Careers

The SOC Manager is responsible for providing highly skilled, specialist services to lead, operate and manage the MEEZA Security Operations Centre and team. Additional tasks will include management of operational risks, enhance productivity and availability, confidentiality and integrity of the core telecommunication, related IT networks, systems and information. The SOC Manager will be focused on reducing the vulnerabilities of all the corporate networks from attacks and to respond to such attacks in a professional and efficient manner.

Main responsibilities of the SOC Manager:

• To lead the team in operating and managing the MEEZA Security Operations Centre
• To integrate information security programme requirements into the organisation’s life cycle activities
• To monitor the networks to ensure all attacks are identified
• To respond to any attack on any network in a professional and competent manner
• To manage and achieve defined SLAs and KPIs of the SOC services
• To manage the planning, provisioning and configuration of new and existing security platforms
• To develop and help implement processes for detecting, identifying and analysing security related events in coordination with the security planning & risk management departments
• To lead teams in identifying and implementing security software tools and management
• To lead the team to monitor specific systems and networks to ensure they are free from external and internal attack risks and enable tools to reduce the risk of attacks
• To ensure that all relevant systems data is regularly backed up as per the regulations and available in case of a disaster via regular operational audits
• Must be approachable and uphold values and characteristics of a MEEZA Manager at all times
• Maintain a good relationship with customers and internal functions while resolving their issues quickly and professionally
• Responsible for generation of observations and recommendations for operational optimization
• To develop and help implement processes for detecting, identifying and analysing security related events in coordination with client’s security policy and risk management
• To reduce the vulnerabilities of all the corporate networks from attacks and to respond to such attacks in a professional and efficient manner

Knowledge, Skills & Experience:

• University degree in any Computer Science or any IT-related field
• Minimum 7 years+ experience in security as it relates to the telecommunication environment and network elements, desirable experience of start-up networks.
• Experience of Security Operation Center working, platforms, systems and applications as they relate to the various telecommunications and IT network infrastructures.
• Experience in using and managing major SIEM solutions such as Splunk, ArcSight, LogRhythm, McAfee
• Knowledge and experience on Security Architecture and various Security solutions
• An excellent communicator at all levels.
• A sound knowledge of IT security best practice, common attack types and detection / prevention methods.
• Strong written and verbal communication skills
• Attention to detail and great organisational skills
• An active interest in Cyber Security, incident detection, network and systems security.
• Experience or qualifications in network and systems monitoring
• Exposure to IT service management best practices such as ITIL
• An understanding of Information Security; relating to the Confidentiality, Integrity and availability of information
• Team leadership experience encompassing analytical thinking and roadmap for developing others within your team.

Desirable Skills

• Software engineering, programming or scripting knowledge. Java, .Net.
• Certified Ethical Hacker / Licensed Penetration Tester / Forensics Investigation
• CISSP / CISM
• SANS-related qualifications e.g. GCIH & GSEC

• OT-related experience/certification

The primary responsibility of the Network Architect is to develop, define and maintain the technology standards for their specific discipline.  The Network Architect will use advanced knowledge and technical expertise, coupled with dedication to customer service, to deliver service excellence to MEEZA clients. The Network Architect is the highest level of technical and operational escalation and shall therefore have excellent technical and troubleshooting skills as well as thorough knowledge of all MEEZA’s products, services, and Service Management processes.

Main responsibilities of the Network Architect:

• Review/validate/approve daily Network as a services/projects and tasks

• Deliver complex network designs and following the MEEZA’s network and security standard architecture

• Support Network pre-release and release-delivery activities (when requested)
• Create documentation including HLD/BOD/LLD/NIP/NRFU/PID and Network as a services/products description; also design the implement procedures related to solution builds, device configurations and deployments (with the solution Architecture/Designing team)
• Develop, test, and release network solutions and deliverables

• Influence and execute the Network as a product strategy and roadmap for MEEZA’s and customer’s core services
• Drive Network as a product engineering process across operational teams (primarily Technical Operations, Strategic Suppliers, Solution Architecture, Service Portfolio Management, Finance) through conceptualisation, service development through to service end of life (EOL)

• Ensure the product/services are fully integrated into MEEZA’s management tools
• Accountable for the security and stability of the products and services they develop and maintain
• Provide complete cost model for products and services to the Service Portfolio Manager
• Analyse potential partner/supplier relationships and technology for existing and developing services
• Maintain a complete, documented technical standard and baseline for their respective discipline
• Provide technical expertise and knowledge to the Service Portfolio and Sales team driving revenue opportunities
• Develop and engineer non-standard service provider level solutions where required ensuring there is a route to standardization and further monetization of that effort
• Provide operational and Network as a technical support as the highest level of expertise within MEEZA
• Provide monthly capacity, availability and reliability reporting for all technical and operational facets of products and services related to discipline

Knowledge, Skills & Experience:

• Network designs, review and validate Cisco implementations and configurations
• Network security systems designs, review and validate implementations and configurations
• Had experience from a service provider class networks and operations
• Well knowledge/experience on MPLS network applications (L2VPN/L3VPN/TE)
• Well knowledge/experience on advanced routing and switching (L2/L3)
• Well knowledge on Datacentre interconnecting (VPLS, OTV/TRILL, etc…)
• Well knowledge on Cisco Nexus technologies and OS latest features
• Well knowledge/experience on the service provider routing protocols (OSPF, ISIS, BGP, MPBGP)
• Well knowledge on IPv6, 6PE, 6VPE
• Well knowledge/experience on Cisco Firewalls (ASA, FWSM) and Cisco IPSEC and IPS Modules/Appliances
• Well knowledge/experience on the service provider IOS (as, IOS-XR / IOS S, SR & SX)
• Well knowledge/experience on the service provider routers and switches (as, Cisco7600 / Cisco6500 / CRS-1 / ASR9K)
• Knowledge/experience on the network and server load balancers (Application optimization and acceleration)
• Knowledge/experience on any Network Management System (as, CA, IP-Monitor, MRTG/PRTG, HP OV/NNM) and readying reports
• Creating Visio designs/diagramming skills
• Documenting on a wiki and in Visio all network topology changes
• Cisco Optical or Unified Communications Experience is a plus
• In-depth trouble shooting and problem analysis skills

Education:

• University Degree in IT or related field
• CCIE RS or SP or SEC with 5 years practical hands on experience is highly preferable
• At least holding two CCxP certification specializations from Cisco Systems
• Experience network security (Cisco is mandatory, Juniper, or Checkpoint)
• Hands on experience managing and implementing virtual networks
• ITIL v3 foundation
• Ability to design and validate client solutions
• Operational experience in managing/maintaining complex network environments within a managed service environment
• Willingness and ability to teach and train others

The Solutions Architect is responsible for identifying and analysing business needs and translates needs into business requirements and value-added solutions.

Solutions Architect develops a comprehensive vision and scope for the solution, develops the business case, choose appropriate methods for achieving solution value, performs requirements elicitation, identifies the solution risk approach, and facilitates stakeholder agreement and solution sign-off.

Main responsibilities will include the end-to-end solution ownership , delivered from MEEZA’s rich portfolio that ranges from data centre services to innovative consulting services. The Solutions Manager will be responsible for the following:

Collaborate with MEEZA’s internal departments, Strategic and business partners to find solutions and alternatives to client business challenges.

Map the customer’s business and functional requirements to the technical deliverables to ensure that a proposed technical solution meets the customer’s requirements.

Validate and prioritize application attributes and align attributes to the area and global enterprise standards.

Be a Subject Matter Expert while partnering and verifying business solutions with internal departments, Strategic and business partners, and key business stakeholders.

Be a strong advocate for MEEZA’s solutions standards, and application architecture in all levels of engagements within and outside MEEZA.

Balance customer requirements with IT infrastructure and application architecture constraints

Demonstrate a sound understanding of how the overall business solution is positioned, deployed, and supported during its end-to-end lifecycle.

Pitch solutions and business benefits to clients, influence service design team priorities and resolve client design issues.

Collaborate with sales and pre-sales to identify, understand, and document solution-related business requirements

Adapt MEEZA’s existing process management best practices to assigned tasks and provide insight, innovation, and improvement to establish new best practices.

Develop and manage direct relationships with key stakeholders and subject matter experts ensuring business solutions are aligned with their goals and priorities.

In this role, the Solution Architect will demonstrate :

Technical focus and drive

Vision and Innovation

Commercial Awareness

Quality Control and Awareness

Accountability and Responsibility

High-quality documentation and communication skills

Communicate and drive discussions with MEEZA’s internal departments, Strategic and business partners regarding the solution and implementation options.

This is a key role, and the candidate will spend a significant amount of time interfacing with people in the business at all levels, plus working closely with customers and partners through Procurement and Strategic Alliances business units.

The candidate must possess a unique blend of business/commercial savvy and technical awareness. Strong communication and influencing skills, personal drive, tenacity, patience, and motivation.  The candidate must be able to spend time in high-pressure/stressful environments with demanding customers and work with them to deliver value and business-aligned IT services.

• Gather new requirements for solutions and technical proposal requests
• Independently conduct small to medium engagements with clients
• Maintain current knowledge of the entire MEEZA portfolio
• Conduct pre-packaged MEEZA solutions in a timely and effective manner
• Assist in the development of standard reusable MEEZA “productized” managed service offerings including definition of tasks, deliverables, and standard estimates
• Help to document best practices in developing and deploying MEEZA solutions, and feed them into our knowledge base for reuse by clients and partners
• Work with Sales/Pre-Sales and clients to define client requirements and then devise solutions, based on the MEEZA portfolio, that meet those requirements
• Answer client and partner questions about MEEZA services and technical facilities in a succinct and coherent way.
• Write technical proposals to meet client requirements, which should include hardware, software specifications, networking components, service planning and definition, and diagrams.
• Hand off projects to the MEEZA technical team, with sufficient technical detail about the client’s agreed service.

Knowledge, Skills & Experience:

• • Microsoft Enterprise Applications (Experience of any two of the below preferred)
    • Microsoft Exchange,
    • Microsoft SharePoint,
  • Microsoft Active Directory etc
    • The candidate should have a good knowledge on the following technical Skills:
    • Databases (Experience of any one of the below preferred)
    • Microsoft SQL
    • Oracle
    • Virtualisation (Experience of any one of the below preferred)
    • VMware vSphere & Site Recovery
    • MS Hyper-V
  • Unix (Experience of any two of the below preferred)
  • Redhat Enterprise Linux and
  • Oracle Solaris
  • Oracle Linux
  • Ubuntu
  • End User Computing (Experience of any two of the below preferred)
  • Microsoft Office365; Exchange, Skype for Business and SharePoint
  • Microsoft Windows 10,
  • Microsoft SCCM
  • VMware Horizon based VDI solution
  • Public and Private Cloud using Microsoft Azure and Google Cloud
  • Design Technical Solutions & Business Continuity
  • Application Migration Assessment and Planning
  • Designing and deploying enterprise-wide dynamically scalable, highly available, fault-tolerant, secure, and reliable applications on Microsoft Azure and Google Cloud and VMware-based private cloud
  • Cloud Orchestration and VM/data migration automation using scripting, 3rd party tools
  • Operational experience in managing/maintaining complex environments within a managed service environment
  • Work on own initiative and under pressure with a strong ability to prioritize
  • Proven ability to influence cross-functional teams without formal authority
  • Demonstrated success in the conceptualization, development, and launching of IT services
  • Strong understanding of enterprise technologies including data centres, WAN/ LAN networks, server technologies, applications, and enterprise management systems
  • Comprehension of technology and process frameworks. ITIL v3 foundation or Equivalent knowledge in service management
  • Excellent negotiation skills
  • Excellent presentation skills to large audiences
  • Completed complex analysis of business requirements making recommendations up to executive level

Qualifications:

• Bachelor’s degree in computer science or IT equivalent degree
• A minimum of 7 to 10 years’ experience in a technical support or related role working with a wide variety of Enterprise Applications, IT Infrastructure, databases, and Middleware technologies.
• Must have a detailed and analytical approach with hands-on experience and strong organizational skills.
• Excellent interpersonal skills as well as written/oral communications skills are essential

The Client Service Manager is responsible for the successful on-going, day-to-day service management of named clients, ensuring relationship excellence and compliance to the agreed solution specifications, customer contract and service level agreement.

