Cisco AMP, and Cisco ISE
• Well, knowledge/experience on Cisco ISR and ASR Routers and Cisco /Aruba Switch.
• Well knowledge/experience on Data Centre technologies and platforms (as, Cisco Nexus 7K/5K/2K)
• Well knowledge/experience on Cisco Computing Systems (Cisco UCS) and Cisco SAN Switches
• Knowledge/experience on the network and server load balancers like F5 BIG-IP LTM and ASM.
• Hands on experience managing and implementing virtual networks
• Cisco Optical or Unified Communications Experience is a plus
• Knowledge/experience on any Network Management System (as, Cisco Prime, MRTG/PRTG, HP OV) and readying reports
• Visio design/diagramming skills
• In-depth troubleshooting and problem analysis skills

Education:

• Bachelor’s degree required in Computer Science or Electronics or Electrical Engineering
• CCIE RS or SP or SEC with 5 years of practical hands-on experience
• At least holding two CCxP certification specializations from Cisco Systems
• ITIL Certified

Main Responsibilities:

• Ensure maximum possible service availability and performance for MEEZA’s data centre environment.
• Provision of customer network services on core equipment for MEEZA’s data centre environment.
• Provide support services for Engineering and other technical teams responsible for service delivery within MEEZA’s data centre environment
• Manage and maintain the MEEZA Data Centre Facilities Monitoring and Management Systems that report on the status and performance of MEEZA’s data centre facilities.
• Fault handling and escalation; identifying and responding to faults on MEEZA’s data centre facilities liaising with internal technical teams and 3rd party suppliers, handling escalation through to resolution.
• Facilities maintenance; monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at MEEZA’s data centre facilities.
• Facilities provisioning for the installation of racks, setting up power, Ethernet, fibre and console cabling including remote power management.
• Maintenance of technical documentation for processes and procedures used throughout normal operations.
• Development of knowledge and skills in network and system administration, particularly with regard to MEEZA’s own architecture and platforms.
• Provide service cover for the Data Centre resources
• Carrying out changes and change controls
• Daily Stock Management
• Security Access control for Data Centre Works
• De-commission of Hardware
• Installation of Hardware
• Moving of Hardware
• Patching Requirements
• Support for collocation, managed service and data suite clients.
• Participate in a 24×7 call-out Rota if required.

Knowledge, Skills & Experience:

• Bachelor’s degree in electrical/mechanical engineering
• Min 12-18 Months experience in a Technical Support or similar role.
• Experience in monitoring and responding to BMS solutions and managing alarms across the full organizational breadth
• Working knowledge of facilities management tools focused on the data centre environment i.e. Aperture, Avocent
• Arabic language is a plus

The primary responsibilities of the SOC Engineer:

• Making sound technical and business decisions in a sometimes resource-restricted environment
• Must be approachable and uphold values and characteristics of a MEEZA Employee at all times
• Maintain a good relationship with customers and internal functions while resolving their issues quickly and professionally
• Responsible for generation of observations and recommendations for operational optimization
• To assist in developing and implementing processes for detecting, identifying, and analyzing security-related events in coordination with the client’s security policy and risk management
• To identify vulnerabilities on corporate IT assets to mitigate the risk of exploitation of these vulnerabilities and to respond to such attacks in a professional and efficient manner

Knowledge, Skills & Experience:

Knowledge and Skills:

