Careers

The primary responsibilities of the Service Design Architect – Information Security

Functional Responsibilities:

• Design and develop complex service design security solutions, ensuring they align with client
requirements, business objectives, and industry best practices.
• Collaborate with cross-functional teams to define and implement service design methodologies, frameworks, and standards.
• Conduct in-depth analysis of client needs, business processes, and technical requirements to design innovative and efficient service solutions.
• Conduct user research, interviews, surveys, and analyze data for the identification of opportunities that are capable of improving the services provided.
• Contribute to maintaining quality standards for the services provided by MEEZA by following metrics and KPIs for measuring service performance, participating in audits and reviews, and implementing corrective actions to improve service quality.
• Provide technical expertise and guidance with service design teams, ensuring the successful execution and delivery of service design projects.
• Stay abreast of emerging technologies and industry trends, incorporating them into service design strategies to drive innovation and enhance service offerings.
• Support the implementation of tools that allow for the effective monitoring/trending of IT infrastructure, software and IT components performance and resource utilization.
• Establish and maintain comprehensive capacity management planning process at the enterprise, system, and IT component level.
• Collaborate closely with peers in Security Operations and Compliance to ensure that security reviews regarding information security technologies provide feasible
requirements and are consistent with contracts and regulations.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or Equivalent.
Experience:
• 5-6 years of experience in technology services or a similar field.

Skills and Requirements:
• Expertise in service design principles, methodologies, and tools to lead the design and development of complex information security solutions.
• Familiar with technologies like DLP, PAM, IAM, MDM, DNS security, FIM, deception solutions, NGFW, XDR, SIEM tools, SOAR tools, Email security, proxy, and WAF technologies.
• Strong leadership and collaboration skills to effectively work with cross-functional teams, stakeholders, and clients, ensuring the successful execution of service design projects.
• Proficient in conducting thorough analysis, translating client requirements into innovative and efficient service design architectures that align with business objectives and deliver exceptional user experiences.
• Understanding of enterprise technologies including data centers (Tier-III), WAN/MAN/LAN networks, enterprise storage, server technologies, enterprise applications (e.g., ERP, BI, CRM, CMS etc.), security and enterprise management systems.
• Understanding and application of Architecture Framework for service design, definitions, and documentation.
• Strong knowledge of systems coding, security analysis, data Modeling and database
management.

• Strong experience with designing modern information security solutions and services; preferably in MSSP and cloud environments.

The primary responsibilities of the Account Manager:

Functional Responsibilities:

• Develop and maintain strong relationships with clients, serving as their main point of contact.
• Collaborate with internal teams, such as sales, marketing, and technical departments, to create and deliver tailored solutions that meet client needs and exceed expectations.
• Proactively engage with clients to monitor satisfaction, identify issues, and address concerns to ensure high levels of retention.
• Conduct regular account reviews and provide proactive support to clients, address any concerns, resolve issues, and ensure smooth service delivery.
• Identify and pursue new business opportunities with existing clients, including cross-selling and upselling services, to drive revenue growth and profitability.
• Lead, coordinate, and deliver customized presentations and effective presentation materials.
• Participate in commercial activities such as sales presentations, proposal development, and contract negotiations, and assist in expanding MEEZA’s client base in the IT sector.
• Achieve and exceed sales targets by actively following up on leads, conducting sales presentations, and negotiating contracts to close deals.
• Communicate the client’s goals and represent the client’s interests to the team.
• Act as the first point of contact with customers, providing them with accurate information, addressing their queries, and resolving their issues.
• Seeks out and pursues opportunities for account growth and new business, involving senior team members and the Director – Sales.
• Monitor market trends, competitive landscape, and industry developments to identify emerging opportunities, assess client needs, and make strategic recommendations for business development.
• Support and design winning strategy for managed opportunities based on external and internal information.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
• Bachelor’s degree in IT, Engineering, Business, Marketing, or equivalent.