Main responsibilities will be:

• Actively participating in new solution design for existing clients
• Reviewing service reports
• Conducting service reviews
• Managing the service budget for each client set in their cost model (working with the Commercial Finance Team)
• Identifying and developing growth opportunities within each of your client accounts (and beyond where possible)
• Participating in major incidents and being the clients main communications contact
• Acting as a stakeholder in the transition phase of new services intended for your care
• Participating in internal service improvement initiatives
• Identifying, implementing and managing client service improvement initiatives (and also service recovery projects where applicable)
• Managing of internal relationships
• Supporting the external supplier management process for the good of your clients and MEEZA
• Acting as an escalation point on your named accounts

The Client Service Manager must possess a unique blend of business/commercial savvy and technical awareness; strong communication and influencing skills, personal drive, tenacity, patience and motivation.  He/She must be able to spend time in high-stress environments with demanding customers and work with them to deliver value and business aligned IT services. This role may carry the responsibility of training and mentoring other members of the Client Services Team.  The successful candidate should be capable of training, assessing and guiding someone to show successful traits in Client Management.

Knowledge, Skills & Experience:

• University degree computer/technology and/or business administration related field AND substantial career experience with demonstrable success
• Ideally 10+ years in technology services organisation, preferably external Managed Service Provider (serving complex IT outsource contracts in a multi-tenanted environment)
• Ideally 5+ years as a service delivery/client manager in a Data Centre, IT Services, BPO organisation or Managed Service Provider
• ITIL practitioner certification required (ITIL Expert preferred)
• Project Management certification (Prince2 preferred)
• Must have a full driving licence and be capable of attending client-site meetings independently
• Demonstrated success in the delivery of complex IT solutions for enterprise clients in a multi-tenant organisation
• Strong understanding of enterprise technologies including Data Centres, WAN/LAN networks, server technologies, applications and enterprise management systems
• Experience of the client management lifecycle at director level and above is a distinct advantage
• Comprehension of technology and process frameworks including LEAN/Six-Sigma, CMMI, TIA-942, Zachman and The Uptime Institute
• Excellent negotiation and influencing skills and proven track record in strategic partner arrangements
• Excellent written and verbal communication skills
• Ability and drive to turnover documentation as quickly as possible e.g., meeting minutes, Executive reports etc
• Proven ability to influence cross-functional teams without formal authority
• Arabic speaking would be great help

The primary responsibility of the Security Architect is to develop and present security solutions to MEEZA internal teams and clients. The Security Architect is expected to develop and use his/her advanced security knowledge and technical expertise to provide service excellence to MEEZA clients.

The Security Architect must have excellent technical knowledge of security products and standards such as Qatar 2022 Cybersecurity framework and best practices, to be able to propose the best fit products and solutions meeting the clients’ business and technical requirements.

The Security Architect is expected to:

• Develop/compile network and security proposals and if required develop the design package (HLD, LLD…etc) for the assigned projects
• Explore and acquire the knowledge of new technologies and products delivering complex security designs and following the MEEZA’s network and security standard architecture
• Perform Presales activities supporting Sales team
• Design network and security solutions to meet clients’ requirements
• Create & design security for a system or service, and develop high level architecture and security approaches to new technologies
• Recommend security controls and identify solutions that support a business objective
• Provide specialist advice and recommend approaches across teams and various stakeholders
• Advise on important security-related technologies and assess the risk associated with proposed solutions
• Design security solutions ensuring compliance to security frameworks and client requirements
• Act as technical presales providing required support to Sales team driving security opportunities
• Build complete precise documentation for security solutions
• Inspire and Influence the build of Security Product strategy and roadmap for MEEZA and Clients
• Provide consultancy and security advisory services to MEEZA clients
• Conduct technical evaluation of new security systems or services
• Build Cost factors for products and services during bidding process
• Communicate effectively with clients on business, technical and operational levels

Knowledge, Skills & Experience:

• Bachelor’s degree in Computer Science or IT equivalent degree
• 5+ years’ hands on experience in Information Security is mandatory
• Certified Information Systems Security Professional (CISSP) is a plus
• Certification in network or security (Cisco, Palo Alto, F5, A10 …etc.) is a plus
• Must have a detailed and analytical approach with hands-on experience and strong organizational skills
• Excellent interpersonal skills as well as written/oral communications skills are essential
• Strong knowledge of SOC and major used tools like SIEM, SOAR, …, etc.
• Solid understanding of modern security standards, services, products and technologies (certifications are always preferable)
• In-depth knowledge of one or more security Vendor products (i.e. Palo Alto, Cisco and Fortinet, …etc.) is essential
• Good Knowledge of at least one SIEM technology (preferably SPLUNK) is required
• Good Knowledge of Security products such as Microsoft Azure security products (i.e. sentinel…etc.), Symantec, Tenable, Forescout, RSA …etc. is a plus
• Good knowledge/experience in security solutions in general (i.e. WAF, MFA, NAC, APT….etc.)
• General knowledge of routing and switching (L2/L3), routing protocols (OSPF, ISIS, BGP, MPBGP) and MPLS technologies is a plus
• Good knowledge/experience on Firewalls (FTDs, PaloAlto, …etc.) and IPSEC VPNs is mandatory
• Good understanding/experience on Data security and privacy (DLP, Data classifications …etc) is mandatory
• Knowledge/experience on the network and server load balancers (Application optimization and acceleration) is a plus

The Service Design Analyst shall:

• Protect and secure enterprise information technology assets by establishing and enforcing system controls
• Determine business requirements and define appropriate security controls throughout systems, applications and network infra-structure
• Plan, desig, architect and propose security solutions to meet business requirements, following international security standards and best practices
• Review system and application
• Vulnerability scans and penetration tests results, recommends security remediation and prevention actions to assure security compliances against security standards
• Handle application security, best coding practices, and vulnerability management
• Assist management with key strategies, security gap analysis and mitigation planning
• Ensure service availability and performance targets are achieved with produced designs
• Support Service Transition pre-release and release-delivery activities
• Create, document, and implement procedures related to solution builds, device configurations and deployments
• Works with application development teams to drive strong security best practices and provide code level security scanning and mitigation plans
• Evaluates and recommends security technologies for use throughout the enterprise.
• Works with all architects to drive Enterprise Architecture (EA) processes and best practices.
• Ensures that all security solutions, architecture design and analysis work is documented in a structured fashion.
• Works closely with peers in Security Operations, Security Compliance, to ensure that security reviews regarding information security technologies provide feasible requirements and are consistent with contracts, and regulations
• Designs in-house solutions for maintaining security posture.
• Proactively remains abreast of related evaluating technology trends and requirements, such as emerging standards for new technology opportunities
• Works with IT architects and management to stay abreast of planned and future business and technical directions as it relates to the company’s evolving needs
• Works with project teams and unit level team members to ensure strong alignment with security policy, standards, and best practices
• Protects system by defining access privileges, control structures, and resources.
• Recognizes problems by identifying abnormalities; reporting violations.
• Implements security improvements by assessing current situation;
• Determines security violations and inefficiencies by conducting periodic audits.
• Identifies user requirements by researching and analyzing user needs, preferences, objectives, and working methods, studying how users consume content, including data categorization and labeling; meeting with focus groups.
• Identifying security gaps; evaluating and implementing enhancements.
• Identify the weak points of the systems.
• Recommend ways to improve a system’s security through both hardware and software.
• Define countermeasures to protect the system from unauthorized user attempts.
• Provide adequate capacity within the IT environment to meet Service Levels and other performance requirements, taking into account daily, weekly and seasonal variations in capacity demands.
• Identify future business requirements that will affect capacity requirements.
• Establish and maintain comprehensive capacity management planning process at the enterprise, system and IT component level
• Implement tools that allow for the effective monitoring/trending of IT Infrastructure, Software and IT components performance and resource utilization
• Continually monitor IT resource usage and promptly identify capacity issues.
• Assess Incidents/Problems and make appropriate capacity IT changes to improve Services performance.
• Perform tuning activities that enable optimized use of existing IT resources
• Ensuring Service Levels in respect of availability are met for all current and new services
• Responding to availability related Incidents and Problems
• Ensuring that appropriate Configuration Items and services are monitored for availability through Event Management
• Specifying appropriate levels of component reliability, maintainability and serviceability
• Create and maintain availability Plan and report availability performance against service levels
• Identifying and defining the internal and external Availability requirements
• Performing a Business Impact Analysis and a Risk Analysis
• Monitor the efficiency and effectiveness of the incident management process and making recommendations for improvement
• Handle management information, including KPIs and reports
• Maintaining the incident management system
• Managing and maintaining the major incident process and associated procedures
• Participate and ensure that all teams adhere to the incident management process for every incident

Capacity Management

Establish a Capacity Management process fully compliant with ITIL V3.

Capacity Management will provide the information required to plan effectively and in a timely manner the evolution of the managed infrastructure capacity to support Client’s stated business needs, and to ensure that Client does not reach unexpected capacity limits.

Proactively apply industry best practices and its own experience to define and provide data identifying trends in capacity usage in order to prevent an unexpected breach of known capacity limits.

In this respect, carry out the following capacity management actions:

• Agree with CLIENT on a set of Key Performance Indicators (KPIs) to be monitored for Capacity Management purposes.
• For the agreed Capacity Management KPI’s, monitoring data will be extracted from the tools; the data will be analysed to compare usage levels against thresholds.
• Review the technical indicators on a monthly basis and will document them in a report. If warranted by the Capacity Assessment activity, the report will contain technical recommendations (capacity upgrades, changes, etc.) as well as their justifications
• Monthly trend analysis and tactical recommendations are provided to CLIENT, including any upgrade or change that may be recommended because of a design guideline breach
• After a service request issued by CLIENT, implement capacity changes to maintain the required performance service level

To ensure providing the required service levels, CLIENT is expected to predict future business requirements growth on an annual basis.

Availability Management

Establish an availability Service Level Management process based on but not necessarily fully compliant with ITIL V3. It will be submitted to CLIENT approval for the interfaces with CLIENT processes.

To ensure that services can and do meet their service availability targets, the below is expected:

• Design the service considering each service component in terms of its serviceability, reliability, recoverability, maintainability, resilience and security and based on CLIENT specified requirements.
• Establish measures and reporting of availability.
• Monitor on a regular basis the service, as defined in the Design phase, through a set of systems and processes.
• Investigate the underlying reasons for incidents affecting availability.
• Address known risks and mitigating factors.

Address any notable degradation in the availability of CLIENT Services through the Service Improvement Plan (SIP) with actions as appropriate.

Availability is measured as a percentage and is tracked as a KPI and is the object of an SLA described in individual service description where applicable. Monthly reporting on SLAs and contractual compliance review will be part of Service Level Management.

Information Security Management

Establish an Information Security Management process based on but not necessarily fully compliant with ITIL V3. It will be submitted to CLIENT approval for the interfaces with CLIENT processes.

Requirement to be ISO27001 certified and compliant with ISO / IEC 27002.

Information Security Management will ensure that information security is effectively managed in all Service and Service Management activities, such that:

• information is available and usable when required (availability)
• information is observed by or disclosed to only those who have a right to know (confidentiality)
• information is complete, accurate and protected against unauthorized modification (integrity)

ICT Security Policy developed for services in scope of this engagement, which includes policies controlling access, passwords, email, internet, anti-virus, use and misuse of ICT, assets and remote access.

Knowledge, Skills & Experience:

• BS in Computer Science or related field. CISSP, GIAC, CIA, CISM, CRISC and other international security certifications are desirable.
• Eight + years of progressive experience in information technology in terms of systems, applications, networks. Preferred last four years in system security architecture and design. Experience should include security network penetration testing, application vulnerability assessments, risk analysis and compliance testing.
• Knowledge of information security standards in terms of data confidentiality, integrity and availability of information assets such as desktop, server, application, database, network security principles for risk identification and analysis.
• Hand on and knowledge with Routers, L3 switches, Firewalls, Intrusion Prevention systems, Applications infrastructure System
• Strong knowledge with systems coding, security analysis, Data Modeling and Data base management
• Excellent communication (oral, written, presentation) interpersonal and consultative skills are desirable.
• Expert level working knowledge of multiple security specific product solutions (such as network vulnerability scanners, application vulnerability scanners, password complexity testing tools, data encryption solutions, web site filtering tools, anti-virus prevention, firewalls, etc.)
• Strong working knowledge of application development principles and related security best practices
• Strong debugging skills in the areas of networking, application development, and web development
• Proficiency in interacting with executive level clients
• Proficiency in time management, communications, decision making, presentation and organizational skills
• Proficiency in planning, reporting, establishing goals and objectives, standards, priorities and schedules
• Proficiency in establishing and maintaining effective working relationships with employees and clients
• ITIL Certified
• Service Management processes Advanced Knwoledge

• Capacity Management
• Availability Management

• Information Security Management

As Project Manager, you are tasked with delivering the project on time, to budget, at the required quality, whilst mitigating risks and eliminating issues. This is achieved by managing the project goals and objectives while honouring the project constraints, to ensure a great client experience. You will be expected to optimize the allocation and integration of inputs necessary to meet pre-defined objectives on each assigned project.  The Project Manager is required to run several separate or integrated projects in parallel.

