Careers

Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa.

For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.

We’re looking for passionate, self-motivated, and creative team players who want to work hard and be rewarded. If this sounds like you, we’d like to hear from you.

What can MEEZA offer you?
  • MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.
  • MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.
  • MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.
  • MEEZA is committed to developing our team; we provide opportunities to develop your skills, further your career and achieve your goals.
  • MEEZA is not just about hard work; the company remains true to its entrepreneurial roots and has a young and passionate team that is just as devoted to having fun as they are to delivering service excellence.
  • MEEZA offers market-leading benefits packages.
Important Steps to follow:
  • Kindly submit your applications only against those positions where your skills and expertise match our requirements.
  • Applications that are submitted without a Job Title (Position) in the subject cannot be processed.
Vacancies

Responsibilities:

  • Insightful and detailed input into business strategies, driving the translation of strategies into plans, budgets and financial & operational targets (P&L, KPIs, CapEx, B/S, Cash Flow & Working Capital)
  • Design a robust best practice Long Range Plan (“LRP”) and Annual Forecasting process (quarterly rolling forecast, Detailed Budget), with responsibility to drive business to deliver on forecasts set
  • Design and build accurate, insightful and timely management reporting
  • Provide recommended course of action during strategic review of PL, BS, Cash Flow and CAPEX through delivery of Month end performance review, Quarterly reporting, Planning cycles & LRP
  • Review & approve new pricing proposals/changes. Ensure service and product gross margins are per set guidelines through appropriate margin analysis
  • Management of treasury, long term financing, working capital & delivery of cash targets
  • Identify and drive cost and process efficiencies. Recommend, design and implement improved processes that increase returns
  • Own Capital Allocation of the Company including management of debt level and dividend policy
  • Lead Corporate Finance matters e.g. restructuring, M&A, due diligence
  • Lead special projects to deliver on all major Finance transformation projects. Identify strategic transformational projects and design and implement best practice wherever possible
  • Lead Finance BI process providing insights and recommendations to improve business performance. Enable team to be the compass for the business, owning demand management and cross company analytics

Knowledge, Skills & Experience:

  • Bachelor’s degree (MS/MBA preferred) in Finance or Business
  • Strategic financial planning & analysis, financial reporting, treasury, corporate finance and BI experience in a IT or Telecoms environment (10+ years)
  • Analytical & Process orientated Qualified Accountant (15+ years)
  • Successful leader and track record of building and managing strong teams with excellent mentoring, coaching & delegating skills
  • Strong decision support and governance
  • Strong communication and interpersonal skills and ability to articulate complex matters to Senior Management & Executive Team in a simple manner
  • Strong computer literacy including MS Excel, Word, PPT, Teams, PowerBI and Oracle
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The primary responsibilities of the Wintel Engineer:

  • To handle daily System Support projects and tasks
  • To take the responsibility on delivering complex Systems implementations and following the MEEZA’s Systems and security standard architecture
  • To ensure service availability and performance targets are achieved
  • To act as a point of escalation for the Service Desk and NOC engineers (Event handling and incident resolution)
  • To Support Systems pre-release and release-delivery activities
  • To create, document, and implement procedures related to solution builds, device configurations and deployments
  • To develop, test, and release solutions and deliverables with high and low level designs
  • Self-startup and team player
  • Self-motivated to take ownership of projects without much supervision
  • Steady and fast implementer with strong troubleshooting skills
  • Ability to time-slice between multiple Systems and multiple customer requirements
  • Communicate effectively with clients on both a business, technical and operation level
  • Influence and execute the product strategy and roadmap for MEEZA’s core services
  • Manage the product engineering line life cycle from conceptualisation to tactical activities for products and services within his technical discipline
  • Drive product engineering process across operational teams (primarily Operations, Strategic Suppliers, Solution Architecture, Service Portfolio Management, Finance) through conceptualisation, service development through to service end of life (EOL)
  • Ensure the product/services are fully integrated into MEEZA’s management tools
  • Provide complete cost model for products and services to the Business
  • Analyse potential partner/supplier relationships and technology for existing and developing services
  • Maintain a complete, documented technical standard and baseline for his respective discipline
  • Provide technical expertise and knowledge to the Service Portfolio and Sales team driving revenue opportunities
  • Provide operational and technical support
  • Provide monthly capacity, availability and reliability reporting for all technical and operational facets of products and services related to discipline
  • To work within structured and defined service management practises (Incident, Change, Configuration, Release Management, etc)
  • Provide quality assurance validation and verification of Change and Release Management processes
  • To provide a technical lead presence in the implementation of Systems and hosted client solutions
  • Continually improve build, release and installation process by integrating additional automation systems
  • To maintain an accurate reflection of all client solutions through Configuration Management Data Base (CMDB), documentation and online portals
  • Provide clients with clear, concise updates in relation to his solution
  • Ability to diagnose various Systems related issues
  • Ability to research Systems technical issues and implement resolution strategies when required
  • To work and be measured against strict Service Level Agreements
  • Support Service Desk, NOC Engineers and Architects

Knowledge, Skills & Experience:

  • Bachelor’s Degree in IT or related field
  • 10+ years in IT services or related service-based organisation
  • Experience architecting and building solutions leveraging cloud computing service providers
  • MCSE (Cloud Platform and Infrastructure): Enterprise Administrator with 10 years combined practical hands on experience
  • In-depth knowledge administering Exchange Server 2013 and 2016 in a highly available environment including developing and implementing backup/recovery, security, virus protection, spam protection, and Active Directory
  • Installation, configuration and administration working knowledge on SCCM 2016 and using for Reporting and patching process
  • Build automated scripts to reduce manual works using PowerShell or batch files
  • MCSE: Messaging – Enterprise Messaging Administrator on Exchange 2016.
  • VCP or equivalent: Experience and Familiar with VMware Virtualization technologies (installing, configuring, administering, Created and managed VMs (virtual server) and also involved in the maintenance of the virtual servers).
  • Experience with VMware Horizon VDI.
  • Experience with VMware vCloud Director, VRA, VROP, VRB.
  • Basic Knowledge of IIS
  • Knowledge of SharePoint 2016 Architecture
  • Experience and Knowledge of Symantec Brightmail and Endpoint Protection.
  • Knowledge of HP Hardware, Blade Systems, Storage, Openview and virtual connects
  • Basic Knowledge and experience in Networking and Firewalls
  • ITIL v3 foundation or Equivalent knowledge in service management
  • Operational experience in managing/maintaining complex environments within a managed service environment
  • Excellent English written and verbal communication skills with specific focus on technical and operational documentation
Apply for this position

The Operational Transition Manager will be tasked with the development, implementation and execution of an operational support transition process that ensures operational support teams have the capability to provide effective support for all new and updated services. The Operational Transition Manager will manage the entire operational transition cycle providing stakeholders with a single point of contact until acceptance and sign-off has been obtained. The Operational Transition Manager will be tasked with transitioning multiple (in some cases complex) projects involving internal MEEZA resources, suppliers and strategic partners to meet time and budget-based expectations. The Operational Transition Manager will be working closely with Project Managers and technical teams; therefore, a strong understanding of project methodologies is required.

The Operational Transition Manager must possess a unique blend of business and technical savvy; strong communications skills, and the drive to take a solution from concept to reality. In addition, the Operational Transition Manager must enjoy spending time in demanding environments working with all relevant parties to deliver efficiencies and value.