• Minimum 5 years experience focused in the IT Security field (e.g. Incident Response, Incident Investigation, Incident Remediation)
• Minimum 3 years experience in managing and administering a SIEM tool (e.g. ArcSight, LogLogic, enVision, Q1 Labs, McAfee ESM, etc.) and minimum 2 years experience in managing and administering a Vulnerability Management tool (e.g. Tripwire IP360, Qualys, Nessus, etc.)
• Minimum 3 years experience in developing Use Cases and creating Correlation Rules
• Minimum 3 years experience in hands-on security incident investigations (e.g. System and network compromise/breach, exploitation of vulnerabilities, etc.)
• Minimum 5 years experience in administering or managing Security Solutions such as Endpoint Security, Web and Email Filter, APT, etc
• A solid understanding of Information Security concepts; relating to the Confidentiality, Integrity, and Availability of information
• A solid background in various IT systems such as Windows, Linux, Network, and Security devices especially pertaining to logs generated in relation to security monitoring
• Sound knowledge of IT security best practices, common attack types and detection/prevention methods
• An excellent communicator at all levels
• Strong written and verbal communication skills
• Hands-on experience in creating custom detection signatures in a SIEM solution
• A strong background in SIEM and VM technology architecture and deployment
• An active interest in Cyber Security, incident detection, network, and systems security
• Exposure to IT service management best practices such as ITIL
• Experience in Security Information Event Management (SIEM) tools, creation of basic co-relation rules, and administration of SIEM.
• Should have expertise in TCP/IP network traffic and event log analysis
• Knowledge and hands-on experience in LogRhythm, QRadar, Arcsight, Azure Sentinel, Splunk, McAfee ESM, or any other SIEM tool
• Experience in delivering MSSP services
• Attention to detail and great organizational skills
• Programming or scripting knowledge e.g. Java, VBScript, PowerShell, Excel manipulation
• Strong desire for process and task automation
• Experience in conducting penetration testing activities
• Experience in performing forensic investigations (e.g. Memory Forensics, Computer Forensics, etc.)
• Experience in Configuration Microsoft Azure monitor, logs analytics, diagnostic logging & retention, vulnerability scanning.
• Experience in creating and customizing azure sentinel alerts.
• Experience in responding and recommending based on the alert.
• Experience in configuration playbook for security events in Azure Security Centre.

Certifications:

• Certified Ethical Hacker / Licensed Penetration Tester / Hacking and Forensics Investigator
• SANS-related qualifications e.g. GCIH, GCIA and GCFA
• AZ-500: Microsoft Azure Security Technologies

Education:

University degree in any field related to Information Technology

The primary responsibilities of the SOC Operator:

• Facilitate coordination between information security projects and operations
• Ensure security controls are executed according to policies, regulations, and standards
• Establish, produce and enhance information security, risk and conformance to operational security activities
• Participate actively in the development of security policies, procedures, and standards
• Suggest and verify baseline security configurations for applications, operating systems, networking along with telecommunications equipment
• Assist with the closing audit finding by performing/suggesting the required controls to meet the objective(s)
• Perform Security assessments based on business requests
• Develop Information Security Reports for MEEZA and clients
• Facilitate remediation of identified security vulnerabilities and mitigation of security risks
• Facilitate closure and implementation of action items identified from the security incidents
• Assessment and implementation of security technologies across various pillars of Information Security including, but not limited to endpoint security, network security, data protection, and privacy, thus enhancing the functionality of services with security in place
• Maintain organization’s compliance with various security standards such as ISO 27001/02, Qatar FIFA 2022 Cybersecurity Framework, National Information Assurance Policy – Qatar
• Manage and ensure all employees are compliant with the organizational Cyber Security Awareness requirements
• Review and update organizational security policies, processes, and procedures
• Draft the Monthly Information Security Executive Report
• Making sound technical and business decisions in a sometimes resource-restricted environment
• Must be approachable and uphold values and characteristics of a MEEZA Employee at all times
• Monitor SIEM, EDR, and other security tools for the detection and identification of security events
• Maintain a good relationship with customers and internal functions while resolving their issues quickly and professionally
• Responsible for generation of observations and recommendations for operational optimization
• Assist in developing and implementing processes for detecting, identifying, and analyzing security-related events in coordination with the client’s security policy and risk management
• Identify vulnerabilities on corporate IT assets to mitigate the risk of exploitation of these vulnerabilities and respond to such attacks in a professional and efficient manner

Knowledge, Skills & Experience

Knowledge, Skills & Experience:

• Exposure to IT service management best practices such as ITIL and ISO27001
• 5+ years in IT services or related organization
• Experience in ISO27001 process and procedures and can work on their own with little supervision
• A good communicator at all levels.
• Sound knowledge of IT security best practices, common attack types, and detection/prevention methods.
• Strong written and verbal communication skills
• Attention to detail and great organizational skills
• An active interest in Cyber Security, incident detection, network, and systems security.
• Experience or qualifications in network and systems monitoring
• Experience in successful implementation/exposure / participation of a Business Continuity and Disaster Recovery Program
• Experience in performing risk assessments and managing information security risks of an organization
• Minimum 3 years experience focused in the IT Security field (e.g. Incident Response, Incident Investigation, Incident Remediation) with minimum 2 years experience in IT services or related organization, which can include HelpDesk task and involvement in incident ticketing and initial investigation function
• Experience in using SIEM tools such as Azure Sentinal, Splunk, Dark Trace, ArcSight, LogLogic, Envision, Q1 Labs, Symantec Endpoint
• Experience in using Security Solutions such as Endpoint Security, Web and Email Filter, APT, etc.
• Software engineering, programming, or scripting knowledge. Java, .Net.
• An excellent communicator at all levels.
• Strong written and verbal communication skills.
• Sound knowledge of IT security best practices, common attack types, and detection/prevention methods.
• Attention to detail and great organizational skills
• An active interest in Cyber Security, incident detection, network, and systems security.
• Experience or qualifications in network and systems monitoring
• Exposure to Information Security Best Practices such as ISO27001, ISO31000, ISO 22301, COBIT for Risk, and NIST
• An understanding of Information Security relating to the Confidentiality, Integrity, and availability of information
• Understanding of IS regulatory requirements in the state of Qatar
• CISSP / CISA / CRISC / NIAP Implementer
• Certified Ethical Hacker
• Security+
• CCSP / CCSE
• SANS Related qualifications e.g. GCIH & GSEC

Education:

• University degree in any field related to Information Technology

The primary responsibilities of the Director Service Portfolio Management:

• Define the product strategy and roadmap that facilitates the delivery of revenue, EBIT, and market share targets

• Manage the entire service/product line life cycle from strategic planning to tactical activities
• Specify market requirements for current and future services by conducting market research supported by ongoing visits to clients and prospects
• Drive solution set across service development teams (primarily ITS, Strategic Suppliers, Sales, and Marketing) through market requirements, service development through to service end of life (EOL)
• Develop, publish and maintain the MEEZA Services catalogues (Business and Technical)
• Develop and implement a company-wide go-to-market plan, working with all departments to execute
• Manage cost model including service/product P/L and set pricing that meets with corporate financial targets
• Analyse potential partner/supplier relationships for existing and developing services
• Ensuring the Service Portfolio Management process is performed as designed
• Maintain a detailed view of the competition (Local, Regional, and Global)

Knowledge, Skills & Experience:

• 8+ years at the management level acting in a strategic capacity
• 5+ years in product management role/function in services-based business, preferably technology
• Demonstrated success in the conceptualisation, development, and launching of IT services
• Strong understanding of enterprise technologies including data centres, WAN/ LAN networks, server technologies, applications, and enterprise management systems
• Excellent financial analysis skills including managing product/service P/L and associated cost models
• Comprehension of technology and process frameworks including ITIL
• Excellent negotiation skills and proven track record in strategic partner arrangements
• Excellent written and verbal communication skills
• Excellent presentation skills to large audiences
• Proven ability to influence cross-functional teams without formal authority

• Completed complex analysis of business requirements making recommendations up to the executive level

Education:

• University degree in business administration or computer/technology-related field