The Project Manager creates clean attainable project objectives, builds the project requirements, implements project initialisation, develops and maintains project plans, manages internal and external resources for delivery, manages risk and issue registers and owns client communications.

The Project Manager must possess the ability to act as a client representative and be able to determine and implement the exact needs of the client, based on knowledge of MEEZA, with the ability to adapt to the various internal procedures and to form close links to ensure that client satisfaction can be realized.  The ability to understand the key issues, particularly technical issues and commercial issues are strengths that as Project Manager you will be expected to possess.  You must possess a unique blend of business and management savvy; strong communication skills and the drive to take the client’s needs and implement them.

It is essential that as Project Manager, you are a self-starter with an eye for critical detail, process improvement innovations and cost-effective solutions.

The Project Manager is responsible for successful delivery of the project:

Leadership

• Manage the development of team by ensuring, when possible, that project tasks are in line with each Innovator’s career interests.
• Inspire co-workers to attain goals and pursue excellence.
• Identify opportunities for improvement and makes constructive suggestions for change.
• Manage the process of innovative change effectively.
• Remain on the forefront of emerging industry practices.

Teamwork

• Consistently acknowledge and appreciate each team member’s contributions.
• Effectively utilize each team member to his/her fullest potential.
• Motivate team to work together in the most efficient manner.
• Keep track of lessons learned and shares those lessons with team members.
• Mitigate team conflict and communication problems.
• Plan and facilitate regular team activities outside of the office.

Client Management

• Manage day-to-day client interaction.
• Set and manage client expectations.
• Develop lasting relationships with client personnel that foster client ties.
• Communicate effectively with clients to identify needs and evaluate alternative business solutions.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.

Knowledge, Skills & Experience:

• University degree
• 5+ years in Project Management
• Prince 2, PMI, PMP or APMP Certified Preferred
• Demonstrated success in the delivery of project within time, budget frame covering full scope
• Have Managed a range of projects including complex client solutions including Security, Networking, Hosting and Cloud solutions.
• Excellent written and verbal communication skills
• Proven ability to influence cross-functional teams without formal authority

The Senior Project Manager will be tasked with delivering multiple projects or programmes on time, to budget, at the required quality, whilst mitigating risks and eliminating issues. This is achieved by managing the project goals and objectives while honouring the project constraints, to ensure a great client experience. The Senior Project Manager will be expected to optimize the allocation and integration of inputs necessary to meet pre-defined objectives on each assigned project. The Senior Project Manager creates clean attainable project objectives, builds the project requirements, implements project initialisation, develops and maintains project plans, manages internal and external resources for delivery, manages risk and issue registers and owns client communications.

The Senior Project Manager must possess the ability to become trusted advisor to the client, in addition to being client representative in meetings. They will be able to determine and implement the exact needs of the client. The Senior Project Manager will have full knowledge of MEEZA and have the ability to adapt to the various internal and external procedures. They will form close links within MEEZA and with vendors to ensure that client satisfaction can be realized. The Senior Project Manager should have a wide range of technical and commercial experience allowing them to prevent issues developing and offer a range of solutions. They must possess a unique blend of business and management savvy; strong communication skills and the drive to take the client’s needs and implement them whilst creating opportunities to develop MEEZA’s business.

It is essential that the Senior Project Manager is a self-starter with an eye for critical detail, process improvement innovations and cost-effective solutions, in addition to providing leadership and mentoring within the PMO.

In addition, the Senior Project Manager shall:

• Oversee, manage and deliver Projects and Programmes on time, to budget at the required quality
• Manage multiple projects and programmes concurrently
• Provide guidance and direction to the PMO team including Project Managers and Senior Project Managers
• Create and execute project work plans and revise as appropriate to meet changing needs and requirements
• Identify resources needed and assign individual responsibilities
• Manage day-to-day operational aspects of a project and scope
• Review deliverables prepared by team before passing to client
• Effectively apply MEEZA’s methodology and enforce project standards
• Prepare for engagement reviews and quality assurance procedures
• Manage, mitigate and minimize MEEZA’s exposure and risk on project
• Ensure project documents are complete, current, and stored appropriately
• Ability to initiate Program Management as defined in framework of OPM3/PM1 or similar
• Experience and ability to identify, oversee, enhance and develop Project Management, Program Management methodologies, processes, procedures
• Create and provide communication to project teams and clients via Meetings Minutes, Status Reports and any other specially required communications
• Strong experience in project management of infrastructure projects including network implementation, server implementation, enterprise application implementations
• Ensure the following areas of a project are kept current, but not limited to: change, risk, issues, and deliverables, work plan (project plans), cost, schedule, resource, and document management
• Project Management experience with multiple cross functional teams from different department and/or vendors
• Project Management experience of ERP (focus being Oracle) this includes but not limited to the implementation of the following Oracle Core Financials, GL, AR, AP, HR, Payroll, Inventory, HRMS
• Project Management experience in SDLC methodology particularly Microsoft SharePoint development/deployment
• Assist with PMO process development and implementations
• Assist with full project lifecycle activities to include procurement, business case development, tendering, stakeholder sign off, contract preparation etc…
• Perform other related duties as required

Knowledge, Skills & Experience:

• University degree
• 7+ years in Project Management
• Prince 2, PMI, PMP or APMP Certified Preferred
• Demonstrated success in the delivery of project within time, budget frame covering full scope
• Have Managed a range of projects including complex client solutions including Security, Networking, Hosting and Cloud solutions.
• Excellent written and verbal communication skills
• Proven ability to influence cross-functional teams without formal authority

Main responsibilities of the Senior Solution Analyst:

• Ensure the efficient operation of MEEZA ERP (Oracle EBS R12) System functions to support MEEZA requirements
• Provide functional support for Finance & SCM modules ERP modules
• Enhance existing system by implementing new features based on user’s needs.
• Identify and develop growth opportunities within client account(s)
• Functional Support for Finance and SCM modules
• Work closely with end users and help troubleshooting issues and bugs
• Support the day to day business activities
• Document new requirements, participate in overall design, implementation and testing

Knowledge, Skills & Experience:

• Bachelor degree in Accounting or Information Systems
• Very solid Accounting knowledge
• Over five (5) years of experience in implementing/supporting Oracle EBS
• Completed 3 implementation cycles of Oracle EBS 12.2 at least
• Have good cross module functional / technical knowledge in Finance and Supply chain management modules
• Solid experience in advanced modules such as iSupplier
• Ability to train users in Oracle EBS modules and help create training materials
• Deep understanding of Oracle EBS configuration and architecture
• Ability to define and support month end / year end procedures
• Experience working with Oracle to resolve issues, report bugs and apply patches
• Create FSG reports
• Have a technical development background
• Ability to write ad-hoc SQL queries, packages and perform basic technical troubleshooting is a plus
• Experience in Oracle Fusion is a plus
• Arabic speaking would be a great help

Main responsibilities of the AR and Billing Analyst:

• Ensure Revenue is correctly stated in the financial statements.
• Reconciliation of billed revenue back to the sales order and contract.
• To run the accounts receivable and billing function.
• Ensure accurate and timely invoicing of revenue to customers.
• Ensure Company accounts receivable cycle is followed from invoice to payment and all the way through to write off if required.
• Calculation of bad debt provision.
• Accurate and timely reporting of Total Contract Value for the month, YTD including the unwind.
• Performance bond management.
• Deposit booking.
• Providing AR inputs into the cash flow forecasting process.
• Revenue reconciliation from CRM to GL.
• Accurate reconciliation of accounts receivable ledger and revenue accruals including Balance Sheet reconciliations.
• Ensure accounts receivable balances do not age over 120 days outstanding.
• Timely and accurate invoicing/billing and subsequent collection of due invoices.
• Establish a good working relationship with our customer’s finance teams.
• Ensure that a strong system of internal control within AR is maintained.
• Establishes and maintains an effective filing system for all confidential documents, reports, business plans.
• Providing staff within Finance and Sales with various requirements upon their request.

Knowledge, Skills & Experience:

• University degree on the relevant subject.
• Working towards a CMA or similar qualification.
• 5+ years experience in handling AR of a fast-moving company.
• Strong computer literacy including MS Office and Excel.
• Excellent oral and written English with strong typing/shorthand abilities.
• Great organizer and interpersonal skills.

Main responsibilities of the Network Lead Engineer :

• The Network Team Leader – MEEZA will use his/her advanced knowledge and technical expertise, coupled with his/her dedication to customer service, to deliver service excellence to Meeza.
• The Network Team Leader – will also be responsible for the day to day network installation, administration, and management.
• Network Team Leader – will technically lead the project network deliverables and be responsible to assign tasks to the proper resources and ensure accurate and smooth delivery.
• Network Team Leader – will ensure network service availability and performance targets are achieved.
• Network Team Leader – will lead network team to troubleshoot incidents and fulfil service requests within the SLAs.
• Network Team Leader – will act as level 3 support for complicated and critical tickets and incidents.
• Will work with solution architecture teams to provide information and consultation to produce optimal solutions and deliver them.
• Will work with other delivery team to deliver end to end solutions and incident resolving.
• As a result, members of the ITS group must have excellent troubleshooting skills as well as thorough knowledge of all MEEZA’s products, services, and Service Management processes
• Maintain reference documentation for the network under the team management.

Additional Responsibilities:

• Create experiences that will transform the way people collaborate.
• Application of Quality Assurance best-practices and established software development process and methodology.
• Provide insight on areas for improvement for system/application efficiencies and effectiveness.
• Drive the re-use and repeatability of Systems QA methodologies, policies, processes and procedures technology and process.
• Innovate through technical experience.
• Asses risks and impacts on the ongoing projects.
• Communicate effectively with clients on a business, technical and operation level
• Ability to produce high quality technical documentation when needed.
• Provide operational and technical support as the highest level of expertise within MEEZA for Networks
• Accountable for the security and stability of the products and services deployed for Networks
• Ensure the product/services are fully integrated into MEEZA’s management tools
• Maintain a complete, documented technical standard and baseline for MEEZA’s Networks
• Develop and engineer non-standard solutions where required ensuring there is a route to standardization and further monetization of that effort
• To work within structured and defined service management practises (Incident, Change, Configuration, Release Management, etc.)
• Provide quality assurance validation and verification of Change and Release Management processes
• To provide a technical lead presence in the implementation of client solutions
• Continually improve build, release and installation process by integrating additional automation systems

Knowledge, Skills & Experience:

• Have minimum 7 years experience from a managed services provider class networks and operations.
• Well knowledge/experience on MPLS networks (L2VPN/L3VPN/TE).
• Well knowledge/experience on advanced routing and switching (L2/L3).
• Well knowledge/experience on the service provider routing protocols (OSPF, ISIS, BGP).
• Well knowledge/experience on Next Generation Firewalls, Next Generation IPS and APT solutions (example, Cisco, Palo Alto …).
• Well knowledge/experience on Network Admission Control solution.
• Well knowledge/experience on Cisco ISR and ASR Routers and Cisco Catalyst Switches.
• Well experience in Cloud solutions including Azure.
• Well knowledge/experience on Data Centre technologies and platforms.
• Knowledge/experience on the network and server load balancers like F5 BIG-IP LTM and ASM.
• Knowledge/experience on any Network Management System (as, MRTG/PRTG, HP OV) and readying reports.
• Visio design/diagramming skills.
• In-depth trouble shooting and problem analysis skills.

Education:

• Post-secondary education in IT or related field
• CCIE RS or SP or SEC with 7 years practical hands on experience
• ITIL v3 foundation

This position will perform administrative duties and be the co-ordinator for the Finance Department, reporting to the Chief Financial Officer. Responsibilities include:

• Record, track and follow up on all Finance actions and Projects until closed.
• Ensure key financial deadlines are met and reports are sent to business on time.
• Maintain and monitor unfunded credit facility. Issue and cancel tender bonds, advance payment guarantees, bank guarantees etc.  Banking relations.
• Maintenance of CFO calendar.
• Screening calls, making travel and meeting arrangements.
• Preparing letters, memos, minutes, ad hoc reports as required.
• Arrange departmental meetings, training and supervise other support staff.
• Supporting contract reporting and accounts payable department.
• Ensure all finance processes and policies are documented and up to date.