Experience:
• 5-8 years of experience in sales or a similar field.

Skills and Requirements:
• Strong communication and negotiation skills to effectively address clients’ needs and negotiate contracts.
• Sound knowledge of IT solutions, market trends, and industry best practices, allowing them to make recommendations to drive revenue growth.
• Ability to build and manage relationships with key stakeholders.
• Experience in technology or outsourcing industry sales of services, data, data analytics, consulting, information management, systems integration, or software.
• Tactical experience driving incremental projects/engagements that lead to long-term revenue streams.
• Proven history of initiating and supporting numerous sales efforts by investigative learning of the prospect’s business requirements followed by a driven process of communicating the appropriate value-added solution to meet prospects’ needs.

The primary responsibilities of the SACM Consultant:

Functional Responsibilities:
• Accountable to the organization for stewardship of CIs that are under the scope of the SACM
process.
• Defining and agreeing the service assets that will be treated as configuration items.
• Ensuring that configuration data is available when and where it is needed to support other service
management processes.
• Support yearly quality audits if necessary.
• Organize and chair all required meetings for the process.
• Manage, mentor and coach those people involved in the Configuration Management process.
• Report on KPI’s as appropriate and agreed.
• Identifying CIs in accordance with procedures laid out and ensuring accurate registration on the
CMDB.
• Creating, updating, and managing CIs within the CMDB.
• Ensuring CMDB procedures are followed as per process definitions.
• Producing CIs reports as and when necessary, and providing timely and accurate CI information
• Ensuring CIs attributes, relationships and statuses are accurately populated on the CMDB and
kept up to date at all times.
• Perform review and audits to check and ensure the CI attributes, relationships, and statuses.
• Working to the overall objectives agreed and implementing the Configuration Management policy
and standards.
• To manage the process according to the principles laid down in Configuration Management
process documentation and other documents that are part of the ITIL common framework.
• Planning and executing the population, management, and maintenance of the CMDB; also
manages and maintains any central libraries, tools, common codes, and data.
• Initiating activities to improve the effectiveness and efficiency of the implementation process
based upon the monthly measurements and reporting.
• Ensuring compliance with the process implementation in line with modifications to the Process
documentation
• Agree with the customers on the scope and layout project plans accordingly.
• Create customized process and procedures for Clients.
• Act as an escalation point when there is a deviation in the project timelines and tasks.
• Hands on experience and knowledge of IT Service Management tools like HP SM, Microfocus
tools like SMAX, uCMDB, Ivanti, Lansweeper, Power BI, Business Objects, etc.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or Equivalent.
• Hold one or more ITIL practitioner/intermediate certificates in Configuration, Change or Release
Management. (RCV or Service Transition)
Experience:
• Relevant experience in technology services organisation, preferably external service provider
• 6+ years’ experience in either consultancy, implementation, management or a combination of them all

Skills and Requirements:

• Good understanding of Project Planning
• Strong Microsoft Office experience (Word, Excel, Visio, and PowerPoint)
• Proven ability to influence cross-functional teams without formal authority
• To have practical experience of continuous improvement methods and techniques
• To have a good understanding of statistical and analytical principles and processes
• To possess good interpersonal skills for written, oral and face to face communications
• To possess skills in influencing and negotiation methods and techniques
• To have the ability to understand how IT supports business.
• Strong understanding of enterprise technologies including Data Centres, Microsoft, and Cisco environments
• Information Acquisition – Identifying gaps in the available information required to understand a problem or situation and devising means of remedying gaps.
• Initiative Being proactive, taking action and anticipating opportunities.
• Persistence – Meeting targets and fulfilling agreements even when adverse circumstances prevail.
• Familiar with Operations Management – Methods, techniques, and tools for planning, organising, resourcing, directing, co-ordinating and monitoring on-going (non-project) activities.
• Excellent written and presentation skills
• Persistence – Meeting targets and fulfilling agreements even when adverse circumstances prevail.
• Hands on experience in Ticketing tools like HPSM, Microfocus tools like SMAX and uCMDB