The primary responsibilities of the Enterprise Architect, Infrastructure

• Responsible for setting the strategy for Information Systems Architecture and providing technical architecture direction for the delivery of the target state.
• Lead analysis of the current IT Infrastructure to detect critical deficiencies and recommend solutions for improvement.
• Create the Architecture roadmap for the IT Infrastructure solutions, based on the organizations’ strategy, to rectify gaps and pain points within the current state.
• Ability to assist in fulfilling EA governance duties, attending Architecture Review Board meetings, participating in Design Authorities of key enterprise initiatives, etc.
• Responsible for the creation, iteration, and maintenance of structures such as enterprise and business architectures, including the interpretation of business goals and drivers; the translation of business strategy and objectives into an “operating model”; the strategic assessment of current capabilities; the identification of required changes in capabilities; and the description of inter-relationships between people, organisation, service, process, data, information, technology and the external environment.
• Works with customers to understand their business strategy and develop IT strategies and architecture for significant areas of their business.
• Own and create Logical/Conceptual Design statement documents to support the customer IT Design Authority Governance process based on material change programs of work and Design Artefacts.
• Build a framework of principles to ensure Information System Architecture uniformity across the business
• Build and maintain appropriate Enterprise Architecture artifacts including Entity Relationship Models, Information system dictionary, and taxonomy to aid information traceability
• Provide technical expertise for change initiatives, working with solution architects, technical architects, and business division owners
• Be a key stakeholder and advisor in all new strategic Information system initiatives and ensure alignment with the enterprise-wide Information system strategy
• Manage holistic roadmap of architecture change initiatives across the customer’s IT Landscape, coordinating requirements across different initiatives
• Collaborate with MEEZA’s and customer’s internal departments, Strategic and business partners to find solutions and alternatives to client business challenges.
• Review and contribute to HLD / Architecture Spec Docs for specific projects, engage with senior leadership within MEEZA and Customer’s Business team/s to facilitate and lead Architecture discussions and decisions.
• Work with internal staff including Enterprise and Solution Architects, Solution Delivery, Business Intelligence team, Information System Management Office, Business Data owners, Service Delivery, Solution Delivery, and Information Security.
• Work with external stakeholders including Vendors, partners, and third-party service providers.
• Independently own and conduct engagements with clients

Knowledge, skills & Experience:

• A minimum of 8 to 12 years experience in a technical support or engineering-related role working with a wide variety of IT Infrastructure technologies, Public Cloud and Private Cloud technologies.
• Proven experience in architecting enterprise virtualization, servers and storage systems.
• Proven experience in architecting Public/Private Cloud technologies.
• Qatar 2022 Cyber Security Framework capabilities using various IT Information Security Measures such as:
  • End-User & Business Data Security
  • System Security
  • Network Security
• Demonstrates knowledge of a broad range of technology towers eg: Servers, Storage, Virtualization, Networking, Data Center Migration, and Disaster Recovery.
• Designing and deploying enterprise-wide dynamically scalable, highly available, fault-tolerant, secure, and reliable applications on public & private clouds
• In this role, the Applications Enterprise Architect will demonstrate:
• Technical focus and drive
• Business Vision and Innovation
• Commercial Awareness
• Customer Driven
• Leadership, Accountability, and Responsibility
• High-quality documentation and communication skills
• Work on own initiative and under pressure with a strong ability to prioritize
• Assists the organization to plan investments in application solutions and other systems
• Strong understanding of service-oriented architectures to support shared application services across the organization
• Comprehension of technology and process frameworks. ITIL v3 foundation or Equivalent knowledge in service management
• Excellent negotiation skills
• Excellent presentation skills to large audiences
• Completed complex analysis of business requirements making recommendations up to the executive level
• Teaching ability – be able to explain services to non-technical people in a way that makes sense
• Familiarity with a wide range of EA techniques, methodologies, and frameworks (including but not restricted to TOGAF & ArchiMate)
• Must have worked on one or more well-known EA tools
• Build and maintain the confidence of colleagues and clients
• Excellent communication and presentation skills and the confidence to deliver ideas clearly and concisely to stakeholders at all levels of seniority
• Takes timely decisions, even with partial information or when there is disagreement

    Education:

• University degree in business administration or computer/technology-related field
• TOGAF Certified or equivalent