Requires strong organisational skills, Microsoft excel/word/PowerPoint skills, flexibility, excellent interpersonal skills, project coordination experience, finance process/policy experience and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.

Additional Responsibilities:

• Provide a complete private secretarial and administrative service for the CFO, routing callers and preparing and drafting internal correspondence under direction to ensure that all matters are dealt with efficiently and appropriately.
• All Finance actions and deliverables are done by the relevant team member accurately and on time
• Unfunded credit facility costs kept to a minimum
• Provide a time management / calendar service on behalf of the CFO in order to ensure effective time usage and to avoid conflicting schedules.
• Design, organize and implement appropriate filing and record management systems to ensure that records are always current and accessible with ease.
• Schedule appointments (including conferences), coordinate travel, including complex itineraries / venues, accommodation and visa arrangements for the CFO and guests to optimize on time and convenience. Arrange transportation and gate pass permits for incoming guests.
• Screen incoming mail and telephone calls, draft responses, redirect correspondence and callers to the appropriate Department, obtain additional information where necessary. Highlight desired actions for the manager to ensure that he is in possession of sufficient background information needed.
• Liaise with senior-level contacts, both internally and externally including Management, officials of government authorities and companies in Qatar and overseas to facilitate the Department Managers’ business communication.
• Observe and apply strict levels of confidentiality and discretion in all matters related to the performance of role.
• Prepare internal / external correspondence. Type letters, memos, reports, minutes of meetings.
• Act as first point of contact for both internal and external visitors wishing to contact the CFO to ensure that only those having genuine and acceptable reasons may do so. Guide delegates / visitors. Arrange safety briefing and security passes.
• Schedule and coordinate departmental meetings. Plan and arrange venues. Coordinate with participants. Send reminders and follow-up messages. May participate in meetings to Record Minutes.
• Submission of relevant contracts to General Tax Authority on time.
• Payment of vendors on time.
• University degree, College Diploma or suitable relevant experience.
• Excellent command of written and spoken English (Arabic could be an advantage).
• Computer literate on all MS office applications, with high-speed typing abilities.
• Devise and maintain office to deal efficiently with paper flow.
• At least 5 years previous experience in similar positions of which 4 should have been reporting directly to senior managers
• Dedicated to high work standards / Attention to detail a must
• Extremely motivated and be willing to work in a fast-paced, hard-working team
• Requires flexibility, including hours available to work
• Should possess a positive can-do attitude
• Open to direction and commitment to getting the job done
• Resourceful and ability to work independently and with minimal direction

Knowledge, Skills & Experience:

• University degree and suitable relevant experience.
• Excellent command of written and spoken English (Arabic could be an advantage).
• Computer literate on all MS office applications, with high speed typing abilities.
• Devise and maintain office to deal efficiently with paper flow.
• At least 5 years previous experience in similar positions of which 4 should have been reporting directly to senior managers
• Dedicated to high work standards / Attention to detail is a must
• Extremely motivated and be willing to work in a fast-paced, hard-working team
• Requires flexibility, including hours available to work
• Should possess a positive can-do attitude
• Open to direction and commitment to getting the job done
• Resourceful and ability to work independently and with minimal direction

The Reporting Analyst is responsible for reviewing and analysing data from components, systems and sub-systems in order to obtain a true end-to-end service achievement. You will also identify trends and establish if they are positive or negative. This information is then used to present the data.

Reporting Analyst is also responsible for conducting full lifecycle activities to include identification of requirements, defining analysis and reporting capabilities, and continuously monitoring performance and quality control plans to identify improvements.

• Consolidation of data from multiple sources
• Production of trends and feedback on the trends such as whether the trends are positive or negative, what their impact is likely to be, and if they are predictable for the future
• Production of reports on service or system performance based on the negotiated OLAs and SLAs and improvement initiatives
• Interpretation of data, analysis of results using statistical techniques and provision of ongoing reports
• Identification of requirements for data collection systems and other strategies that optimize statistical efficiency and data quality
• Identification, analysis, and interpretation of trends or patterns in complex data sets
• Filteration and “cleaning” of data, and review of computer reports, printouts, and performance indicators to locate and correct problems
• Working closely with management to prioritize business and information needs
• Locate and define new process improvement opportunities

Knowledge, Skills & Experience:

• Proven working experience as a data analyst, ideally 5+ years of experience
• Ideally 5+ years of experience in a Managed Service Provider organisation
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Strong knowledge of and experience with business intelligence and reporting tools (Qlik, Business Objects, etc.), databases (SQL, etc.), programming (JavaScript or VBA)
• Knowledge of statistics and experience using statistical packages for analysing large datasets (Excel, SPSS, SAS, etc.)
• Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• BS in Mathematics, Economics, Computer Science, Information Management or Statistics
• ITIL Foundation or ISO/IEC 20000 Foundation will be a plus
• Articulateness – both written (e.g. for reports) and verbal
• Metrics – The collection, analysis and application of historical and synthetic measurements in the estimation of process activities.
• Information Acquisition – Identifying gaps in the available information required to understand a problem or situation and devising means of remedying gaps.
• Initiative Being proactive, taking action and anticipating opportunities.
• Persistence – Meeting targets and fulfilling agreements even when adverse circumstances prevail
• Familiar with Operations Management – Methods, techniques and tools for planning, organising, resourcing, directing, co-ordinating and monitoring on-going (non-project) activities
• Proven ability to influence cross-functional teams without formal authority
• Good technical understanding and an ability to translate technical requirements and specifications into easily understood reporting requirements

The Service Asset and Configuration Administrator shall:

The Service Asset and Configuration Administrator is primarily responsible for the overall direction of the Service Asset and Configuration Management process. he will provide guidance to the Operations and other MEEZA Business Groups as it relates to the design, implementation, and ongoing upkeep and governance of the CMDB and related process.

• Main responsibilities
• Manage the Service Asset & Configuration Management (SACM) policies and processes.
• Define, control and optimise service assets and configuration items, and maintain accurate configuration information on the historical, planned, and current state of these items and their relationships with one another.
• Select and identify the configuration structures for all the infrastructure’s CIs, including their ‘owner’, their interrelationships, and configuration documentation.
• Ensure that only authorized and identifiable CIs are accepted and recorded, from receipt to disposal. It ensures that no CI is added, modified, replaced or removed without appropriate controlling documentation, e.g. an approved Change request, and an updated specification.
• Identify and maintain a definitive software library (DSL) and track installed software and software license usage, relating each software item to the appropriate CI on the Configuration Management system.
• Ensure that Configuration Management interfaces directly with systems development, testing, Change Management and Release Management to incorporate new and updated product deliverables. Control should be passed from the project or supplier to the service provider at the scheduled time with accurate configuration records.
• Create and maintain identification schemas for configuration management libraries, assets, and configuration items.
• Ensure regular auditing and housekeeping of the SACM databases. You will also audit to verify the physical existence of CIs and check that they are correctly recorded in the CMDB.
• Liaise in the management of the licensing of software for the Internal and Enterprise Systems, assisting in all internal and external licensing compliance audits. Accountable for data output from the CMDB as leveraged by other ITIL processes.  You will provide monthly Service reports, reports all current and historical data concerned with each CI throughout its life cycle, and conduct continuous process improvements to provide a stable production environment enabling the best customer experience possible.
• Select and identify the configuration structures for all the infrastructure’s CIs, including their ‘owner’, their interrelationships and configuration documentation.
• Allocate asset identifiers and label each item, and relate each item to the appropriate CI on the Configuration Management system.
• Evaluates existing asset and configuration management systems and the design, implementation, and management of new/ improved systems for efficiency and effectiveness
• Evaluates asset and configuration management tools and recommend those that best meet MEEZA’s budget, resource, timescale, and technical requirements; directly or indirectly customises proprietary tools to produce effective asset and configuration management environments in terms of databases and software libraries, workflows, and report generation
• Reporting of all current and historical data concerned with each CI throughout its life cycle.
• Implement the Service Asset & Configuration Management (SACM) policies and processes.
• Plans population of the CMS; manages CMS, central libraries, tools, common codes, and data; ensures regular housekeeping of the CMS
• Ad hoc assignments within the Internal and External Systems Business unit, as required.

Problem Solving & Complexity

• Agrees assets to be uniquely identified with naming conventions; ensures that staff comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates
• Proposes/agrees interfaces with Change Management, Problem Management, Release Management, other operation groups , finance and administration functions
• Agrees scope of the configuration management processes, function, the items that are to be controlled, and the information that is to be recorded
• Monitors the performance and capacity of existing CMDB and recommends improvement opportunities and undertakes standard housekeeping and fine-tuning under change control
• Provides operating collaboration to the technical administration and support team for the CMS, central libraries, tools’ common codes, and data.
• Ensures the integrity and operational performance of the CM systems ensures the integrity and operational performance of the CM systems

Knowledge, Skills & Experience:

• University degree in computer science, information systems or software engineering
• Experience implementing a successful CM practice for an IT Infrastructure and Managed Servicer Provider environment
• The ideal candidate will have hands-on experience in establishing or operating Service Asset & Configuration Management processes, ideally using the HP Service Manager and uCMDB toolsets
• 5+ years of relevant experience in configuration management
• ITIL experience and certification are required
• Excellent problem solving / analytical skills
• Previous experience doing configuration work with ITIL
• Must understand the flow of data through multiple channels
• Experience with developing and implementing Configuration Management processes and tools based on the ITIL framework is required.
• Experience conducting requirements analysis activities to identify criteria for Infrastructure Configuration Items (CI), relationships between CIs are required. (also experience related to naming styles and conventions)
• Experience obtaining support through a well-designed communication and awareness program.
• Experience with Change, Release, Problem, Incident, and SLA Management processes and tools is required.
• Experience in developing system architecture diagrams and requirements documents is a plus.
• Experience in developing the CMDB schema logical data models is required.
• Experience with ITIL Configuration Management principles including CM Planning, CM Control, CM Status Accounting, CM Auditing is required.
• Good understanding of physical and logical relationships of the configuration item.
• Auditing process from discovery tools to the real-time environment.
• Proven experience in interacting with Infrastructure operation components such as data centre operations, Network Management, Database Management, and Storage Management is required.
• Strong verbal and written communication skills are critical. The candidate must be able to effectively interact with all levels.
• Should be able to adapt to a changing environment.
• Manage and implement continuous improvement processes. Monitor for effect.
• Establish and maintain appropriate quality control systems for the validation of data input and output.

The primary responsibility of the Service Desk Analyst is to

• Ensure full availability of Service Desk telephone and email support during shift.
• Provide telephone and email support for clients and users.
• Proactively monitor support mailboxes and log in to the system.
• Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool.
• Create, document, and review work instructions to help deal with similar incidents and requests.
• Take full ownership of all open Incidents and Service Requests and update them on a daily basis as a minimum.
• Support Work Place Services in providing desk-side support to resolve users’ issues.
• As a result, members of the Service Desk team must have excellent verbal and written communication skills and troubleshooting skills as well as a thorough knowledge of all MEEZA’s products, services, tools, and Service Management processes
• Availability of the Service Desk telephone and email support.
• A high percentage of first contact resolution of clients’ and users’ Incidents and Service Requests.
• Achieve a set level of first-level resolution of clients’ and users’ Incidents and Service Requests.
• Ability to create work instructions to share acquired knowledge with peers.
• To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
• To work and be measured against strict Service Level Agreements
• Provide clients and users with clear, concise updates in relation to their Incidents and requests.
• Ability to work in all possible shifts (24*7 on shift basis).

Operating Environment, Framework & Boundaries

• Work within technical strategies driven by business objectives and Enterprise architecture based on industry-recognized standards
• Must have the ability to work effectively in a multi-national, multi-cultural environment
• All outputs must adhere to the MEEZA SMF and agreed ISO standards

Communications and Working Relationships

• Support in the resolution of client-related incidents
• Support continuous communication with all MEEZA clients on the status of their Service Requests
• Maintain technical compliance with all business directions and standards
• Undertaking to train entry-level employees

Knowledge, Skills & Experience:

• Post-secondary education in IT or related field
• Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA and CCNP)
• Hands-on experience of the different network systems such as CISCO IPT, VPN service, and first-level basic network troubleshooting skills.
• ITIL v3 / v4 Foundation (Training will be provided).
• At least 2 years of experience supporting end users via phone and emails.
• In-depth knowledge and experience about the different end-user environments such as – but not limited to – Microsoft Office Suite, print management and administration, file sharing and collaboration, and basic hardware knowledge.
• Hands-on experience with Microsoft Operating systems (Windows 10, Windows server).
• Experience required with Microsoft Active Directory, Exchange, Azure and O365 administration.
• Appropriate knowledge about IT security fundamentals.
• Hands-on experience with endpoint security systems.
• Basic knowledge of desktop/server virtualization.
• Experience with HP Service Manager is a plus.
• Experience with Microsoft Active Directory, Exchange and O365.
• Experience or knowledge about SCCM, Intune, and Bitlocker is highly recommended.
• Operational experience in maintaining complex IT environments.
• Excellent English and Arabic written and verbal communication skills.