The primary responsibilities of the Compensation and Benefits Specialist

Functional Responsibilities:
• Follow all relevant policies, processes, and standard operating procedures so that work is
conducted in a controlled and consistent manner.
• Facilitate knowledge transfer efforts related to different job activities to junior staff and ensure
knowledge and expertise is passed on to qualified candidates.
• Develop and administer compensation and benefits programs, policies, and procedures to attract
and retain talent, ensuring competitiveness and compliance with legal requirements.
• Conduct benchmarking and market analysis to evaluate the organization’s compensation and
benefits programs, making recommendations for adjustments and enhancements to remain
competitive in the market.
• Expert in budgeting and forecasting with strong financial literacy.
• Manage the annual compensation review process, including salary surveys, job evaluations, and
salary structure adjustments, ensuring fair and equitable compensation practices.
• Analyze, review & finalize monthly payroll for accuracy and provide guidance on better practices.
• Collaborate with hiring managers to determine appropriate compensation packages for new hires,
promotions, and transfers, considering factors such as market rates, internal equity, and individual
performance.
• Administer employee benefits programs, such as health insurance, and other employee rewards,
ensuring effective communication, enrollment, and compliance with regulatory requirements.
• Serve as a subject matter expert and provide guidance to managers on compensation and benefits related matters, including job offers, salary negotiations, and total rewards packages.
• Monitor and analyze compensation and benefits trends, legislation, and industry best practices,
recommending and implementing improvements or changes to programs to enhance employee
satisfaction and retention.
• Prepare and present compensation and benefits reports and presentations to Human Capital
leadership and management, providing insights and recommendations based on data analysis and
market trends.

Knowledge, Skills & Experience

Academic & Professional Qualifications:
• Bachelor’s degree in Human Resources, Business, or equivalent. Certifications are preferred.
Experience:
• 9+ years of experience in human resources or a similar field.

Skills and Requirements:
• Mandatory requirement Bilingual (Arabic and English professional).
• Expert in Microsoft Excel functions, budgeting, Forecasting and strong math proficiency.
• Expertise in compensation and benefits programs and practices.
• Strong analytical and data-driven decision-making skills.
• Ability to design and administer competitive and compliant compensation and benefits plans.
• Expert in advanced excel reporting with financial literacy.
• In-depth Knowledge of Payroll Procedures and advancement.

The primary responsibilities of the Senior Account Manager:

Functional Responsibilities:

• Manage and grow key client relationships by understanding their business needs and identifying opportunities to deliver additional value through the company’s services.
• Develop and implement account plans and strategies in collaboration with internal stakeholders such as sales, marketing, and technical teams, ensuring alignment with the firm’s commercial objectives.
• Proactively engage with clients to monitor satisfaction, identify issues, and address concerns to ensure elevated levels of retention.
• Conduct regular account reviews and provide initiative-taking support to clients, address any concerns, resolve issues, and ensure smooth service delivery.
• Collaborate with the broader sales team to create effective sales strategies.
• Identify and pursue new business opportunities with existing clients, including cross-selling and upselling services, to drive revenue growth and profitability.
• Create, coordinate, and deliver customized presentations and effective presentation materials.
• Participate in commercial activities such as sales presentations, proposal development, and contract negotiations, and assist in expanding the MEEZA’s client base in the IT sector.
• Facilitate the structure and negotiation of business deals.
• Function as the first point of contact for customers, providing them with accurate information, addressing their queries, and resolving their issues.
• Monitor market trends, competitive landscape, and industry developments to identify emerging opportunities, assess client needs, and make strategic recommendations for business development.
• Support and design winning strategy for managed opportunities based on external and internal information.
• Lead and support sales team members, including coaching and mentoring.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in IT, Engineering, Business, Marketing, or equivalent.

Experience:

• 8-10 years of experience in sales or a similar field.