Responsibilities:

  • Develop, implement and operate an operational transition process that ensures the involved teams have the capability to provide effective support for all new and updates services
  • Involved in project kick-off meetings and understand the scope of projects for better planning of operational transition activities
  • Understand the services in scope and decide on the transitional activities required for each service
  • Ensure the services comply with MEEZA internal controls, including the service reference in service catalogue
  • Check the existence of active valid vendor contracts, and their adherence to MEEZA SLA
  • Check if the services have valid and agreed support model that enables the support teams to carry out their tasks after transition-to-operation
  • Ensure the different operational teams have the required information of and access to the transitioned services
  • Work with the project stakeholders to ensure the project complies to the documentation requirements, highlight the missing requirement to the stakeholders
  • Work with different teams to ensure the clients onboarding procedures are handled as per the process
  • Check the training requirement for new services and supportability readiness of the involved teams
  • Determine configuration items status in control processes, and assign change management control to the service components
  • Ensure controls are applied on the service components through acceptance criteria
  • Manage all aspects of any identified risks and issues to transition to operation in relation to operational support
  • Report on all operational transition activities
  • Act as a single point of contact for the operational transition process e.g.,  escalations
  • Responsible for highlighting process improvements in any part of the MEEZA Service Management Framework as part of continual service improvement
  • Accountable for all quality assurance and transition-to-operation method and activities prior to service being deployed into operations
  • Ensure delivery of solution is as per the contracted services
  • Accountable for the transition of service from implementation mode to operational mode
  • Design, develop, training and manage Operational transition team
  • Define, measure and monitor agreed KPI’s for the transitional support process
  • Ensure the business maintains ISO20000 certification for operational transition related disciplines
  • Ensure the process compliance with MEEZA standards
  • Publish regular reports/management information on the status of the operational transition Process

Knowledge, Skills & Experience:

  • University degree computer/technology and/or business administration related field
  • 10+ years in IT and/or technology services organization, preferably external service provider – with a personal portfolio of successful implementations (from development to production) across complex managed service provider solutions and business cultures
  • 5+ years as operational transition or delivery manager in Data Centre, IT Services and/or BPO organisation
  • ITIL certification required (Expert or Managing Professional certification preferred) with practical knowledge
  • Knowledge of service management tools and workflows
  • Knowledge and experience of acceptance management
  • A broad knowledge of development lifecycles and project management methods
  • Project Management certification (Prince2 preferred)
  • Financial and commercial awareness to demonstrate an understanding of and ability to influence cost drivers
  • Demonstrated success in the delivery of complex IT solutions
  • Strong understanding of enterprise technologies including Dada Centres, WAN/ LAN networks, server technologies, cloud solutions, business applications and enterprise management systems
  • Metrics – The collection, analysis and application of historical and synthetic measurements in the estimation of process activities.
  • Information Acquisition – Identifying gaps in the available information required to understand a problem or situation and devising means of remedying gaps.
  • Planning and Organisation – Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems.
  • Initiative; Being proactive, taking action and anticipating opportunities.
  • Persistence – Meeting targets and fulfilling agreements even when adverse circumstances prevail
  • Familiar with Operations Management – Methods, techniques and tools for planning, organising, resourcing, directing, co-ordinating and monitoring ongoing (non-project) activities
  • Good verbal communication skills
  • Excellent written and presentation skills
  • Proven ability to influence cross-functional teams without formal authority
  • Excellent negotiation skills and proven track record in strategic partner arrangements
  • Excellent written and verbal communication skills
  • Proven ability to influence cross-functional teams without formal authority
Apply for this position

The SOC Manager is responsible for providing highly skilled, specialist services to lead, operate and manage the MEEZA Security Operations Centre and team. Additional tasks will include management of operational risks, enhance productivity and availability, confidentiality and integrity of the core telecommunication, related IT networks, systems and information. The SOC Manager will be focused on reducing the vulnerabilities of all the corporate networks from attacks and to respond to such attacks in a professional and efficient manner.