The primary responsibility of the Senior Workplace Services Engineer

• Provide onsite IT support for clients and users.
• Be responsible for resolving or escalating customer reported Incidents and Service Requests assigned to the Workplace Services team.
• Create, document, and review work instructions to help deal with similar incidents and requests.
• Take full ownership of all open Incidents and Service Requests and update them on a daily basis as a minimum.
• Ensure that all Workplace Services processes are followed
• Backlog management to reduce the duration of Incidents or Service Requests remain open
• Provide guidance to Workplace Services Engineers regarding the escalation process
• Inform management of any P1 tickets or problematic tickets and escalate accordingly
• Train new joiners
• Suggest to management ways to improve the service delivered by the Workplace Services
• Raise possible KBAs and guides to management for approval and assignment
• Ensure that all issues related to the Workplace Services Team are escalated immediately to management

As a result, members of the Workplace Services team must have excellent verbal and written communication skills and troubleshooting skills as well as a thorough knowledge of all MEEZA’s products, services, tools, and Service Management processes.

• Ability to create work instructions to share acquired knowledge with peers.
• To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc.)
• To work and be measured against strict Service Level Agreements
• Provide clients and users with clear, concise updates in relation to their Incidents and requests.
• Ability to work in all possible shifts.

• Work within technical strategies driven by business objectives and Enterprise architecture based on industry-recognized standards
• Must have the ability to work effectively in a multi-national, multi-cultural environment

All outputs must adhere to the MEEZA SMF and agreed ISO standards

• Support in the resolution of client-related incidents
• Support continuous communication with all MEEZA clients on the status of their Service Requests
• Maintain technical compliance with all business directions and standards

Undertaking to train entry-level employees

• Application of best-practises to technical and process development.

Provide insight on areas for improvement within MEEZA Workplace Services for process effectiveness and increased efficiency.

This job is free to determine how to achieve clearly defined annual departmental objectives through directing others. It is covered by functional policies (as distinct from procedures) and precedents. It is subject to executive management review and direction.

Knowledge, Skills & Experience:

• Post-secondary education in IT or related field
• Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP, MCTS, CCNA and CCNP)
• Experience with Active Sync and mobile device support
• At least 1-year support of Cisco IPT systems.
• Troubleshooting and problem analysis skills.
• ITIL v3 Foundation (Training will be provided.)
• Experience with HP Service Manager is a plus.
• Operational experience in maintaining complex IT environments.
• Excellent English written and verbal communication skills. Knowledge of Arabic is a plus.

The primary responsibility of the Marketing Assistant

• Responsible to assist the Marketing and PR Manager with planning and execution of public relations and marketing activities for the Commercial Department in order to increase awareness, generate leads and increase revenue.
• Coordinate and develop ongoing communications such as press releases and supporting multimedia assets, maintaining promotional materials inventory; events, planning meetings and trade shows; maintaining databases; preparing reports and any need requested by the Marketing and PR Manager.
• Ensure that all MEEZA’s marketing activities represent the Arabic culture well and appeal to our Arabic clients by also assisting the Marketing and PR Manager in developing and managing all PR and Marketing activities.
• Events coordination: ensure impactful representation at industry events and coordinate company events in line with the overall Marketing Strategy.
• Work with the advertising agency and other third parties as required to ensure optimum execution of marketing projects.
• Coordinate and develop ongoing communications such as press releases and supporting multimedia assets, maintaining promotional materials inventory; planning meetings and trade shows; maintaining databases; preparing reports and any need requested by the Marketing and PR Manager.
• Assist in providing content for marketing and sales collateral (eg: brochures, advertisements, web content, forums, etc).
• Manage the production, ordering, and distribution of company marketing and promotional items.
• Manage the planning and production of marketing collateral (brochures, flyers, gifts etc).
• Prepares marketing reports by collecting, analyzing, and summarizing data provided by team members.
• Plans meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists.
• Maintain contacts and mailing lists, in addition to registering new leads collected during events into CRM system Archive news clippings, interviews, and all other Marketing related documents.
• Provide recommendations regarding the development/administration of Marketing Policies, Procedures and Programs Coordinate and facilitate communication and documents flow within the team.
• Perform all other tasks as assigned by the Marketing and PR Manager.

Knowledge, Skills & Experience:

• Bachelor’s Degree in Marketing, Business Administration, or equivalent.
• Related work experience, preferably in events coordination, communication, marketing and/or public relations, and execution of marketing campaigns.
• Experience in providing marketing content and managing the production of marketing collateral.
• Must have excellent written and verbal communication skills in Arabic and must be proficient in English.
• Creative skills and a good eye for design.
• Graphics design capabilities is a plus.
• Strong typing and computer application skills.
• Proactive team player with a flexible attitude.
• Ability to correspond diplomatically with internal and external suppliers.
• Ability to multi-task and work to a deadline.
• Attention to detail.

• This role will combine data, analytics, and application architect skills with strong business knowledge to solve business problems by understanding, preparing, and analyzing data to understand opportunities for technology adoption within the client’s application portfolio and provides recommendations to optimize business results.
• Work with business leaders to solve business problems through the adoption of technology, building an IT Modernization Roadmap to the future
• The role will work on pre-sales, solution, and project assignments to design, deliver and assure technical solutions. Develop solutions by understanding, preparing, and analyzing data to understand opportunities for technology adoption within the client’s application portfolio and provides recommendations to optimize business results
• Utilize consulting assets to collect application portfolio data and create insights to define transformation paths for their application portfolio. The methods used will continuously update the data on the application portfolio as well as the client priorities and strategies used in the modeling used to create the IT Modernization Roadmap.
• Analyse and assess existing client application portfolios; shape and deliver appropriate modernization pattern-based solutions including the creation of client modernization roadmaps
• Strong analytical skills and an ability to define and articulate the precise nature of any given situation appropriately to the target audience whether technical or non-technical.  Modernize enterprise business applications to use Containers, Container Orchestration Platforms, Micro-Services, and DevOps
• Understand the technical risks associated with each aspect of the service and/or project and ensure these are mitigated in the design
• Liaise with 3rd Party suppliers and other partners when and where required to meet customer requirements.
• Capture requirements from multiple stakeholders (business, IT support areas, legal) and interact with other cross-functional teams to provide migration strategy: architect, design, develop, test, and release planning
• In this role, the candidate will demonstrate:
• Technical focus and drive
• Vision and innovation
• Commercial awareness
• Accountability and responsibility
• High quality documentation and communication skills
• Flexibility, responsiveness, and ability to work to specific deadlines

Knowledge, Skills & Experience:

• Experience in public, private, and hybrid cloud solutions (IaaS, PaaS, and SaaS)
• Experience in the migration of infrastructure, data, and applications out of the legacy datacentres to the cloud and hybrid environments
• Good understanding of Virtualization technologies such as VMware vSphere, Redhat KVM and Oracle KVM
• Good understanding of hardware technologies such as Hyper-converged and converged infrastructure technologies, Storage technologies and backup technologies
• Fully understand standard architecture methodologies, processes, and best practices
• Demonstrate experience in portfolio analysis and discovery using tools to drive the needed analysis
• Proven track record in developing and advising clients on Application Modernization roadmaps
• Experience in evaluating application portfolios using data and analytics
• Experience in delivering Application Modernization using Public Cloud Technologies; DevOps, Integration, Containerization and Container Management, Kubernetes, OpenShift, Docker Enterprise and Cloud Foundry
• Knowledge of Agile practices and governance
• Experience in cloud architecture planning, estimation, application migration and cloud governance
• Modelling cloud infrastructure (Azure VNets, NSGs, App Gateways, Backend pools, Certificate Management)
• Foundational knowledge of Identity Life Cycle Management, Runtime enforcement (e.g., APIs), Privileged Access Management, Identity federation (e.g., SAML), Conditional Access policies (Azure AD) with experience in administering B2B and B2C applications
• Must have a strong understanding of Azure Architected Frameworks in cloud production environments and understand how to use that knowledge to drive the customer’s application/infrastructure workload migration to the cloud. Develop cloud native strategies and solutions for client requirements, leveraging platforms and methodologies such as PaaS/Agile/DevOps etc.
• Experience with digital transformation technical domains
• Experience in database migration and modernization; Data Transformation
• Experience in producing end-to-end Cloud based solution designs, putting together technologies from multiple IT areas including mobile devices; packaged and bespoke applications; infrastructure tooling and ITIL-based processes.
• Qualifications
• Bachelor’s degree in computer science or IT equivalent degree
• 8+ years practical hands-on experience, with minimum 5 years as Cloud Architect
• Certification in Cloud Platforms (Microsoft Azure architecture, Oracle OCI Architecture) is a preferred
• Must have a detailed and analytical approach with hands-on experience and strong organizational skills.
• Excellent interpersonal skills as well as written/oral communications skills are essential
• Languages
• A bilingual (English/ Arabic) Architect is preferred

• Reporting to the Chief Operations Officer, the Bid Coordinator acts as a single point of contact for all aspects of solution concept, design, proposal, Terms & Conditions, Cost Factors, and Commercial Model (Commercial and Technical) from initial customer engagement through to contract signing. This includes complete handover to the Project Manager upon award.
• The Bid Coordinator is responsible for submitting a completed bid to an existing or prospective client via the account manager, on time and within budget. He/she has to ensure that all the client’s requirements have been answered as fully as possible and that the organization has given itself the best possible chance of success.
• Conceptualization, development, design and maintenance of the bid management process for MEEZA Services.
• Reviews analyze and understand the customers and RFP requirements.
• Produces a cost-complete Bid Plan.
• Initial Risk Register summary and completed Risk Register.
• Establishing the Bid Library.
• Managing the output of Discovery activities including assumptions and dependencies and planning for Due Diligence completion.
• Ensure the bid team is staffed, engaged, and equipped to fulfill its respective tasks.
• Manages pursuit-related third-party and intermediary relationships via the Alliances team.
• Coordinates with sales team to develop pursuit strategy/win themes.
• Facilitates Storyboard, Kickoff, and Checkpoint meetings.
• Communicates messages and strategies to the team.
• Oversees pursuit calendar, Bid plan and Bid Action Items.
• Reviewing and monitoring progress and resolving issues and problems.
• Participates Bid health-check sessions.
• Transition successful bids to the Project Manager

Knowledge, Skills & Experience:

• University degree in computer/technology/electrical
• Minimum of 5 years experience in IT Services organization in bid, Presales, or project management disciplines.
• Technology expertise and technical architecture comprehension. (desirable)
• Sales environment exposure, with the ability to support sales teams within a highly sales-driven culture.
• Project Management accreditation (PMI/Prince2) (desirable)
• Excellent communications skills for technical and business audiences.
• Consultative approach to managing customer relationships.
• Multi-lingual: fluent oral and written English (must) and Arabic (desirable).
• Good Commercial awareness with business acumen.
• Good overall know-how of IT Services industry (Consulting, Application, Networking, Security and Infrastructure).
• Lateral thinker with an agile approach to problem-solving.
• Planning and organizational skills and excellent project management skills.
• Well-developed presentation skills.
• Pro-active personality.
• Team player.
• Flexible approach to work, due to multi-locations and diversity of roles.

The Sales Director will oversee all of MEEZA’s sales aspects, reporting to the Chief Commercial Officer. The primary functions of this job include new business acquisition, revenue generation, revenue retention, and opening of new accounts. The Sales Director owns the sales plan and its execution, including accountability for revenue attainment and managing targets to forecast.