The primary responsibilities of the Enterprise Architect, Network Security

• Lead analysis of the current environment’s Network and Security specifics to detect critical deficiencies and recommend solutions for improvement.
• Create an Architecture roadmap for the Network and Security, based on the organizations’ strategy, to rectify gaps and pain points within the current state.
• Ability to assist in fulfilling security governance duties, attending Architecture Review Board meetings, participating in Design Authorities of key enterprise initiatives, etc.
• Responsible for the creation, iteration, and maintenance of structures such as enterprise and business architectures, including the interpretation of business goals and drivers; the translation of business strategy and objectives into an “operating model”; the strategic assessment of current capabilities; the identification of required changes in capabilities; and the description of inter-relationships between people, organisation, service, process, data, information, technology and the external environment.
• Works with customers to understand their business strategy and develop IT strategies and architecture for significant areas of their business.
• Own and create Logical/Conceptual Design documents to support the customer IT Design Authority Governance process based on material change programmes of work and Design Artefacts.
• Build a framework of principles to ensure Information System Architecture uniformity across the business
• Build and maintain appropriate Enterprise Architecture artifacts including Entity Relationship Models, Information system dictionary, and taxonomy to aid information traceability
• Provide technical expertise for change initiatives, working with solution architects, technical architects, and business division owners
• Be a key stakeholder and advisor in all new strategic Information system initiatives and ensure alignment to the enterprise-wide Information system strategy
• Manage holistic roadmap of architecture change initiatives across the customer’s IT Landscape, coordinating requirements across different initiatives
• Collaborate with MEEZA’s and customer’s internal departments, Strategic and business partners to find solutions and alternatives to client business challenges.
• Review and contribute to HLD / Architecture Spec Docs for specific projects, engage with senior leadership within MEEZA and Customer’s Business team/s to facilitate and lead Architecture discussions and decisions.
• Influence and execute the Security & product strategy and roadmap for MEEZA’s customer environment
• Accountable for Network and Security services development and stability
• Maintain a complete, documented technical standard and baseline for the Network and Security disciplines
• Provide technical expertise and knowledge to the Service Portfolio and Sales team driving revenue opportunities

Knowledge, Skills & Experience:

• 10+ years in IT services especially with a proven record in network and security-related departments. Network and security-related professional certification (i.e., CCNP, CCIE, CISSP…etc) is a plus
• Expert level knowledge/experience on the routing and switching (L2/L3),  routing protocols (OSPF, ISIS, BGP, MPBGP) and MPLS technologies
• Strong knowledge on IPv6, 6PE, 6VPE
• Good experience in network and security equipment (i.e., Cisco, PaloAlto, Fortinet …etc.) and IPSEC VPNs
• Strong knowledge/experience on Data security and privacy (DLP, Data classifications …etc).
• Deep knowledge of security frameworks and standards especially NIST, ISO 27001, and Qatar 2022 Cyber Security Framework
• Experience in Designing  Network and security technical solutions and development of design document packages (LLDs, NIPs, NMPs, and NRFUs).
• Designing and deploying enterprise-wide dynamically scalable, highly available, fault-tolerant, secure, and reliable environments on public & private clouds
• Work on own initiative and under pressure with a strong ability to prioritize
• Strong understanding of service-oriented architectures to support shared application services across the organization
• Comprehension of technology and process frameworks. ITIL v3 foundation or Equivalent knowledge in service management
• Excellent negotiation skills
• Excellent presentation skills to large audiences
• Completed complex analysis of business requirements making recommendations up to the executive level

• Familiarity with a wide range of EA techniques, methodologies, and frameworks (including but not restricted to TOGAF & ArchiMate)
• Must have worked on one or more of well-known EA tools
• Build and maintain the confidence of colleagues and clients
• Excellent communication and presentation skills and the confidence to deliver ideas clearly and concisely to stakeholders at all levels of seniority
• Independently own and conduct engagements with clients
• Takes timely decisions, even with partial information or when there is disagreement
• Work with external stakeholders including Vendors, partners, and third-party service providers
• Teaching ability – be able to explain services to non-technical people in a way that makes sense