Main responsibilities of the SOC Manager:

  • To lead the team in operating and managing the MEEZA Security Operations Centre
  • To integrate information security programme requirements into the organisation’s life cycle activities
  • To monitor the networks to ensure all attacks are identified
  • To respond to any attack on any network in a professional and competent manner
  • To manage and achieve defined SLAs and KPIs of the SOC services
  • To manage the planning, provisioning and configuration of new and existing security platforms
  • To develop and help implement processes for detecting, identifying and analysing security related events in coordination with the security planning & risk management departments
  • To lead teams in identifying and implementing security software tools and management
  • To lead the team to monitor specific systems and networks to ensure they are free from external and internal attack risks and enable tools to reduce the risk of attacks
  • To ensure that all relevant systems data is regularly backed up as per the regulations and available in case of a disaster via regular operational audits
  • Must be approachable and uphold values and characteristics of a MEEZA Manager at all times
  • Maintain a good relationship with customers and internal functions while resolving their issues quickly and professionally
  • Responsible for generation of observations and recommendations for operational optimization
  • To develop and help implement processes for detecting, identifying and analysing security related events in coordination with client’s security policy and risk management
  • To reduce the vulnerabilities of all the corporate networks from attacks and to respond to such attacks in a professional and efficient manner

Knowledge, Skills & Experience:

  • University degree in any Computer Science or any IT-related field
  • Minimum 7 years+ experience in security as it relates to the telecommunication environment and network elements, desirable experience of start-up networks.
  • Experience of Security Operation Center working, platforms, systems and applications as they relate to the various telecommunications and IT network infrastructures.
  • Experience in using and managing major SIEM solutions such as Splunk, ArcSight, LogRhythm, McAfee
  • Knowledge and experience on Security Architecture and various Security solutions
  • An excellent communicator at all levels.
  • A sound knowledge of IT security best practice, common attack types and detection / prevention methods.
  • Strong written and verbal communication skills
  • Attention to detail and great organisational skills
  • An active interest in Cyber Security, incident detection, network and systems security.
  • Experience or qualifications in network and systems monitoring
  • Exposure to IT service management best practices such as ITIL
  • An understanding of Information Security; relating to the Confidentiality, Integrity and availability of information
  • Team leadership experience encompassing analytical thinking and roadmap for developing others within your team.

Desirable Skills

  • Software engineering, programming or scripting knowledge. Java, .Net.
  • Certified Ethical Hacker / Licensed Penetration Tester / Forensics Investigation
  • CISSP / CISM
  • SANS-related qualifications e.g. GCIH & GSEC
  • OT-related experience/certification
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The Alliances Coordinator will report to the Senior Manager Strategic Alliances. The ideal candidate will have excellent oral and written communication, coordination and organizational skills. This person will work with the team to enhance proper communication within the team and between the team and other functional areas at MEEZA, while handling other necessary responsibilities. The Alliances Coordinator will direct and monitor the requirements, conditions and progress of alliances engagements. The Alliances Coordinator will work with specialists in sales, marketing and with our partners to solve any conflicts that arise, help improve cross team communication and minimise potential risks.  The Alliances Coordinator must maintain an appropriate relationship with partners and ensure that the results are presentable and comprehensible to management or steering committee.

Main responsibilities of the Alliances Coordinator:

  • Actively manage partner contracts and personnel to ensure timely delivery of results
  • Implement and manage tasks in accordance with engagement objective(s)
  • Coordinate and facilitate communication and documents flow within the team
  • Manage and escalate engagement issues
  • Schedule and coordinate meetings
  • Act as the team’s single point of contact for logistics and facilities
  • Act as executive administrator (EA) for the Senior Manager Strategic Alliances
  • Analyze and process the partner standard contracts
  • Assist in event/conference planning working with the marketing team
  • Participate in new business development and project activities of the department
  • Proactive coordination and acting as central point of contact for the team
  • Perform tasks and duties as per the directions of Management

Knowledge, Skills & Experience:

  • Bachelor’s degree in Management, Business or equivalent
  • Excellent communicator with well-developed inter-personal skills
  • Advanced skills in MS Excel, MS Word, MS Project, and MS PowerPoint
  • Excellent written communication & organizational skills
  • Professional appearance and demeanor, treating others with courtesy and respect
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The Senior Human Resources (HR) Officer will report to the HR Director and is responsible providing support in the various Human Resources functions, which includes recruitment, staffing, training & development, performance monitoring and employee counseling. The Senior Human Resources (HR) Officer must develop, advise on and implement policies relating to the effective use of personnel within MEEZA. Their aim is to ensure that the organization employs the right balance of staff in terms of skills and experience, and that training and development opportunities are available to employees to enhance their performance and achieve MEEZA’s business objectives. The Senior Human Resources (HR) Officer will be involved in a range of activities required by the HR Director. These cover areas such as: working practices, recruitment, compensation, employees’ relations, training needs and opportunities, job descriptions, performance reviews and personnel policies of the company.

 

Some responsibilities of the Senior Human Resources (HR) Officer:

  • Ensure that accurate job descriptions are in place
  • Provide advice and assistance with writing job descriptions
  • Provide advice and assistance when conducting staff performance evaluations
  • Analyse and identify training needs and development opportunities in conjunction with Departmental Chiefs
  • Organise staff orientations, inductions, training sessions, workshops and activities
  • Process employee requests for outside training while complying with policies and procedures
  • Provide basic counseling to staff who have performance related obstacles
  • Provide advice and assistance in developing human resource plans
  • Promote equality and diversity as part of the culture of the organization
  • Provide support to supervisors and staff to develop staff skills and capabilities
  • Liaise with a wide range of people involved in policy areas such as staff performance and health & safety
  • Investigate and understand causes for staff absences

Knowledge, Skills & Experience:

  • Bachelor’s degree in business administration, human resources management or equivalent
  • A minimum of 5 years work experience in human resources, with operational HR focus
  • CIPD desirable
  • Knowledge of performance review methods and techniques and understanding of relevant legislation, policies and procedures
  • Experience in recruiting, people development, training, setting up and implementing human resources policies and procedures
  • Organised and methodical approach to administration and record keeping
  • Excellent IT skills
  • Excellent written and verbal communication skills
  • Proficiency in English and Arabic
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The Human Resources (HR) Assistant will report to the HR Director and is responsible for performing a variety of Human Resource support and administrative duties. The Human Resources (HR) Assistant shall support in informing new employees of Human Resource Policies, Procedures and Programs as needed. The Human Resources (HR) Assistant shall performs general office support functions and assist area personnel as necessary.

Some responsibilities of the Human Resources (HR) Assistant:

  • Complete assigned reporting functions involving performance appraisals, health insurance, access cards and other tasks as required
  • Provide recommendations regarding the development/administration of HR Policies, Procedures and Programs Coordinate and facilitate communication and documents flow within the team
  • Support in informing new employees of HR Policies, Procedures and Programs as needed
  • Perform general office support functions and assist area personnel as necessary
  • Maintain solid client and employee relationships by handling questions and concerns in a timely fashion and professionalism
  • Handle special administrative projects, as well as overflow work from departments
  • Assist other administrative staff with overflow work, including word processing and data entry
  • Oversee and support the execution of MEEZA’s training procedure including budgets, requests, coordinations, updates, records, evaluations, and new initiatives/projects
  • Oversee and support health and life insurance programs for all employees at MEEZA
  • Oversee, support and monitor with the performance management process
  • Prepare memos and letters as requested
  • Request access cards for MEEZA office through QSTP
  • Performs general administrative tasks as requried

Knowledge, Skills & Experience:

  • Bachelor Degree in in Human Resources Management, or equivalent
  • Strong typing and computer application skills
  • Knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment
  • Understanding of Human Resource reporting and recordkeeping requirements
  • Ability to assist and support others
  • Exceptional organization skills
  • Excellent communication skills, able to interact easily with people at all levels, both inside and outside the organisation
  • Able to multi-task
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