In addition, the Sales Director shall:

• Develop the Sales Strategy based on market research and competitor analysis
• Prepare the Sales Organisational Chart
• Restructure and align each member of the sales team to the sales strategies to generate revenue based on the strategic objectives
• Mentor and supervise the sales account managers and lead them to expand MEEZA clients
• Develop short and long-term sales plans in support of organisational strategy and objectives
• Direct implementation and execution of sales policies and practices
• Recommend sales strategies for improvement identifying and generating leads; managing prospect pipeline from interest (establishing relationship), development (understanding need), and close; achieving sales goals
• Assist in the creation and development of new products and bringing them to market
• Coordinate with Marketing and Operations functions to ensure efficient operations and achieve organizational objectives
• Manage the RFP/RFQ process with Bid team
• Build, develop and manage a sales team capable of carrying out needed sales and service initiatives
• Establish strong relationships with key influence centers within the industry
• Act as business and sales spokesperson as appropriate in customer, industry, and business environments
• Develop Go to Market on local and regional projects and markets which show the most potential. Expand the company’s revenue base through the development of large long-term projects
• Be responsible for regional sales to expand client base through sales calls, advertising, brochures, and conferences. Stay in touch with clients key personnel changes and key company mergers
• Monitor the competition and look for openings to market our products when the opportunity presents itself
• Create a monthly/quarterly written local/regional sales report to be supplied to the Chief Commercial Officer that summarizes the sales activities, upcoming opportunities, and key projects captured during the quarter
• Establish and manage regional sales budget
• Be responsible for monthly sales forecasts
• Assist with proposal writing
• Maintain communications with clients to ensure the clients expectations are being met, relay results and additional requirements to the appropriate operations manager
• Manage sales opportunities electronic database. Update all client contacts and client-related information in the master contacts system

Knowledge, Skills & Experience:

• University Degree in Business, Computer Science/Engineering, IT, or related discipline
• Minimum 10 years of sales experience, with at least 50% of this time spent solving significant business enterprise problems
• Expert knowledge and understanding of the IT Services industry
• International experience and/or the Middle East
• Proven leadership skills with an ability to influence without authority
• Proven ability to build a strong team without compromise
• Honed full-cycle technical project management and product management skills
• Outstanding written and verbal communication skills, with a belief in openness and transparency
• Outstanding interpersonal skills with an ability to work effectively with diverse groups of people
• Strong dedication and commitment to personal excellence
• Ability to think and contribute at the strategic level and challenge others accordingly
• Experience taking IT Services and products to market and growing the product revenue year over year
• Broad knowledge of system architectures, development methodologies, and solutions architecture design
• Demonstrates passion and enthusiasm for an organization’s vision, and motivates, leads, and empowers others to achieve organizational goals
• Minimum 5 years of successful experience managing large interdisciplinary teams and complex projects
• Demonstrates an intellectual and professional leadership style that supports the attainment of respect and credibility by others
• Ability to travel internationally (up to 25%)
• Motivation necessary for achieving or surpassing objectives; passion for improving the delivery of services with a commitment to continuous improvement
• Inspires and leads others towards high levels of performance
• The candidate will have proven sales excellence (Top 5%). Minimum 10 to 15 years outside sales experience with high-end IT Services and solutions provider, currently selling to domestic and international commercial and government/military customers
• The ability to read, understand and interpret financial statements is a plus. Budgeting experience is a must
• Knowledge, understanding, and ability to converse with IT professionals on services and solutions are a must. Knowledge of customer legal, regulatory, and standards environment, including ISO 17799, 20000, 27001 is a plus
• Knowledge of IT Services industry and professional associations and how to leverage them to achieve Company sales goals and quotas are a must. Knowledge of ICT industry technologies and trends, with the ability to convert this knowledge into actionable, successful strategies and tactics is a must
• Must have demonstrated ability to communicate clearly, both orally and in writing, with customers at all levels from administrative staff to organizational decision-makers and leaders
• Proven ability to execute sales functions for a start-up from conception to high revenue industry leader is a must

The primary responsibility of the NOC Engineer is to:

• Pro-actively monitor and resolve events that are detected by the system monitoring toolsets.
• Be responsible for, resolving or escalating Incidents that have been logged.
• Contribute/Create and peer review Change Requests, Contribute/Create and peer review procedures or work instructions related to processes, the solution builds, device configurations or deployments
• Follow a set of daily procedures to ensure and maintain systems stability and security on behalf of MEEZA and its clients

As a result, members of the NOC team must have excellent troubleshooting skills as well as a thorough knowledge of all MEEZA’s products, services, and Service Management processes.

• Communicate effectively with internal members of staff and clients on both a business, technical and operational level
• Ability to diagnose service-related issues in complex environments
• Ability to research technical issues and discuss possible resolutions with peers or senior engineers
• To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
• To work and be measured against departmental KPI’s and performance metrics
• Provide clients with clear, concise updates in relation to their solution
• Support the Service Desk, SOC, and Service Delivery Teams.

Participate within the NOC 24X7X365 support shift and standby systems

• Qualifications, Experience, & Skills:

Qualifications, Experience & Skills:

• University Degree in IT or related field
• Current Microsoft certifications backed up with 4-5 years practical hands-on experience
• Up-to-date Microsoft Practical hands-on experience on:
  • Active Directory
  • Exchange
• Network analysis skills ideally in a Cisco environment
• Experience in server maintenance (Patching, hardening etc.)
• Key understanding of virtualization technologies
• SQL knowledge would be an advantage
• Office 365 and Azure knowledge would be an advantage
• Strong troubleshooting and problem analysis skills
• ITIL V3 foundation

The primary responsibilities of the Database Administrator:

• Implementation, configuration, maintenance, and performance of critical SQL Server RDBMS systems, to ensure the availability and consistent performance of our corporate and client applications
• Perform system administration activities
• Monitor application performance
• Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security.
• Support the daily business activities by responding within operation level agreements (OLAs) to all support tickets as they occur.
• Document new requirements, participate in overall design, test, and implement new features.
• Deploy enhancements and changes on SQL database systems as required
• Seek out methods to better handle data and increase system efficiency
• Independently analyze, solve, and correct database-related issues in real-time, providing problem resolution end-to-end.
• Refine and automate regular processes, track issues, and document changes
• Perform scheduled maintenance and support release deployment activities after hours

Knowledge, Skills & Experience:

• University Degree in Information Systems and equivalent experience
• 3+ years MS SQL Server Administration experience required
• Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools
• Experience in backups restores and recovery models
• Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server
• Experience working with Windows servers, including Active Directory
• Excellent written and verbal communication
• MCTS, MCITP, and/or MVP certifications are a plus
• Experience in Oracle database support is a plus

• The primary responsibility of the EMS Engineer is to develop, define and maintain the technology standards for Enterprise Management Systems specific discipline.  The EMS Engineer will use their advanced knowledge and technical expertise, coupled with dedication to customer service, to deliver service excellence to MEEZA and its clients.
• The EMS Engineer will also be responsible for the day to day installation, administration, and management of the Enterprise Management Systems
• The EMS Engineer should seek out new ways to improve the customer’s service experience throughout their functional area(s) including technical and service management disciplines (process).
• The EMS Engineer is responsible for the technical and process standards for the Enterprise Management Systems discipline and works with other Architects and Engineers to ensure MEEZA IT infrastructure operates in unison.
• In addition, a major responsibility for the EMS Engineer is to drive and manage the Enterprise Management Systems implementations/Up-gradations (HP BTO).

• Provide operational and technical support as the highest level of expertise within MEEZA for Enterprise Management Systems
• Influence and execute the product strategy and roadmap for MEEZA’s Enterprise Management Systems
• Manage the product engineering line life cycle from conceptualisation to tactical activities for Enterprise Management Systems
• Ensure the products/services are fully integrated into MEEZA’s Enterprise management tools
• Accountable for the security and stability of the products and services deployed for Enterprise Management Systems
• Maintain a complete, documented technical standard and baseline for MEEZA’s Enterprise Management Systems
• Provide technical expertise and knowledge to the Solutions and Sales team driving revenue opportunities
• Develop and engineer non-standard solutions where required ensuring there is a route to standardization and further monetization of that effort
• Provide operational and technical support as the highest level of expertise within MEEZA for Enterprise Management Systems

• Provide monthly capacity, availability and reliability reporting for all technical and operational facets of products and services related to discipline

Knowledge, Skills & Experience:

• University Degree in IT or related field
• 10+ years in IT services or related service-based organisation
• 5+ years in a role of technical and/or process ownership
• Expert ability in the design, architecture, engineering, and maintaining of Enterprise Management Systems environments (HP OM/OMi, NNMi, OBR, uCMDB, Data Center Automation Tools etc)
• Certifications in HP BTO software are highly desirable
• Certifications in ITIL are highly desirable
• Advanced understanding of enterprise data centre (Tier-III and Tier-IV) technologies and practices
• Advanced understanding of network, security, and storage architectures
• Operational experience in managing/maintaining complex technology environments
• Advanced understanding of technology and process frameworks including ITIL, CMMI, TIA-942, Zachman, and The Uptime Institute
• Excellent written and verbal communication skills with a specific focus on technical and operational documentation

The primary responsibilities of the Platform Engineer:

• To handle daily Platform Systems projects and tasks
• To take the responsibility on delivering Platform Systems implementations following MEEZA’s standard architecture
• To ensure service availability and performance targets are achieved
• To act as a point of escalation for the Service Desk (Event handling and incident resolution)
• Support Platform Systems pre-release and release-delivery activities (when requested)
• Create, document, and implement procedures related to solution builds, device configurations and deployments
• Develop and release Platform Systems solutions and deliverables
• Self-startup and team player
• Self-motivated to take ownership of projects without much supervision
• Steady and fast implementer
• Ability to time-slice between multiple platforms and multiple customer requirements
• Communicate effectively with clients on both a business, technical and operational level
• Ability to diagnose various platform systems-related issues
• Ability to research technical issues and implement resolution strategies when required
• To work within structured and defined service management practices (Incident, Change, Configuration, Problem Management, Release Management, etc)
• To work and be measured against strict Service Level Agreements
• Provide quality assurance validation and verification of Change and Release Management processes
• To provide a technical lead presence in the implementation of client solutions
• To maintain an accurate reflection of all client solutions through Configuration Management Data Base (CMDB), documentation, and online portals
• Continually improve build, release, and installation process by integrating additional automation systems
• Provide clients with clear, concise updates in relation to their solution
• Support the Wintel Engineers and Platform Architects

Knowledge, Skills & Experience:

This position is mainly for the candidates fulfilling the below criteria:

1. Storage systems – Expert level
2. Hardware – Expert level
3. UNIX / Linux Operating system – Intermediate level
4. Backup systems – Intermediate level

• Experience from a Service Provider preferred
• Operational experience in managing Storage Arrays (HP 3PAR, Huawei oceanStore, EMC Unity & VNX, Netapp FAS, Dell PowerVault)
• Operational experience in managing Brocade and Cisco MDS SAN Switches and Fabrics along with ISL for FC Inter Sites Link Connectivity
• Operational experience in managing vSphere Metro Storage Cluster (vMSC) using HP 3PAR Peer Persistence
• Important knowledge/experience on HP servers (DL, c7000 Enclosure and Blades Virtual Connect), HP DL, DELL PowerEdge and Fujitsu PRIMERGY rackmount servers.
• Important knowledge/experience on HP OneView
• Should be able to conduct Periodic Hardware firmware upgrades and onsite physical activities
• Should have good experience on hardware racking, stacking, labelling inside datacentre
• Should have good experience on Servers systems installations, implementations and configurations (Build, Backup and Monitoring)
• Important hands-on and experience on Linux Operating systems (RHEL 6.x, 7.x)
• Important hands-on and experience on Redhat Linux Clustering
• Important knowledge/experience on VERITAS Netbackup software and physical appliances, HP Data protector and HP StoreOnce backup appliances, EMC Networker and DataDomain backup appliances.
• Important knowledge on HP Tape Libraries, LTO6 & LTO7 tapes.
• Should have good knowledge and experience about backup tapes management like handling, movement and transportation for off siting using case safes and fire safes
• Should have good knowledge about backup tapes environmental controls for temperature, humidity, heat etc…
• Important knowledge on Disaster Recovery Solutions
• Understanding of DNS architecture
• Understanding of Enterprise Management Systems( HP Openview)
• In-depth trouble shooting and problem analysis skills
• Hands on experience managing and implementing virtual and physical environments

Education:

• Bachelor’s Degree in Computer Science or equivalent
• Storage Arrays Systems Certification is a must
• HP Hardware (servers & tape libraries) Certification would be a plus
• Redhat Certifications would be a plus
• Backup Systems certification would be desirable
• ITIL v3 foundation or equivalent Service Management knowledge
• Ability to design and deploy client solutions
• Operational experience in managing/maintaining complex platforms within a managed service environment
• Excellent English written and verbal communication skills with specific focus on technical and operational documentation

The primary responsibilities of the Senior Network Engineer:

• Handle daily network and security projects and tasks
• Provide supervision and required assistance to Network Engineer(s)
• Scheduling and Overseeing Preventive Maintenance of the Network Infrastructure
• Support and administer Network Security environments in line with IT security policy
• Monitor Network performance and ensure system availability and reliability
• To take the responsibility for delivering complex network implementations and following the MEEZA’s network and security standard architecture
• Ensure Network documentation is updated and also manage Network Inventories and spares
• To act as a point of escalation for network issues (Event handling and incident resolution)
• Troubleshooting network problems and outages, scheduling upgrades, and collaborating with Network Engineers on network optimisation
• Create, document, and implement procedures related to solution builds, device configurations and deployments (with the Solution Architect team)
• Develop, test, and release network solutions and deliverables
• Manage Configuration of all Network equipment by maintaining the configuration backups.
• Self-motivated to take ownership of projects without much supervision
• Willing to work flexible hours and on weekends
• Ability to time-slice between multiple networks and multiple customer requirements
• Communicate effectively with clients on both a business, technical and operational level
• Ability to diagnose various network-related issues
• Ability to research network technical issues and implement resolution strategies when required
• To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
• To work and be measured against strict Service Level Agreements
• Provide quality assurance validation and verification of Change and Release Management processes
• To provide a technical lead presence in the implementation of client solutions
• To maintain an accurate reflection of all client solutions through Configuration Management Data Base (CMDB), documentation and online portals
• Continually improve build, release and installation process by integrating additional automation systems
• Provide clients with clear, concise updates in relation to their solution

Knowledge, Skills & Experience:

• Experience from a managed services provider class networks and operations
• Well knowledge/experience on MPLS networks (L2VPN/L3VPN/TE)
• Well knowledge/experience on advanced routing and switching (L2/L3)
• Well knowledge/experience on the service provider routing protocols (OSPF, ISIS, BGP)
• Well-knowledge/experience on Next-Generation Firewalls, Next Generation IPS and APT solutions (Cisco, Palo Alto , Fortigate …)
• Well knowledge/experience on Cisco ASA Firewalls, Cisco AMP, and Cisco ISE
• Well, knowledge/experience on Cisco ISR and ASR Routers and Cisco /Aruba Switch.
• Well knowledge/experience on Data Centre technologies and platforms (as, Cisco Nexus 7K/5K/2K)
• Well knowledge/experience on Cisco Computing Systems (Cisco UCS) and Cisco SAN Switches
• Knowledge/experience on the network and server load balancers like F5 BIG-IP LTM and ASM.
• Hands on experience managing and implementing virtual networks
• Cisco Optical or Unified Communications Experience is a plus
• Knowledge/experience on any Network Management System (as, Cisco Prime, MRTG/PRTG, HP OV) and readying reports
• Visio design/diagramming skills
• In-depth troubleshooting and problem analysis skills

Education:

• Bachelor’s degree required in Computer Science or Electronics or Electrical Engineering
• CCIE RS or SP or SEC with 5 years of practical hands-on experience
• At least holding two CCxP certification specializations from Cisco Systems
• ITIL Certified

The primary responsibilities of the Network Engineer:

• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers etc)
• Provide remote troubleshooting and fault finding if issues occur upon initial installation
• Participates in the execution of networking projects: (Site visits, technical evaluation, installation, implementation and NRFU Testing)
• Maintain and support Customer/MEEZA’s LAN/WAN environment
• Provide remote support to on-site engineers , Senior Engineers, and end users/customers during installation, upgrades and troubleshooting
• Provide Level-2/3 support and troubleshooting to resolve issues
• Maintains up-to-date network documentation including Rack Layouts and Network Inventory details
• Responsible to adhere with all information security policies and procedures of MEEZA’s network and security standard architecture
• Willing to work flexible hours and on weekends
• Team Player, self-starter with the ability to complete tasks in an unsupervised environment
• Have high inability to diagnose various network-related issues
• Ability to research network technical issues and implement resolution strategies when required
• To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
• To work and be measured against strict Service Level Agreements
• Provide quality assurance validation and verification of Change and Release Management processes
• To provide a technical lead presence in the implementation of client solutions
• To maintain an accurate reflection of all client solutions through Configuration Management Data Base (CMDB), documentation and online portals
• Continually improve build, release and installation process by integrating additional automation systems
• Provide clients with clear, concise updates in relation to their solution-personal skills including politeness, and a positive general outlook

Knowledge, Skills & Experience:

• Experience from a managed services provider networks and operations
• Well knowledge/experience on routing and switching (L2/L3)
• Well knowledge/experience on routing protocols (OSPF, BGP)
• Well knowledge/experience on MPLS L3VPN networks
• Well-knowledge/experience on Cisco ASA, Palo Alto and Fortigate Firewalls and Cisco ISE.
• Well-knowledge/experience on Cisco ISR, ASR Routers,Cisco Catalyst/Aruba Switches.
• Well knowledge/experience on Data Centre technologies and platforms (as, Cisco Nexus 7K/5K/2K)
• Well knowledge/experience on Cisco Computing Systems (Cisco UCS)
• Knowledge/experience on the network and server load balancers like F5 BIG-IP LTM.
• Hands-on experience managing and implementing virtual networks
• Basic knowledge on Cisco wireless networks
• Cisco Optical or Unified Communications Experience is a plus
• Knowledge/experience on any Network Management System (as, Cisco Prime, MRTG/PRTG, HP OVO) and readying reports
• Visio design/diagramming skills
• In-depth troubleshooting and problem analysis skills

Education:

• Bachelor’s degree required in Computer Science or Electronics or Electrical Engineering
• At least holding two CCxP certification specializations from Cisco Systems

Main Responsibilities:

• Ensure maximum possible service availability and performance for MEEZA’s data centre environment.
• Provision of customer network services on core equipment for MEEZA’s data centre environment.
• Provide support services for Engineering and other technical teams responsible for service delivery within MEEZA’s data centre environment
• Manage and maintain the MEEZA Data Centre Facilities Monitoring and Management Systems that report on the status and performance of MEEZA’s data centre facilities.
• Fault handling and escalation; identifying and responding to faults on MEEZA’s data centre facilities liaising with internal technical teams and 3rd party suppliers, handling escalation through to resolution.
• Facilities maintenance; monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at MEEZA’s data centre facilities.
• Facilities provisioning for the installation of racks, setting up power, Ethernet, fibre and console cabling including remote power management.
• Maintenance of technical documentation for processes and procedures used throughout normal operations.
• Development of knowledge and skills in network and system administration, particularly with regard to MEEZA’s own architecture and platforms.
• Provide service cover for the Data Centre resources
• Carrying out changes and change controls
• Daily Stock Management
• Security Access control for Data Centre Works
• De-commission of Hardware
• Installation of Hardware
• Moving of Hardware
• Patching Requirements
• Support for collocation, managed service and data suite clients.
• Participate in a 24×7 call-out Rota if required.

Knowledge, Skills & Experience:

• Bachelor’s degree in electrical/mechanical engineering
• Min 12-18 Months experience in a Technical Support or similar role.
• Experience in monitoring and responding to BMS solutions and managing alarms across the full organizational breadth
• Working knowledge of facilities management tools focused on the data centre environment i.e. Aperture, Avocent
• Arabic language is a plus

The primary responsibilities of the Alliances Manager:

• Work closely with the Senior Manager of Strategic Alliances to define and implement partner plans and monitor progress and record results
• Develop and strengthen working relationships and trusted advisor status with key partners
• Handle medium to large-scale partnerships and ecosystem development for opportunities and projects, such as smart cities
• Refer leads of Senior Manager Strategic Alliances to qualify and maximize benefits
• Understand partners’ challenges and business opportunities for MEEZA
• Executes and optimizes Partners’ Development Roadmap Strategies
• Execute MEEZA’s partnering strategy and be held accountable for increasing the utilization rate of jointly developed programs
• Understand and learn about Alliance partner’s objectives and develop or leverage mutually beneficial channel programs
• Handle and own assigned tasks in relation to strategic alliances function which are not limited to requests analysis, scope pricing, escalations, BoQ & terms reviews and enhancements, suggesting multiple options for solution optimization, price reductions, and value creation, handover to design, and PMO, partner qualifications, and agreements finalization.
• Support in escalation on unresolved issues from partners for quick resolution across all MEEZA departments
• Handling partners escalations related to finance and PMO
• Support internal teams in choosing the right technology partner from a commercial perspective for introducing new services or enhancing/expanding MEEZA service portfolio
• Supporting Commercial and Project Management teams in meeting revenue recognition targets through interventions with partners
• Design / Compile teaming agreements that fit for purpose
• Generate savings for enhancing the bottom line on awarded opportunities
• Partners’ contracts reviews and optimization (new and renewal of contracts)
• Communicate proactively and articulate to management channel and market/client updates.
• Help identify core partner conflict and opportunity issues and put together next-step recommendations for how to move forward
• Participate in Steering Committees or QBRs and minuting the meetings for future actions
• Understand and learn about partner’s channel or marketing programs and leverage in MEEZA

Knowledge, Skills & Experience:

• Understand & have the ability to articulate channel segmentation and the value they bring to the sales process.
• Previous experience creating and launching a channel program is valued.
• 10+ years of relevant industry experience, preferably for a technology company.
• Ability to understand complex discounting and pricing structures.
• Works well in a matrix environment with both sales and non-sales departments.
• Must have the ability to work effectively in a fast-changing, fast-paced and demanding environment.
• Ability to influence and strong negotiation skills in getting buy-in from multiple stake-holders.
• Handled large-scale partnerships and ecosystem development projects, such as smart cities.

Education:

• BS degree or higher required with academic excellence, preferably in Business, Marketing or Economics

The primary responsibilities of the SOC Engineer:

• Making sound technical and business decisions in a sometimes resource-restricted environment
• Must be approachable and uphold values and characteristics of a MEEZA Employee at all times
• Maintain a good relationship with customers and internal functions while resolving their issues quickly and professionally
• Responsible for generation of observations and recommendations for operational optimization
• To assist in developing and implementing processes for detecting, identifying, and analyzing security-related events in coordination with the client’s security policy and risk management
• To identify vulnerabilities on corporate IT assets to mitigate the risk of exploitation of these vulnerabilities and to respond to such attacks in a professional and efficient manner

Knowledge, Skills & Experience:

Knowledge and Skills:

• Minimum 5 years experience focused in the IT Security field (e.g. Incident Response, Incident Investigation, Incident Remediation)
• Minimum 3 years experience in managing and administering a SIEM tool (e.g. ArcSight, LogLogic, enVision, Q1 Labs, McAfee ESM, etc.) and minimum 2 years experience in managing and administering a Vulnerability Management tool (e.g. Tripwire IP360, Qualys, Nessus, etc.)
• Minimum 3 years experience in developing Use Cases and creating Correlation Rules
• Minimum 3 years experience in hands-on security incident investigations (e.g. System and network compromise/breach, exploitation of vulnerabilities, etc.)
• Minimum 5 years experience in administering or managing Security Solutions such as Endpoint Security, Web and Email Filter, APT, etc
• A solid understanding of Information Security concepts; relating to the Confidentiality, Integrity, and Availability of information
• A solid background in various IT systems such as Windows, Linux, Network, and Security devices especially pertaining to logs generated in relation to security monitoring
• Sound knowledge of IT security best practices, common attack types and detection/prevention methods
• An excellent communicator at all levels
• Strong written and verbal communication skills
• Hands-on experience in creating custom detection signatures in a SIEM solution
• A strong background in SIEM and VM technology architecture and deployment
• An active interest in Cyber Security, incident detection, network, and systems security
• Exposure to IT service management best practices such as ITIL
• Experience in Security Information Event Management (SIEM) tools, creation of basic co-relation rules, and administration of SIEM.
• Should have expertise in TCP/IP network traffic and event log analysis
• Knowledge and hands-on experience in LogRhythm, QRadar, Arcsight, Azure Sentinel, Splunk, McAfee ESM, or any other SIEM tool
• Experience in delivering MSSP services
• Attention to detail and great organizational skills
• Programming or scripting knowledge e.g. Java, VBScript, PowerShell, Excel manipulation
• Strong desire for process and task automation
• Experience in conducting penetration testing activities
• Experience in performing forensic investigations (e.g. Memory Forensics, Computer Forensics, etc.)
• Experience in Configuration Microsoft Azure monitor, logs analytics, diagnostic logging & retention, vulnerability scanning.
• Experience in creating and customizing azure sentinel alerts.
• Experience in responding and recommending based on the alert.
• Experience in configuration playbook for security events in Azure Security Centre.