    Education:

• University degree in business administration or computer/technology-related field

The primary responsibilities of the Enterprise Architect, Applications

• To undertake architectural responsibility to drive the successful delivery of an enterprise-wide or project-specific application architecture within the customer’s environment.
• Responsible for setting the strategy, and providing oversight and guidance to teams and vendors deploying different solutions.
• Lead analysis of the current IT and applications environments to detect critical deficiencies and recommend solutions for improvement.
• Create the Enterprise Architecture roadmap for the IT solutions, based on the organizations’ strategy, to rectify gaps and pain points within the current state.
• Ability to assist in fulfilling EA governance duties, attending Architecture Review Board meetings, participating in Design Authorities of key enterprise initiatives, etc.
• Responsible for the creation, iteration, and maintenance of structures such as enterprise and business architectures, including the interpretation of business goals and drivers; the translation of business strategy and objectives into an “operating model”; the strategic assessment of current capabilities; the identification of required changes in capabilities; and the description of inter-relationships between people, organisation, service, process, data, information, technology and the external environment.
• Works with customers to understand their business strategy and develop IT strategies and architecture for significant areas of their business.
• Own and create Logical/Conceptual Design statement documents to support the customer IT Design Authority Governance process based around material change programmes of work and Design Artefacts.
• Build a framework of principles to ensure Information System Architecture uniformity across the business
• Build and maintain appropriate Enterprise Architecture artefacts including Entity Relationship Models, Information system dictionary, taxonomy to aid information traceability
• Provide technical expertise for change initiatives, working with solution architects, technical architects, and business division owners
• Be a key stakeholder and advisor in all new strategic Information system initiatives and ensure alignment to the enterprise-wide Information system strategy
• Manage holistic roadmap of architecture change initiatives across the customer’s IT Landscape, coordinating requirements across different initiatives
• Collaborate with MEEZA’s and customer’s internal departments, Strategic and business partners to find solutions and alternatives to client business challenges.
• Review and contribute to HLD / Architecture Spec Docs for specific projects, engage with senior leadership within MEEZA and Customer’s Business team/s to facilitate and lead Architecture discussions and decisions.
• Work with internal staff including Enterprise and Solution Architects, Solution Delivery, Business Intelligence team, Information System Management Office, Business Data owners, Service Delivery, Solution Delivery, and Information Security.
• Work with external stakeholders including Vendors, partners, and third-party service providers
• The role, responsibilities and geographical focus will change and develop over time along with the company’s rapid growth.
• Takes timely decisions, even with partial information or when there is disagreement

Knowledge, Skills & Experience:

• A minimum of 8 to 12 years’ experience in a technical support or engineering-related role working with a wide variety of Enterprise Applications, IT Infrastructure, databases, and Middleware technologies.
• Familiarity with a wide range of EA techniques, methodologies, and frameworks (including but not restricted to TOGAF & ArchiMate)
• Must have worked on one or more of well-known EA tools
• Build and maintain confidence of colleagues and clients
• Excellent communication and presentation skills and the confidence to deliver ideas clearly and concisely to stakeholders at all levels of seniority
• Independently own and conduct engagements with clients
• The Applications Enterprise Architect will demonstrate :
• Technical focus and drive
• Business Vision and Innovation
• Commercial Awareness
• Customer Driven
• Leadership, Accountability and Responsibility
• High-quality documentation and communication skills
• The candidate should have good knowledge on the following technical Skills:
• Web development frameworks and tools
• Microservices architecture and RESTful (API) services
• Qatar 2022 Cyber Security Framework capabilities using various IT Information Security Measures
• Database management.
• Public and Private Cloud using Microsoft Azure and Oracle Public Cloud
• Design Technical Solutions & Business Continuity
• Application Migration Experience
• Designing and deploying enterprise-wide dynamically scalable, highly available, fault tolerant, secure, and reliable applications on public & private clouds
• Work on own initiative and under pressure with a strong ability to prioritize
• Assists the organization to plan investments in application solutions and other systems
• Strong understanding of service-oriented architectures to support shared application services across the organization
• Comprehension of technology and process frameworks. ITIL v3 foundation or Equivalent knowledge in service management
• Excellent negotiation skills
• Excellent presentation skills to large audiences
• Completed complex analysis of business requirements making recommendations up to executive level
• Teaching ability – be able to explain services to non-technical people in a way that makes sense