Skills and Requirements:

• Excellent communication and negotiation skills to effectively address clients’ needs and negotiate contracts.
• Sound knowledge of IT solutions, market trends, and industry best practices, allowing them to make recommendations to drive revenue growth.
• Ability to build and manage relationships with key stakeholders.
• Experience in technology or outsourcing industry sales of services, data, data analytics, consulting, information management, systems integration, or software.
• Tactical experience driving incremental projects/engagements that lead to long-term revenue streams.
• Proven history of initiating and supporting numerous sales efforts by investigative learning of the prospect’s business requirements followed by a driven process of communicating the appropriate value-added solution to meet prospects’ needs.

The primary responsibilities of the Financial Controller:

Managerial Responsibilities:

• Participate actively in the development of the department’s strategy and goals, as well as establish and drive the execution of initiatives and plans to meet them.
• Determine the financial and staff requirements during the annual budgeting exercise, advocating for optimal resource allocation based on priorities.
• Monitor the operational performance of the department, compare them to the established objectives and goals, whilst establishing periodic reports and reporting on them to superiors.
• Manage day-to-day activities and operations.
• Refine and ensure proper documentation and implementation of all policies and procedures for the concerned department.
• Monitor subordinates’ performance and provide formal and informal feedback and counseling in order to maximize efficiency.

Functional Responsibilities:

• Oversee the day-to-day operations of the Finance Operations department, ensuring the accurate and timely processing of financial transactions, including accounts payable, accounts receivable, fixed assets, bank and general ledger activities.
• Develop and implement financial policies, procedures and controls to maintain compliance with regulatory requirements and internal audit standards. Track company compliance with Finance policies and procedures.
• Manage and optimize financial systems and tools, such as ERP software, to enhance efficiency, accuracy and data integrity in financial operations.
• Coordinate month-end and year-end closing activities, including financial statement preparation, reconciliations, and accruals, to meet reporting deadlines. Audit lead.
• Collaborate with cross-functional teams, such as treasury, tax and financial planning and analysis, to ensure seamless integration and alignment of financial operations with broader finance functions.
• Monitor and analyze financial data and key performance indicators (KPIs), identifying trends, anomalies and areas for process improvement, working capital improvements etc.
• Owner of Finance ERP.
• Owner of Balance Sheet. Ensure Balance Sheet reconciliations are performed per policy and Balance Sheet is complete.
• Manage the Financial modules of the reporting system and oversee the system control of all modules (i.e., GL, AP, AR, FA, PO, INV and CE).
• Owner of Accounts Receivable/Collections. Credit Committee lead.  Delivering Board set KPI’s on debtor and creditor days.
• Develop and maintain systems of internal controls to safeguard financial assets of the organization and oversee the coordination and activities of independent auditors ensuring all audit issues are resolved, and all compliance issues are met, and the preparation of the annual financial statements is in accordance with the regulatory body.
• Ensure compliance with IFRS, notably IFRS 9, 15 and 16.
• Lead and develop a team of accounting professionals, providing guidance, training, and performance feedback to ensure a high level of accuracy and efficiency in financial operations.
• Establish and maintain relationships with internal and external stakeholders, such as auditors, vendors, and financial institutions, to facilitate effective communication, resolution of issues, and adherence to financial policies and guidelines.

Knowledge, Skills & Experience

Academic & Professional Qualifications:

• Bachelor’s degree in Accounting, Finance, Business, or equivalent.
• Accounting certifications (e.g., CA, CPA, ACCA, etc.).

Experience:

• 12-16 years of experience in accounting, finance, or a similar field.
• Listed company experience
• 7+ years in a managerial role

Skills and Requirements:

• Strong people management skills, with a focus on collaborating with and developing others.
• Expert knowledge of accounting principles and practices, including experience with general ledger maintenance, account reconciliations, and financial reporting.
• Proficiency in using accounting software and enterprise resource planning (ERP) systems.
• Expert proficiency is MS Excel and other applications.