Certifications:

• Certified Ethical Hacker / Licensed Penetration Tester / Hacking and Forensics Investigator
• SANS-related qualifications e.g. GCIH, GCIA and GCFA
• AZ-500: Microsoft Azure Security Technologies

Education:

University degree in any field related to Information Technology

The primary responsibilities of the SOC Operator:

• Facilitate coordination between information security projects and operations
• Ensure security controls are executed according to policies, regulations, and standards
• Establish, produce and enhance information security, risk and conformance to operational security activities
• Participate actively in the development of security policies, procedures, and standards
• Suggest and verify baseline security configurations for applications, operating systems, networking along with telecommunications equipment
• Assist with the closing audit finding by performing/suggesting the required controls to meet the objective(s)
• Perform Security assessments based on business requests
• Develop Information Security Reports for MEEZA and clients
• Facilitate remediation of identified security vulnerabilities and mitigation of security risks
• Facilitate closure and implementation of action items identified from the security incidents
• Assessment and implementation of security technologies across various pillars of Information Security including, but not limited to endpoint security, network security, data protection, and privacy, thus enhancing the functionality of services with security in place
• Maintain organization’s compliance with various security standards such as ISO 27001/02, Qatar FIFA 2022 Cybersecurity Framework, National Information Assurance Policy – Qatar
• Manage and ensure all employees are compliant with the organizational Cyber Security Awareness requirements
• Review and update organizational security policies, processes, and procedures
• Draft the Monthly Information Security Executive Report
• Making sound technical and business decisions in a sometimes resource-restricted environment
• Must be approachable and uphold values and characteristics of a MEEZA Employee at all times
• Monitor SIEM, EDR, and other security tools for the detection and identification of security events
• Maintain a good relationship with customers and internal functions while resolving their issues quickly and professionally
• Responsible for generation of observations and recommendations for operational optimization
• Assist in developing and implementing processes for detecting, identifying, and analyzing security-related events in coordination with the client’s security policy and risk management
• Identify vulnerabilities on corporate IT assets to mitigate the risk of exploitation of these vulnerabilities and respond to such attacks in a professional and efficient manner

Knowledge, Skills & Experience

Knowledge, Skills & Experience:

• Exposure to IT service management best practices such as ITIL and ISO27001
• 5+ years in IT services or related organization
• Experience in ISO27001 process and procedures and can work on their own with little supervision
• A good communicator at all levels.
• Sound knowledge of IT security best practices, common attack types, and detection/prevention methods.
• Strong written and verbal communication skills
• Attention to detail and great organizational skills
• An active interest in Cyber Security, incident detection, network, and systems security.
• Experience or qualifications in network and systems monitoring
• Experience in successful implementation/exposure / participation of a Business Continuity and Disaster Recovery Program
• Experience in performing risk assessments and managing information security risks of an organization
• Minimum 3 years experience focused in the IT Security field (e.g. Incident Response, Incident Investigation, Incident Remediation) with minimum 2 years experience in IT services or related organization, which can include HelpDesk task and involvement in incident ticketing and initial investigation function
• Experience in using SIEM tools such as Azure Sentinal, Splunk, Dark Trace, ArcSight, LogLogic, Envision, Q1 Labs, Symantec Endpoint
• Experience in using Security Solutions such as Endpoint Security, Web and Email Filter, APT, etc.
• Software engineering, programming, or scripting knowledge. Java, .Net.
• An excellent communicator at all levels.
• Strong written and verbal communication skills.
• Sound knowledge of IT security best practices, common attack types, and detection/prevention methods.
• Attention to detail and great organizational skills
• An active interest in Cyber Security, incident detection, network, and systems security.
• Experience or qualifications in network and systems monitoring
• Exposure to Information Security Best Practices such as ISO27001, ISO31000, ISO 22301, COBIT for Risk, and NIST
• An understanding of Information Security relating to the Confidentiality, Integrity, and availability of information
• Understanding of IS regulatory requirements in the state of Qatar
• CISSP / CISA / CRISC / NIAP Implementer
• Certified Ethical Hacker
• Security+
• CCSP / CCSE
• SANS Related qualifications e.g. GCIH & GSEC

Education:

• University degree in any field related to Information Technology

The primary responsibilities of the Pre-Sales Engineer:

• Gather business requirements and formalize services/solutions requests
• Independently conduct small to medium engagements with clients
• Maintain current knowledge of the entire MEEZA portfolio
• Assist in the development of standard reusable MEEZA “productized” consulting service offerings, including the definition of tasks, deliverables, and standard estimates
• Work with sales and clients to define business/technical requirements and then propose solutions, based on MEEZA solutions/services that meet those requirements and fit within MEEZA’s Portfolio
• Answer client questions about MEEZA services and technical facilities in a succinct and coherent way
• Write technical proposals to meet client requirements, which should include hardware and some software specifications, some networking components, service planning and definition, diagrams, and pricing suggestions
• Hand off projects to the MEEZA technical team, with sufficient technical detail about the client’s agreed service
• To be aware of and comply with company and statutory requirements regarding health, safety, fire, and hygiene

Knowledge, Skills & Experience:

Knowledge and Skills:

• A minimum of 5 years experience in technical support or engineering-related role working with a wide variety of network and server technologies
• At least 5 years of experience in infrastructure architecture and design of complex distributed systems environments, including failover techniques, recovery/rollback, and application partitioning strong practical Microsoft systems administration skills
• Work on own initiative and under pressure with a strong ability to prioritize
• Experience in working within a sales environment
• Experience with modern software development methodologies, with emphasis on software and hardware architecture, and infrastructure design and development
• Familiarity with systems management concepts, processes, and standards (e.g., SNMP); capacity/performance management and tuning; and storage and network management
• Understanding of modern IT production datacentre hosting operations
• Good understanding of hardware technologies such as Hyper-converged and converged infrastructure technologies, Storage technologies, and backup technologies

Education:

• Bachelor’s degree in computer science or IT equivalent degree
• 8+ years of practical hands-on experience, with a minimum of 3 years in a supporting sales role
• Excellent interpersonal skills as well as written/oral communications skills are essential

The primary responsibilities of the SOC Senior Analyst:

• Making sound technical and business decisions in a sometimes resource-restricted environment
• Must be approachable and uphold values and characteristics of a MEEZA Employee at all times
• Maintain a good relationship with customers and internal functions while resolving their issues quickly and professionally
• Responsible for generation of observations and recommendations for operational optimization
• To assist in developing and implementing processes for detecting, identifying, and analyzing security-related events in coordination with the client’s security policy and risk management
• To identify vulnerabilities on corporate IT assets to mitigate the risk of exploitation of these vulnerabilities and to respond to such attacks in a professional and efficient manner
• To ensure that possible security incidents are accurately identified, analyzed, guarded against, investigated, and made known
• Conduct security assessments
• Monitor SIEM, EDR, and other security tools for the detection and identification of security events
• Develop new use cases for security alerts
• Tune existing use cases to improve accuracy
• Tune endpoint and network security tools as needed
• Perform threat hunting to identify potential security threats
• Perform vulnerability and threat intelligence research
• Review threat intelligence reports

Knowledge, Skills & Experience:

Knowledge and Skills:

• Minimum 7 years’ experience focused in the IT Security field (e.g. Incident Response, Incident Investigation, Incident Remediation)
• Minimum 5 years of experience in managing and administering a SIEM tool (e.g. Azure Sentinal, Splunk, Dark Trace, ArcSight, LogLogic, enVision, Q1 Labs, McAfee ESM, etc.) and in managing and administering a Vulnerability Management tool (e.g. Tripwire IP360, Qualys, Nessus, etc.)
• Minimum 5 years experience in developing Use Cases and creating Correlation Rules
• Minimum 5 years hands-on experience in creating custom detection signatures in a SIEM solution
• Minimum 5 years experience in hands-on security incident investigations (e.g. System and network compromise/breach, exploitation of vulnerabilities, etc.)
• Minimum 5 years experience on using various Security Testing tools (e.g. Kali, Core Impact)
• Minimum 3 years experience in using various Computer Forensics tools (e.g. FTK, Redline, enCase, etc.)
• Minimum 7 years experience in administering or managing Security Solutions such as Endpoint Security, Web and Email Filter, APT, etc.
• A solid understanding of Information Security concepts; relating to the Confidentiality, Integrity, and Availability of information
• A solid grasp of Information Security Risk Management concepts (e.g. Risk Assessments and Controls identification & implementation)
• A solid background in Threat Intelligence research and analysis
• A solid understanding of, and experience in, STIX and TAXII
• A solid background in various IT systems such as Windows, Linux, Network, and Security devices especially pertaining to logs generated in relation to security monitoring
• Sound knowledge of IT security best practices, common attack types and detection/prevention methods
• Has been involved in process and procedure development which could include creating Incident Response Plans
• A strong background in SIEM and VM technology architecture and deployment
• Strong written and verbal communication skills
• An excellent communicator at all levels
• Attention to detail and excellent organisational skills
• An active interest in Cyber Security, incident detection, network, and systems security
• Prior documented formal computer forensic training.
• Familiarity with IT infrastructure components (formal certifications preferred) – Linux and Windows Servers, Network and Security Devices, Security Solutions.
• Demonstrable expertise and knowledge of current file system operations and Operating Systems artifacts.
• Strong background in Network and host forensics methods, techniques, and tools.
• Previously managed projects and have a strong understanding of project management methodology.
• CISSP
• Certified Ethical Hacker / Licensed Penetration Tester / Hacking and Forensics Investigator
• SANS Related certifications e.g. GCIH, GCIA, GCFA, GWAPT
• Offensive Security
• EC-Council Certified SOC Analyst (CSA)

Education:

University degree in any field related to Information Technology

The primary responsibilities of the Senior Network Architect

• Interviews key business staff and executive team members to develop an understanding of their business requirements for new technology or the enhancement of existing technology.
• Performance focussed and results oriented.
• Conducts impact analysis of business requirements on existing information systems and current business processes.
• Coaches and provides technological leadership to others on diverse technology areas, including network designs, platform sizing, infrastructure system design and the application of new technologies and project management methodologies.
• Leads and coordinates the design, development, implementation oversight and optimization of infrastructure systems that enable business and/or engineering functions.
• Provide technical leadership and guidance for marketing initiatives through participation in proposals and marketing studies.
• Defines project scope, plans and deliverables including cost projections and proposed implementation dates.
• Builds effective relationships with business units to develop a “joint” vision.
• Architects information/technology plans based on an understanding of the business’ organizational strategic direction, technical context and business needs. Conceptualizes, constructs; defines strategy, architecture, design; and provides development and implementation oversight for technological solutions including integrated network, hardware and software solutions, distributed computing solutions, and/or physical and logical communications networks.
• High-level comprehension of existing and planned infrastructure and provides guidance, ideas and recommendations regarding its evolution.
• Ability to achieve a high-level comprehension of a solution’s limitations, restrictions, inputs, outputs, and processes to provide risk mitigation to the business and all stakeholders.
• Guidance and development of detailed business requirements, workflow procedures, data models, system documentation, user manuals and training material.
• Communicates business requirements to the business and all stakeholders using standard and clear documentation, and provide leadership, assistance and clarification during technology deployment.
• Guidance, development, and approval of expectations and deliverables of technology solutions and business functions.
• Review and approval of vendors’ system design documentation and provides feedback.
• Reviews and approves Change Requests and provides guidance on detailed specifications for implementation.
• Develops business cases and cost-benefit analysis for technology enhancements or services.
• Conducts functional evaluation and approval of a new information system or service during the tendering cycle.
• Creates templates and standards to be adopted by the business.

Knowledge, Skills & Experience:

Knowledge and Skills:

• Minimum of 15 years’ experience with business operations and economics; consulting and solutions architecture; infrastructure networking, security and services; experience with disparate technologies and industries; or the equivalent combination of education and experience.
• Must have experience in a Service Provider environment.
• Computer literacy with standard business systems (Word, Access, Excel, PowerPoint, MS Project, VISIO, VB, other graphic software), as well as the highest level of technological literacy across the OSI model.
• Must have strong organizational skills.
• Be able to work independently as well as provide leadership and mentoring to teams and individuals.
• Experience in developing thorough, cohesive, and well-structured documentation.
• Excellent interpersonal skills as well as written/oral communications skills.
• Must have highest-level recognised platform-specific accreditations relevant to the position such as Microsoft Certified Architect (MCA) Cisco Certified Internetwork Expert (CCIE), Certified Information Security Manager (CISM), Oracle Certified Master (OCM), etc.
• Must be attuned to all aspects of the ICT industry, specifically specializing in LAN/WAN/MAN Networking Infrastructure and Information Security architecture and governance

Education:

• Bachelor’s degree in computer science or business administration or equivalent.