Education:

• University degree in business administration or computer/technology related field
• TOGAF Certified or equivalent

The Account Manager shall:

As an Account Manager, you will serve as the primary business contact for the client and are responsible for client satisfaction. The Account Manager is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the Account Manager will build relationships with clients to encourage new and repeat business opportunities.

The Account Manager is responsible for identifying appropriate potential customers, developing client relationships and closing business for MEEZA targeted to C-Level executives in government and private sector organizations. It is essential that the Account Manager understand the current search marketing market as well as related emerging technologies.

The incumbent will assume full ownership of new business opportunities including the following:

• Responsible for all client communications, conflict resolution, and compliance with client deliverables and revenue.
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Ensures that client issues are dealt with in an efficient manner, informing the Sales Director or Managing Director of any problems that may arise.
• Owns the contract and contract renewals for new work for an existing client.
• Approves Change Orders and invoices, and is responsible for payment collections.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Aware and in pursuit of opportunities for account growth and new business, involving the Sales Director.
• Communicates the client’s goals and represents the client’s interests to the team.
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understanding of company capabilities and services, and effectively communicating all offerings to the client.
• Reports to the Sales Director, providing regular input on all account activity, including status and call reports on a weekly basis.

Knowledge, Skills & Experience:

• An undergraduate degree in business, marketing, or a technical subject is required. An MBA from a reputable school, an advanced degree in a technical subject, or equivalent experience would be a significant advantage to the candidate but is not required. The ideal candidate will have a combination of meeting targets that exceed multi-millions in contract value and specific vertical expertise in information technology services
• Proven Account Management skills are required in order to create, maintain and enhance customer relationships
• Minimum 5 years of Account/project management experience
• Extremely detail-oriented
• Technical competence (understanding software, hardware, networks, etc)
• Motivated, goal-oriented, persistent and a skilled negotiator
• High level of initiative and working well in a team environment
• Excellent report-writing, analytical, and project management skills with acute attention to detail
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction
• Proven effective closing techniques
• Undergraduate degree.

Main responsibilities of the Finance Business Partner:

• Finance Business partner to the business, supporting and engaging in all commercial deals ensuring that the Company and Executive team are being managed and supported to hit their Detailed Budget and Long Range Plan targets
• Assist with providing the weekly P&L inputs for Revenue and Costs to FP&A
• Preparation of inputs for Company’s Detailed Budget, Long Range Plan, and quarterly rolling forecast
• Preparation of Total Company, Sales, ITS, BOPs and Support Function monthly performance reports including appropriate analysis and commentary on performance v Budget, Month on Month, and Year on Year
• Preparation and review of business cases ensuring Company profitability guidelines met. Track all opportunities through the MEEZA production line ensuring support provided wherever required and assisting the FinOps team with accurate reporting
• Prepare Post Investment Reviews of Bids that are successful
• Prepare segmented, product and customer margin analysis including fully allocated profit or loss account ensuring profitability is maintained throughout product lines and customer accounts
• With FP&A and FinOps ensure the Chart of Accounts, Cost Centre’s etc are maintained and structured to enable the right level and accurate analysis
• Support Alliances and Procurement departments to ensure the correct application of the procurement process and where possible help the business achieve its cost optimisation targets

Knowledge, Skills & Experience:

• 10+ years experience in IT/Telco
• FP&A or Business Partnering Experience
• Modeling experience and advanced Excel user
• Strong presentation skills

Education:

• Qualified Accountant

The primary responsibilities of the Human Resources Coordinator:

• Provides information and suggestions, including recommendations and options, as input to management decision-making.
• Undertakes and coordinates the transactions for specialist employee relations activities and monitors progress and ensures timely delivery of end results.
• Assists in the preparation and production of management reports utilizing relevant tools to contribute to the effective understanding of key HR issues within the company.
• Maintains employee records and conducts employee lifecycle processes from onboarding, and induction to separation while maintaining data transactions on ERP.
• Accountable to undertake Employee Relations services of the company in accordance with approved policies and procedures of the company.

Knowledge, Skills & Experience:

Knowledge and Skills:

• A minimum of 3 years of work experience in human resources, with operational human resources focus.
• Knowledge of performance review methods and techniques and understanding of relevant.
• Organized and methodological approach to administration and record keeping.
• Excellent written and verbal communication skills are essential.
• Proficiency in English and Arabic.
• Effective written and verbal communication.
• Strong organizational skills and attention to detail.
• ERP operations skills and PC skills using Microsoft Office software (Word, Excel, PowerPoint, Outlook).
• Ability to effectively prioritize workload and provide support to existing personnel.

Education:

• Higher Diploma or Bachelor’s degree in a relevant field.

Main responsibilities of the EMS Engineer:

• Provide operational and technical support as the highest level of expertise within MEEZA for Enterprise Management Systems
• Influence and execute the product strategy and roadmap for MEEZA’s Enterprise Management Systems
• Manage the product Engineering line life cycle from conceptualisation to tactical activities for Enterprise Management Systems
• Ensure the product/services are fully integrated into MEEZA’s Enterprise management tools
• Accountable for the security and stability of the products and services deployed for Enterprise Management Systems
• Maintain a complete, documented technical standard and baseline for MEEZA’s Enterprise Management Systems
• Provide technical expertise and knowledge to the Solutions and Sales team driving revenue opportunities
• Develop and Engineer non-standard solutions where required ensuring there is a route to standardization and further monetization of that effort
• Provide operational and technical support as the highest level of expertise within MEEZA for Enterprise Management Systems

• Provide monthly capacity, availability and reliability reporting for all technical and operational facets of products and services related to discipline
• The EMS Engineer will also be responsible for the day to day installation, administration, and management of the Enterprise Management Systems
• The EMS Engineer is responsible for the technical and process standards for the Enterprise Management Systems discipline and work with other Architects and Engineers to ensure MEEZA IT infrastructure operates in unison.
• In addition, a major responsibility for the EMS Engineer is to drive and manage the Enterprise Management Systems implementations/upgrades (HP BTO / Microfocus).

Knowledge, Skills & Experience:

• 10+ years in IT services or related service-based organisation
• 5+ years in a role of technical and/or process ownership
• Expert ability in the design, architecture, Administration, development, and customisation of below Enterprise Management Systems
  • HP/Microfocus OBM
  • Microfocus NNMi
  • Microfosuc OBR/OpticDL
  • Microfocus SiteScope
  • Microfocus APM
  • Microfocus BVD/CDF
  • Microfocus uCMDB
  • Microfocus SMAX
• Expert ability in Shell Scripting and Perl scripting and basic Unix administration skills.
• Experience working in a VMWare environment
• Experience in managing Vertica, postgres databases, and Kubernetes/container platform
• Familiarity with open-source solutions such as OpenNMS, Zabbix, Grafana etc
• Certifications in HP/Microfocus BTO software are highly desirable
• Certifications in ITIL are highly desirable
• Advanced understanding of enterprise data centre (Tier-III and Tier-IV) technologies and practices
• Advanced understanding of network, security, and storage architectures
• Operational experience in managing/maintaining complex technology environments
• Advanced understanding of technology and process frameworks including ITIL, CMMI, TIA-942, Zachman, and The Uptime Institute
• Excellent written and verbal communication skills with a specific focus on technical and operational documentation
• Bachelor’s Degree in Computer Science, Engineering or a relevant field